Kimpton Rowan Palm Springs Hotel

This hotel was nice enough. Location is good. But the entire experience was ruined by what should have been an opportunity for them to provide a simple service commensurate with their room rates. I left a jacket in my room and was then forced to use ileftmystuff.com. This site is all about providing more revenue for the hotel and is a TERRIBLE experience for the customer. Outrageous fees to ship the item, then lost in transit with NO ACCOUNTABILITY from the hotel or the website (or UPS for that matter). What a shame.

The location is perfect! The amenities are great. We even played Pickleball. Check-in & Conceirge were super nice & helpful. The staff at the restaurant was friendly & breakfast delicious. We would def stay there again!

I judge hotels by how they treat their guests, and this hotel failed miserably. It is a beautiful hotel in a great location, but they had serious plumbing problems that they did not handle appropriately. The first of our 3 nights was fine. On the second day, the rooftop pool and restaurant were closed and we were told that there was a plumbing issue. Okay, we said, no big deal. But then there was an awful awful sewer smell in the hallway that we could not avoid when walking to our room. We complained to the front desk, but no one seemed to take it seriously; just said they were working on it. I asked if they had been up there to smell it and they said no. On the third day, it was so bad, that we decided to change rooms even though we were checking out the next day. Brad from the front desk came up to help us move and he could not believe how awful the smell was. I think he was the first employee to actually experience how bad it was. Even though the hotel eventually moved us and credited the resort fees (which they should anyway because the pool was closed), we had a terrible experience at this hotel.

wonderful hotel- great location with lots of amenities. excellent and friendly service. beautifully designed. multiple dining options; beautiful rooftop pool (though a bit smaller than it looks in photos…)

First time in Palm Springs and we wanted a pampered stay and we got it! The Rawson was beautiful, comfortable and very chic! Great amenities and perfectly located for walking to all our favorite restaurants. The staff is beyond friendly and helpful. Thank you all