PGA National Resort

I stayed at this resort for a business conference. I have never stayed at a property of this caliber and had a worse overall experience than I had at PGA National. The misery began right away upon check in. The clerk advised the hotel overbooked the property and that I would have to stay in a lesser room than what I paid for for one night, then change to another room the balance of my 4 night stay. Having booked my room in January for an April stay, it should not have been a surprise that I arrived expecting the room I paid for. After arguing with the next level management up from the clerk, I was given a room that I did not have to move out of after one night. However, this was not the room I paid for and there was no compensation to offset the downgraded room. On Day 1 of the stay, my wife ate at the pool which had an extensive menu. On Day 2, this menu disappeared and the options dwindled to a hamburger, hot dog, or nachos. She felt like she was attending a AAA ball game vs. staying at a supposed four star property. Later in the week, the lobby bar ran out of Bulleit bourbon and the bar tender advised they would not be getting any more for the balance of the week! During two nights of our hospitality reception, we were jammed into crammed hallways not at all conducive to networking with other attendees. I have never seen such gross incompetence at a property of this stature. The downgraded room I was put in was dated with furniture that looked like something out of a Jetson's cartoon. If you desire to be treated like a second class citizen, this is the resort for you. Extremely disappointed and we will never go back!

I'm so surprised at the 5 star reviews. I'll start with the good. The wait STAFF is amazing! They try to get any little request for you. So friendly, in this day where staffing is challenging they have found some gems. The conference area looks updated and clean. The rest, not so good, I wish I took pictures. The hotel is going for old Florida vibe so not trendy decor and that's fine, the problem is the carpets are so filthy they can no longer lift the dirt with vacuum cleaners. This is in all the hallway areas and some of the guest rooms. The seating in the common areas also shows signs of wear and dirt. My coworker said the sheets in his room were stained. The TV in our room did not work. If you are not a golfer, there is nothing to do and nothing near by, no walkability.

The PGA National Resort is truly a wonderful place. Bedrooms are functional and reasonable view. Nicely decorated. Staff are great but surprisingly sparse on knowledge of the resort outside of what they specifically work on. Nice bar, great restaurants and great golf.

Five perfect nights at the PGA resort My Husband, Teen Son & I enjoyed every aspect of the Resort, Super chilled, attentive staff, beautifully clean & wonderful restaurants. Don’t miss the Happy Hour at Honeybelles Restaurant & bar. Huge thanks to Pierre & the Ladies in the coffee bar for being super friendly, efficient & always service with a smile. Not sure the place would run quite so well without Dan! Highly recommend PGA Resort, Palm Beach.

For reference, I used to love this place and have vacationed here several times but during out most recent trip, we were lied to about accommodations and tee time availability, they injured my pregnant wife as a result of their negligence in slamming a traffic gate down in front of our car (she was in the hospital all night), and our one year old found a bag of painkillers in our room. I went to the hotel and they offered to waive the cleaning fee. I wrote a letter to management detailing my terrible experience and was completely ignored. Waste of 10,000 and this resort should be ashamed of itself!