JW Marriott Desert Springs Resort & Spa

3 rd year in a row I have stayed here for a work event. It is a very nice hotel that has a lot to offer. Unfortunately because I was there for work with pretty crazy schedule I did not get to enjoy all property has to offer. Rooms are nice but a/c in rooms sucks( odd for AZ)

Update: Wow- I didnt think it could get worse. To start, we had a very kind "engineer" on staff come service the AC on Friday morning (the day after we arrived). He flat out told us the rooms will not cool down past a certain point. He put in a clean filter (holy wow that thing was DISGUSTING) and confirmed the air blowing out was not cool. The living room part of our room instantly began to cool, but the bedroom remained about 15 degrees hotter the entire trip. The woman I spoke to at the front desk assured me she'd be "applying a credit" as we were unable to sleep in the bedroom Thursday night. Shortly after, someone from management called me and said they'd "blocked" off a different room for us if ours didnt cool down, she then asked if the housekeeping manager could come up while we were there to address our concerns. I said sure but that we'd booked reserved spots at the pool (which costs by the way) and would be heading down in about 30 minutes. She said they'd be up immediately. An HOUR later no one had come, so I called down and said we were leaving. Our pool day was fine, when I came to the room around 1pm for my daughter's nap the living room was an okay temperature. It seemed that while we were out someone also came and wiped some of the room down and changed the dirty bedsheets, and replaced one area of caulking in the bathroom, but the place still felt really dirty. Because my toddler desperately needed to sleep, I called down to ask about moving rooms later in the afternoon, so we could actually sleep in the bedroom that night. I waited on hold 20 minutes and finally hung up. After her nap we went back to our reserved place by the pool and the real nightmare began. I tried to visit the front desk, and about 500 very interesting looking people filled the lobby. Because I didnt want to wait behind most of them for the front desk, I gave up. Apparently the property rented out the entire place to an NA conference. The entire vibe of the property shifted and I won't lie, the place felt extremely uncomfortable to be in. I have nothing against those trying to better their lives, more power to them, but I certainly didnt pay what I did to spend three days around hundreds of former addicts (many of whom by the way sported some nice ankle monitors). The following day (Saturday) we tried to visit the pool, it was the most disgusting and horrifying thing I've ever seen. I felt like I was at a sleezy roadside motel. There were dozens of unaccompanied and unsupervised children, half the adults were drunk and missing most of their teeth, screaming loudly and throwing things in the pool. The pool was DISGUSTING and the water was so murky I couldn't even stomach letting my kids touch it. We immediately left the property for most of the day. Although it's a nonsmoking property, when we returned the entire place smelled like an ashtray. It's apparent former drug addicts really love their smokes and management allowed them to smoke all over the property and on their balconies. I again tried to call down about our "blocked" room and was informed there were no notes regarding that. Because at that point it was too late to drive back to San Diego, we gave up and our entire family slept on the pull out couch for our stay (which by the way is extremely uncomfortable). We were awoken through the night, until about 2am and again at 6am by very loud motorcycles in the parking lot our room overlooked. We woke up Sunday and tried to use the property's mini golf course with our kids (one of the "free" things included with the exorbitant resort fees), but it was mostly overgrown and because of all of the smokers on the balcony it was unsafe to expose our children (and a pregnant woman) to that much second hand smoke. We quickly packed up our things and high tailed it out of there. What an absolute waste of a weekend. Imagine my shock when I reviewed our bill and saw that "credit" for not being able to actually SLEEP in our bed the entire time, was $50. The best part of our stay was the time we spent off property in. We will never again visit this property and I'm honestly appalled that it's even listed as a Bonvoy property. I'm so disappointed that this was our experience when we tried something new (we've been visiting Palm Springs multiple times a year for 15 years). You could tell most of the staff (who I feel so badly for) was shocked and uncomfortable with the crowd that descended on the hotel. One pool attendant even said they didnt need to check our bag because he just "checked in 50 tweakers, I'm not worried about you." I've stayed in Palm Spring during festival season and it wasnt this bad. The only reason I gave two stars is because I feel so badly for the staff, who was very kind, the restaurant staff was lovely, and the grounds were pretty. Otherwise, I'd stay FAR away. Original Review: We checked in today (Thursday 7/24) into the Griffin Suite. I hope to update this review during our three night stay, hoping it gets better. I’m floored that for the cost of these rooms every corner of the bathroom is covered in mold. The room doesn’t feel very clean, and one of the pillow cases even has a blood stain on it. We waited on hold for about five minutes just to ask for more towels from housekeeping. The grounds are beautiful and we ate at their tepanyaki restaurant on site tonight and it was very good, but the room is leaving a lot to be desired. I visited the front desk after dinner and had the same woman we checked in with. I asked her a lot of questions both times and she seemed to know the answers to none of them, not sure if she’s new or simply doesn’t care (all questions were about the property, room location, etc).

We recently stayed at the JW Marriott Desert Springs, expecting the elevated quality and restful atmosphere typically associated with Marriott’s luxury collection. Unfortunately, our experience was far from it. I feel compelled to share a strong word of caution to anyone considering a stay here. Upon arrival, the property appeared noticeably worn down. We had booked a suite, and while the room was spacious, the furniture and fixtures were badly stained, outdated, and in need of serious maintenance. The condition of the accommodations alone would have been disappointing. However, what we encountered at the pool area ultimately led us to check out three days early. The resort has clearly opened its pool facilities to the general public and seems to promote a party atmosphere fueled by non-stop alcohol service. The result was an environment that felt more like a rowdy spring break than a refined resort. Throughout the day, we witnessed excessive drinking, guests who were visibly intoxicated and acting inappropriately, and couples engaging in overt, inappropriate behavior in full view of families and children. The pool areas were littered with trash both in and around the water. The final straw came when an adult defecated in the pool, leaving four floating feces behind. It was absolutely revolting and unacceptable for any establishment, especially one branded as a luxury resort. To their credit, the hotel staff we interacted with were professional and empathetic. They understood our concerns, responded quickly, and helped us check out early without hassle. For that, we are grateful. However, despite the helpful staff, the overall condition of the hotel and the unsanitary and inappropriate atmosphere at the pools make this a resort we would strongly discourage others from booking. What was meant to be a peaceful and luxurious getaway turned into a disappointing and, at times, disgusting experience.

Really, nothing negative to say about this place. It’s a “classic” JW, nothing new here but it’s still beautiful and lovely. The views are spectacular. Comfortable sleep quality with a few food options and also room service.

I recently attended a 4 day conference at this Marriott. Grounds seemed lovely, and I particularly enjoyed the flock of flamingos at the front of the property. Appreciated the free, covered parking lot although parking spots were very, very tight. It also seemed to be at 95% capacity all the time, requiring one to drive round and round to find a spot. My big beef was with the internet and cell coverage inside the conference rooms. It worked about 50% of the time, making communication very difficult. Food at the conference was better than average, with friendly and quick service. I did appreciate that the servers had a list of ingredients available for every meal. Very helpful for those with dietary concerns.