JW Marriott Desert Springs Resort & Spa

We visited this hotel years ago and thought it was a beautiful hotel however at our recent stay in October 2025 we were completely disappointed. This hotel is old and looks like it needs a large renovation. The main reception area was dirty and the building was very dated. The check in went smoothly and the staff member was pleasant and helpful. Our room rate included free parking which she tried to charge to our room. We showed her the Marriott reservation from their website which specifically said parking was free and eventually the manager agreed to waive the parking fee. When we got to our room we found the room was clean but very small. The room was very basic. Having stayed at other JW Marriotts in the past as well we found this was not the same but was more like a Fairfield Inn. Then the live entertainment started and our children who were desperately in need of sleep after a five hour plus flight couldn’t sleep. The music was so loud we were able to hear the words in our room. If the music was at a reasonable rate that would have been one thing but with very poor sound insulation and the volume so loud there was no way you could sleep through that. The music did stop just after 9:30 however with a time change that was like 12:30 am for us. We brought the issue up with the staff when we checked out and they asked if I wanted to speak to a manager. I gave her my phone number and patiently waited for them to call which of course never happened. For the price you pay at this resort I would not recommend. Go stay at one of Marriotts other resorts. The room will be nicer, it will be newer, and you will probably get a better nights rest.

Stayed with family at the JW. Came across a cockroach in the hallway. Little guy scurried into a room a few doors down from mine. Pool area was nice. Restaurants were pretty overpriced for what you got. Hotel staff was not very accommodating to requests.

My friend and I are just back from a 3-Day Tennis clinic. We were instructed by Stacy and Jim. We could not have come away happier. The instruction was spot on. It improved my backhand, both under and top spin by 100%, along with serve and, honestly, about every other facet of the game. The hotel was great. We would use the Spa after each day, steam rooms, sauna, etc. it was money and time well spent.

False advertising of their rooms! The rooms on the website look nothing like the actual rooms. I was in town as my father was in the hospital and wanted a nice room/hotel during my stay as a stressful time. When I arrived at 5pm, an hour after check in I was told my room was unavailable as they had a conference at hotel and they were "upgrading me" to a suite. Upon looking at the suite it looked NOTHING like the photos so asked for the room that I actually booked. The kept me waiting another hour which prevented me from transporting my father from the hospital. I finally left and they promised to get me my room upon my return. I came back at 7:30pm and they put my in the same exact room type! When I asked why, they said they had none of the rooms I booked available which in not really my problem. The room is dirty and not upgraded like the photos on the website. I paid $1500 for this! Attaching photos of rooms on their site compared to what I am actually staying in. Total misrepresentation and horrible customer service. Could have stayed somewhere nicer for much less.

The tennis clinics and private lessons explain tennis in digestible, actionable feedback. The clinics work well to elevate players from a variety of skill levels by reminding us about the core concepts of playing smart and striking the ball well. (Without obsessing over which grip you use, perfect elbow angles, forced follow-throughs, or rigid 12-step serve motions.) Jim sets a standard you’ll probably never meet again with the humility of some sort of saint. He’s been patient with both my wife and I asking several questions every time we go, while never acting like anything is beneath him. And the whole staff make it fun! My wife and I travel to Palm Springs just to take clinics and lessons here. I am also leaving my only review because of the staff at the tennis clinic. Go to this place. (I do wish they had purple Gatorade.)