Hammock Beach Golf Resort & Spa

This was not a positive experience. We checked in, went to our room, and it was very dirty. There were spills in the refrigerator, food on the chairs, and the bathtub was dirty. I went to the front desk and talked to Monica, who said “Maybe they’ll make up for it tomorrow.” She did not offer for our room to be cleaned, did not offer to switch our room, and didn't even take notes so I had to prompt her to do that. I said, "Do you want to go ahead and make a note of my room number and name so if they 'make up for it' tomorrow, they know what room they didn't clean?" She finally claimed to have written it down, but it seemed low priority for her when she wasn't helping a single other guest. I cannot imagine asking a guest to spend $500+ to sleep in a dirty room, but here we are. The room type: I booked an "oceanview 1 bedroom suite" and this felt like a huge bait and switch. Our view was of the parking lot, with the ocean very far away. There is no separate bedroom, which you can't tell online - it's all one open room so for anyone hoping for privacy, that doesn't exist. Very disappointed in the room and description. I asked if they had a room that was clean and possibly an actual ocean view and not parking lot view but, of course, they said "We're completely booked" with no apology for the room not being cleaned or the view of the parking lot. The fitness center is nice with a lot of equipment, but the man working in the gym on Sunday complained loudly about guests and said he's "sick and tired" of guests leaving weights around that he has to come pick up in the mornings. It was uncomfortable and unprofessional. The TV in the main sleeping area (note: Not a "bedroom," as advertised, as it's in the same room as the pullout couch) was smaller than my computer monitor and needs updated. We dined at Atlantic Grill and while the food was fine, the service was terrible. Almost no one else was at the restaurant and it took 30 minutes to get water, and over an hour to get our food. The server forgot to bring a cocktail menu until we already had our food and, by that point, we just wanted to leave. Extremely slow service. I asked for ketchup with fries and the woman who brought the fries said "Oh, your server will do that" rather than doing it herself and by the time we saw him again, too much time passed for it to be relevant. I wish this had gone better. I also had $100 in resort credit they would not let me apply to the bill and stopped responding when I asked them to. I've tried calling to reach a manager twice and get the front desk, who then disconnects me.

Hammock Beach Resort was beautiful our room had a great view first night was great. Our second night we had TWO cockroaches and they were huge. When we reported the event we were treated like it was not a big deal that we were told "that they are everywhere since we live in FL"

The grounds and views are absolutely beautiful! This property has the potential to be an amazing getaway for locals and travelers passing through. The amenities are there, but unfortunately, the upkeep seems to be lacking. My husband and I still had an amazing weekend because we made the most of our time together. However, if you are seeking luxury accommodations, you may be disappointed. Our room did not feel fresh at all. It was noticeably musty and dusty, with an odor that honestly reminded me of a dirty sock. We reported the issue three separate times, but unfortunately, our concerns seemed to go unheard. After completing a survey on our final day, I received a call from someone at the front desk. The conversation felt very transactional, and he later called back to offer a $40-per-night refund, which I declined. Compensation was not the reason I expressed my concerns. I had hoped for acknowledgment and reassurance that the issues would be addressed for future guests. Without that, I’m not sure we would return. The quality of the air you breathe is important, and the air in our room did not feel clean or fresh. We could also visibly see what appeared to be mold around the AC units on the 9th floor, where our room was located. In addition to black dust or mold on the room ceiling. For the price, I honestly do not feel it was worth it. We paid over $800 for two nights, and given the condition of the room and the lack of attention to our concerns, the value simply was not there. This property has so much potential because the location, grounds, and views are truly amazing. With better maintenance, cleanliness, and attention to guest concerns, it could be a wonderful destination.

I was really excited about our trip as I had heard so many great things about the resort. Could really not have been more disappointed, our room was very dated, poor quality linens, stained furniture, broken lamps. Entire resort needs updated.

We have been coming here for over 25 years. We love the amazing ocean views and our room was newly renovated. We can cook in our room and eat on the balcony. It is sublime! We also love the gym, walking on the beach, the pool, mini golf, biking...so many amazing amenities!