The Reef House

I previously wrote a review which the General Manager responded to with false accounts of my experience and suggesting I only gave a poor review because of the price of staying at the resort. That is not the case... I have deleted my review because of his totally inappropriate response. Overpriced and overhyped. I have stayed at this resort 3 times in the last year. My visit a couple of weeks ago for 3 nights was probably the worst in terms of service. When I arrived the reception was busy but while I was waiting staff attended to newer arrivals and totally ignored me. The person at reception did apologise as I was checking out. The meals I had included burnt potatoes fries, tuff cold belly pork and cold gluggy pasta etc. etc. Not to mention the coffee which was meant to be extra strong and was weak as water. I asked for my water bottles to be refilled and was told "I will do it this time but in future you need to do it yourself". The bathroom had just a shower in the small bath which was difficult to get into and slippery. I did try to discuss my concerns with the general manager but he didn't return my phone call or email. Palm Cove is a nice location but it is very windy which means a lot of the time you can't walk on the beach.

Great getaway. Beautiful accommodation. The breakfast was great and we really enjoyed the meals we had at your restaurant. The cocktail making was lots of fun, and we learned a lot from the wine tasting. Everybody went out of their way to make us stay very enjoyable.

The colonial atmosphere and the friendliness and attention to detail of the staff at The Reef House were beyond expectation and were first class. This place is so special. The inclusions like the cocktail making and wine appreciation events were great to be part of. We loved the adults only concept for our escape. Our room was luxurious and a great size, with a huge king sized bed. The location on the esplanade at Palm Cove was perfect to wake up to the beautiful beach and close to lots of eating options.

We have just spent a week at The Reef House and it has been a wonderful escape. The central location , our comfortable room and the delicious food were wonderful but it is the staff who make this an exceptional experience. Service is always with a smile and no request is too hard. Thank you to all who made us feel so welcome. We have returned home relaxed and rejuvenated and hope to return to your slice of paradise.

Despite the rainy weather, our 5 days at The Reef House were pretty well perfect. The staff were not only happy and kind, but genuinely seemed to love working there - making every encounter very pleasant to say the least. The attention to detail was apparent everywhere. The room was clean and immaculate, the bed comfy, the food scrumptious and the whole experience was SO incredibly relaxing. A beautiful tonic indeed.