JW Marriott Desert Springs Resort & Spa

I live in Los Angeles, travel a lot for work and this weekend I took my mom to the JW for a Mother’s Day long weekend. Everything was so excellent from the minute. I called to ask some questions about the property to the minute. We left to head to another Marriott in Riverside. Most excellent was Ruby the overnight manager, who gave us very realistic expectations of this resort and we were everything but disappointed!! We were nervous. There would be too many kids and we wanted a more quiet experience and turns out that was very possible with all there is available to us on this expensive property. Guillermo, who we thought was, the concierge was too exceptional and so we were not surprised when we learned he was actually the general manager. Veronica checked us in at the front desk and could not have been lovely air. We stopped for something to eat and drink in the lobby lounge bar and Veronica. the server treated us as though we had been here 1000 times. David, the manager of the very cool lobby Lounge bar experience was truuuult exceptional. He’s the guy you hope is the manager everywhere everywhere you go. The most delicious food on the property was definitely at MAIKADO, where Sean the Manager came by to introduce himself, which was quite nice. Lisa at the Rockwood Grill is likely one of the managers in food and beverage overall because she has been here since the beginning apparently and was really incredible. She managed the Mother’s Day brunch crowd like a true boss, and never seemed stressed or harried. Sal, our waiter at breakfast today kept checking in as if we were the only people there. Dawn, the manager at the spa is a class act and the place is really wonderful. Timothy at the spa pool and Jackie at the spa Bistro are only interested in making you smile and making you happy —which is really great when you need that after a very intense and long work week. The second we put our cup of water down Tim was refilling it. The minute we felt hungry Jackie was there with a menu asking if we wanted to order some of the delicious food at the Bistro. because of my titanium elite status, I got an upgrade to a suite and it was pretty fabulous. Giant room overlooking everything and I could not have loved it or needed it more. And if you want the most smiles, go to the Starbucks in the lobby because those girls seem to really dig their job. Can’t wait to come back.

The property itself is beautiful, but it is definitely beginning to show its age. The front desk staff and valet staff were lovely. Housekeeping was hit-or-miss; a fitted sheet that didn't fit the bed, and coffee and water did not get restocked during the entire visit. In general, the staff appeared consistently overwhelmed by the volume of guests. The pool area, especially, felt like a crowded theme park rather than a spa or resort.

What an amazing place to celebrate my wife's birthday. We checked in with Veronica at the Bonvouy Elite check-in counter and what an amazing person. Her smile, demeanor and attitude simply painted a picture of stellar and genuine customer service. Veronica has the gift of greeting and servicing the clients needs at check-in. We had a fantastic time at the bar area with service from Gerardo, another Veronica, David, Ricky and Jennifer all amazing individuals. We have known Gerardo for years and he is an amazing authentic and compassionate man with a gift to serve. I often state that people and relationship far exceed the location or event and here at JW you get the best of both worlds. Wonderful people and a slice of heaven here in Palm Desert. Veronica provided us a lovely view suite with the comforts of home. Marriott offers the best in their JW lineup and we are so pleased with the amenities, choices of dining and options including the spa, fitness center and even a boat ride around the Facilities. The staff truly made our stay 5 plus stars and tomorrow we celebrate my wife's birthday at Mikado another wonderful option at JW Marriott. Being a Bonvouy card holder the point system, features and membership offers are terrific and we utilize them often. Also Michelle is housekeeping was super efficient and very kind. Great lodging, dining, amenities and an amazing array of staff members who welcome and treat you like family. A Starbucks on site, music on Friday's, Saturday's and Sunday's a great breakfast option at Starwood, several bars, multiple pools and water features, shops on site and even a nightclub. An amazing resort and highly recommended.

Stayed here for the 5th year in a row for stagecoach, beautiful property- very smooth as far as the shuttles to stagecoach went. Good choices of food with late night options as well. The service is what you’d expect from a JW. The one complaint (more my wife’s than mine) is that there was literally no hot water any nights after getting back from the festival. That would’ve been between 9 pm and midnight each night if our 3 night stay. A little ridiculous there’s no hot water especially with the price we paid but again- minor for me but if you want a nice hot or even lukewarm shower at night- this missed the mark.

Booked a trip for Cochella months in advance at Marriot Desert Hot Springs Villas i and upon check in our room was double booked. We were stranded and ended up booking a room at JW Marriott for $3k a night. TOTAL taken advantage of. We are also titanium elite members and Marriott would not help with price. We had bought artist tickets and needed a place to stay. We booked it and the room was dirty, old, and no towels and we were told there were 60 people in front of us waiting for towels.... we stay at marriotts all over the world and the last few times i feel taken advantage by Marriott. I can't believe we paid that amount of money for the servise and dirty room. Sure it was Cochella so hire the staff to cover the crowd instead you took full advatage of people. Many people will not go back to Cochella