JW Marriott Desert Springs Resort & Spa

Booked a trip for Cochella months in advance at Marriot Desert Hot Springs Villas i and upon check in our room was double booked. We were stranded and ended up booking a room at JW Marriott for $3k a night. TOTAL taken advantage of. We are also titanium elite members and Marriott would not help with price. We had bought artist tickets and needed a place to stay. We booked it and the room was dirty, old, and no towels and we were told there were 60 people in front of us waiting for towels.... we stay at marriotts all over the world and the last few times i feel taken advantage by Marriott. I can't believe we paid that amount of money for the servise and dirty room. Sure it was Cochella so hire the staff to cover the crowd instead you took full advatage of people. Many people will not go back to Cochella

39 years ago, I was a guest of the Marriott Desert Springs Resort on its Opening Night, never to realize that we’d be back to the JW Marriott Desert Springs Resort and Spa, every year, thereafter. At that time (1987), the Marriott Desert Springs had a vibrant, new, luxury shine, and there was practically nothing around it, other than desert. Several years later, we realized that Marriott was way ahead of the ball, and selected a stellar resort destination, in Palm Desert. Now, there is development all around the JW Marriott Desert Springs Resort and Spa. Our most recent visit was all pleasure, and no business. This was the first visit that we can remember when the hotel did not have a large group conference, but, I believe the hotel was sold-out. Despite the density of guests, the resort was tranquil when you wanted it to be, and a happening place, when you wanted to turn that on. There are an abundance of activities at the JW Marriott Desert Springs Resort and Spa, including golf, tennis, pickle ball, a fabulous gym at the spa, and miniature golf, to name just a few. We had a few fabulous meals at the Rockwood Grill, and at the Oasis Poolside Bar and Grill. The lounge, in the lobby, AQUIFER65, is one happening place in the late afternoon and evening. The main pool is immaculate, safe, and a lot of fun. Unfortunately, the “Springs Pool” was not open during our Peak Season visit, and that is a loss. It seems like the hotel may be value engineering their Balance Sheet, in favor of packing the main pool. with guests, rather than spreading guests out, between the main pool and the Springs Pool. Not since the Covid 19 Pandemic, have I seen the Springs Pool open and operating, regularly, other than to host poolside banquets and receptions. The “shuttered” Springs Pool is a loss to the otherwise favorable guest experience at the JW Marriott Resort and Spa. Our room was immaculate, reasonably attractive, functional, but worn. Actually, at 39 years old, many areas of the JW Marriott Resort and Spa are showing their age, and their guest rooms, in particular, are in need of a refurbishment (something more than a “refresh”). The staff of the JW Marriott Desert Springs Resort and Spa are welcoming, kind, professional, and efficient (and, they seem happy in their jobs). I have commented, before, that the JW Marriott Desert Springs Resort and Spa is managed by a powerhouse, long career, Marriott General Manager, and that man has his finger on the pulse of the entire resort. I’d be very surprised to learn that there is a nook or cranny that that man has not walked, or touched, at the resort, every day. One can only hope that the current, longtime General Manager has an understudy, and when the time comes that he moves to his much-deserved retirement, that there is someone with similar leadership skills and DNA, to fill his shoes, as the JW’s General Manager. In my opinion, the JW Marriott Desert Springs Resort and Spa is a high profile, high ticket resort for Marriott International, and Marriott International is/would be well suited to deploy their Best of the Best General Manager to the JW Marriott Desert Springs Resort and Spa. A stay at the JW Marriott Desert Springs Resort and Spa is costly, and not for the cash bashful; I believe a visit to the JW Marriott Desert Springs, is in-line with other like resorts. The JW Marriott Desert Springs Resort and Spa is less than 30 minutes away from Palm Springs Airport. Ontario Airport is an hour away, and San Diego, LAX, and Orange County Airports are 2+ hours away. We like the Hollywood Burbank Airport, but have never flown in there, for a vacation at the JW Marriott Desert Springs Resort and Spa. The Palm Springs Airport is a pleasure to fly in and out of. A stay/vacation at the JW Marriott Desert Springs Resort and Spa is as close to perfect as it comes. The hotel/resort is in need of a 40-year update. For all I know, that is in the plans.

It has genuinely been jarring just how trashy this place is and the people it caters to. We assumed due to the price that this would be a semi-luxury stay, peaceful and enjoyable. What it actually is, is a motel 6 in sheep’s clothing with nothing but drunken people and their unsupervised badly behaved children. The noise is abominable day and night. The pools are one big club party - booze, screaming, loud inappropriate music (that you will also hear in your room all day and night), and no service - if you think you’ll get served food and drinks think again. You are paying a premium for what amounts to a cheap Las Vegas day club full of skeezy drunkards and out of control kids. The rooms are filthy - the flooring is horrific as are the bathrooms. If you need anything, you won’t find any staff. They don’t answer the phone, in fact they hang it up while it rings. Even if you call from your room. If you need help, you can’t get it. The only nice thing about this resort is the grounds and view. We will never stay here again after this experience.

The coach Stacey was very nice and straight foward. Had a great class with my dad.

The property is beautiful. staff was nice but we were coming for vacation and had the following issues. We wanted a kid free pool as it was Spring Break and this Marriott always had one designated adults only pool. This trip now they made all pools family friendly. Second, we wanted to get sleep on vacation, the yard men had their blowers from 6a to 6:45a constant and woke us up and could never get back to sleep. 6a yard work is unacceptable at a hotel property. Lastly, our shower pooled water in the entite bathroom we had to use every towel and still didn’t do the job and we slipped. This was not a vacation it was work and no sleep Stay somewhere else.