JW Marriott Desert Springs Resort & Spa

Horrible experience from management and security no care and very unprofessional, bad experience.

Excellent tennis lessons and instruction from both Stacy and Z! Very nice tennis center as well with multiple surfaces. Will be back very soon!

We planned a weekend getaway chose this resort for spa and amenities. The service was terrible. Took 30 minutes to a drink in the lounge. Server said I’m busy. Walked by us numerous times. Could not understand the question about food allergies. They had thousands of kids for a la crosse tournament. I also can’t understand why they put the block of rooms for those in attendance together. Had to deal with running kids at 5 am. Asked for different accommodations. Canceled & left after one night…. Palm desert needs a true luxury brand.

Came to Palm Desert for our daughter’s tennis tournament. With a 6:30 am breakfast followed by court time at 7:30, we needed to sleep. Unfortunately, the hotel thinks it a good idea to have a loud concert in the lobby from 5 pm to 10:30 pm. Unacceptable. Also unacceptable is checking in at 4 pm (time we were told our room would be available) only to wait in line for 15 mins and then be told the room would be ready in 30-45 mins. Then we received a text ten mins later saying the room was ready. But there was only one person checking guests in and we had to wait another 20 mins for registration. I asked to see a manager. I explained the situation. The manager’s response: “I don’t know what to tell you!” Brilliant service! For a $1,000 dollar room, you can do better!

I was extremely disappointed with my stay at the JW Marriott Desert Springs Resort & Spa. The check-in experience was disorganized and frustrating, and despite holding status, management showed no acknowledgment or concern- they actually seemed annoyed. The spa was the best thing about this resort. The room itself was not clean upon arrival, which is unacceptable for a property at this price point and brand level. Additionally, I was charged a resort fee that supposedly included access to the bar, only to discover the bar was closed. On top of that, I was required to pay an additional entry fee elsewhere, something that was never clearly disclosed. It was a mess and the staff even said that and apologized. To make matters worse, the shower water turned cold after about ten minutes, making it impossible to take a comfortable shower. Just really strange for a JW- I think management needs to reevaluate this property. Overall, this stay fell far below expectations for a JW Marriott. Poor communication, lack of service recovery, and basic maintenance issues made this an extremely disappointing experience. I would not recommend staying here unless you have points you need to waste.