JW Marriott Desert Springs Resort & Spa

Came to Palm Desert for our daughter’s tennis tournament. With a 6:30 am breakfast followed by court time at 7:30, we needed to sleep. Unfortunately, the hotel thinks it a good idea to have a loud concert in the lobby from 5 pm to 10:30 pm. Unacceptable. Also unacceptable is checking in at 4 pm (time we were told our room would be available) only to wait in line for 15 mins and then be told the room would be ready in 30-45 mins. Then we received a text ten mins later saying the room was ready. But there was only one person checking guests in and we had to wait another 20 mins for registration. I asked to see a manager. I explained the situation. The manager’s response: “I don’t know what to tell you!” Brilliant service! For a $1,000 dollar room, you can do better!

I was extremely disappointed with my stay at the JW Marriott Desert Springs Resort & Spa. The check-in experience was disorganized and frustrating, and despite holding status, management showed no acknowledgment or concern- they actually seemed annoyed. The spa was the best thing about this resort. The room itself was not clean upon arrival, which is unacceptable for a property at this price point and brand level. Additionally, I was charged a resort fee that supposedly included access to the bar, only to discover the bar was closed. On top of that, I was required to pay an additional entry fee elsewhere, something that was never clearly disclosed. It was a mess and the staff even said that and apologized. To make matters worse, the shower water turned cold after about ten minutes, making it impossible to take a comfortable shower. Just really strange for a JW- I think management needs to reevaluate this property. Overall, this stay fell far below expectations for a JW Marriott. Poor communication, lack of service recovery, and basic maintenance issues made this an extremely disappointing experience. I would not recommend staying here unless you have points you need to waste.

The tennis club at the JW is fantastic. Very courteous front desk and an excellent set of tennis and pickleball leads. Multiple sessions with Stacy who made the drills a lot of fun and picked up some good tips and tricks as well.

I had a great session with Stacy on the tennis courts he was really helpful with getting my fundamentals down the way he explains it you can tell he is very passionate about teaching!

I originally came to enjoy myself, stumbled across an amazing guy, Stacy Sims, we talked and connected having no idea that he was a tennis professional. I ended up doing a lesson with him and the growth I have seen from the simple changes is amazing. His personality carried him a long way because I would have never gotten a lesson otherwise. Thank you!