Holiday House

My trip at HH was great. I really enjoy my room . The location of the property puts you close to everything downtown. The staff was great. Very helpful. Very kind. The breakfast was great. Really my only con would be the bed and pillows were too soft but that is subjective. This is a great place to stay. I’ll be back.

Girls trip with high school friend. Amazing location. Not greeted in a warm and welcome fashion. Food was good. Again, service was more like an irritation to staff. Same staff serving food and front desk.

Every year my wife and I return and wonder if the service and beauty of this hotel will drop off. Never does. Only gets better and better. Quiet. Great food. Wonderful rooms and service.

I’m writing this review as I think it’s very important people have a full understanding of what to expect. I tried to submit a trip advisor review through the hotels feedback platform but I suspect since it was not a positive review, they have chosen not to post it. I went for a birthday trip hoping to relax and feel restored and the hotel just did not meet expectations especially at 400+ per night. We booked a best room and there were a few issues. Our patio furniture was broken and the cushions were old and uncomfortable and our water never got hot in the shower. The pool area is nice but all 3 days we were there the chairs had pistachio shells underneath, indicating that they do not sweep it regularly. They could not keep towels stocked at the pool despite us regularly asking for them. The cushions on the loungers felt old and dirty. The pool constantly had bugs in it and there were cockroaches poolside and in the pool on our last day. The staff is nice but does not engage with guests. They do not come around to take food/drink orders and the one time they walked around with fruit they completely ignored us. The lunch offerings were good but the breakfast was not good at all. The bagels were grocery store quality at best and the offerings just weren’t appetizing which was annoying because they insisted we pay a resort fee to include breakfast. We ended up eating out for breakfast 2/3 days we were there. Overall we were expecting a lot more based on previous reviews and we were left disappointed.

We chose this highly rated hotel expecting it to be the highlight of our three-night stay -- and it wasn’t. Check-in was warm, and we appreciated getting into our room about 90 minutes early. The property itself is well kept and has the boutique Palm Springs vibe you’d expect. Our room was clean and housekeeping was excellent. Unfortunately, a few key issues brought down the experience. One morning at breakfast, the bagels were covered in mold -- we realized it halfway through eating them. We flagged it to staff and received only a quick “sorry,” with no follow-up. At the pool, towels weren’t consistently restocked, and we had to ask staff to bring more out multiple times. The pool itself wasn’t well maintained -- one morning it was covered in bugs and debris, and we ended up trying to clean it ourselves just to use it. We also had a strange issue with room keys—only one was available, and we were told to come back the next day for a second. At a property charging a $40/day resort fee, these issues are unacceptable and hard to overlook.