JW Marriott Desert Springs Resort & Spa

False advertising of their rooms! The rooms on the website look nothing like the actual rooms. I was in town as my father was in the hospital and wanted a nice room/hotel during my stay as a stressful time. When I arrived at 5pm, an hour after check in I was told my room was unavailable as they had a conference at hotel and they were "upgrading me" to a suite. Upon looking at the suite it looked NOTHING like the photos so asked for the room that I actually booked. The kept me waiting another hour which prevented me from transporting my father from the hospital. I finally left and they promised to get me my room upon my return. I came back at 7:30pm and they put my in the same exact room type! When I asked why, they said they had none of the rooms I booked available which in not really my problem. The room is dirty and not upgraded like the photos on the website. I paid $1500 for this! Attaching photos of rooms on their site compared to what I am actually staying in. Total misrepresentation and horrible customer service. Could have stayed somewhere nicer for much less.

The tennis clinics and private lessons explain tennis in digestible, actionable feedback. The clinics work well to elevate players from a variety of skill levels by reminding us about the core concepts of playing smart and striking the ball well. (Without obsessing over which grip you use, perfect elbow angles, forced follow-throughs, or rigid 12-step serve motions.) Jim sets a standard you’ll probably never meet again with the humility of some sort of saint. He’s been patient with both my wife and I asking several questions every time we go, while never acting like anything is beneath him. And the whole staff make it fun! My wife and I travel to Palm Springs just to take clinics and lessons here. I am also leaving my only review because of the staff at the tennis clinic. Go to this place. (I do wish they had purple Gatorade.)

Great Value and service in the desert. I have stayed at this hotel several times over the past 15 years, and it continues to provide an elevated level of service. The pool and upgraded pool lounges were a good value. The pool and lobby restaurant food was better than most. Rooms are clean, and the hotel offers status upgrades. I plan on returning in January. A solid JW

What an amazing experience. Was greeted by Joseph B who let me know all about the different things to do at the resort. Wow! The boat ride, the food, the swans, the little Game Center, the list and go on and on. We didn’t even leave the resort during our stay because there was so much to do.

From the moment we arrived at the JW Marriott in Palm Desert, we were treated with exceptional care. Eva and Jerry at the front desk went above and beyond to ensure our accommodations were exactly what we desired. We initially requested a specific room style based on our preferences and previous stays. While our first room had all the amenities, the location wasn’t ideal. Eva quickly offered another option. When that room still didn’t fully meet our expectations, Erin patiently and with a smile found yet another room. She even enlisted Jerry to personally escort me to ensure it was perfect and it truly was. Their professionalism, patience, and genuine care for guest satisfaction were phenomenal. To top it off, we received a followed up to ensure everything was perfect. Customer service like this is rare these days! JW Marriott, you’ve set the bar high!