Kimpton Rowan Palm Springs Hotel

We stayed 4 nights at Kimpton Rowan Palm Springs, and unfortunately, the experience was well below expectations for a hotel in this category. We dealt with disruptive renovation noise directly above our room from the start. Despite repeated reassurances that the work was done, loud pounding and construction sounds continued, making it hard to relax, sleep, or focus. When we reported it, staff dismissed it as “housekeeping.” On our last night, I asked the valet to charge our electric vehicle and emphasized that we’d be traveling in the morning. The request was acknowledged, but ignored. We woke up with less than 70 miles of range, adding stress to an already disappointing departure. While the location is good and the design is stylish, the service was reactive rather than proactive, not up to the standard of a Kimpton or 5-star property. We expected thoughtful hospitality; what we got felt indifferent.

Nice hotel, best location but no complimentary bottled water in the room. I hope this becomes a standard in most hotels🙏🏽. The hotel is very nice, cosy and just plain WOW! The room is a sight, the bed - comfortable, the toilet - immaculately clean!

From the moment we pulled up to valet, amazing reception from Ahmed who checked in with us throughout our entire stay, and super cool bellhop Brock was the best. Breakfast at the Juniper was delicious and Vanessa went far and beyond to make sure our family had everything we needed at the rooftop pool.

We had a wonderful stay at the Kimpton with friends. I would like to recognize Linda in concierge for setting up celebratory fruit trays and prosecco in the room. She also gave us some tips on getting to the aerial tram, and restaurants to eat at in the area. Linda was so helpful! The hotel was very clean and comfortable. Enjoyed the rooftop pool and drinks, and the nightly happy hour/snacks. The hotel is centrally located and we walked everywhere. Restaurants we enjoyed: Tac Quila, Farm, Sherman's Deli. Lappert's for ice cream. Great dancing at Hunters!

The Kimpton Hotel is beautiful and clean. The mountain view from our room was breathtaking. The beds are some of the most comfortable I've experienced in any hotel and there is a sound machine that plays white noise while you're trying to sleep. Judi (sp?) the concierge was amazing! Friendly, knowledgeable, helpful and chic. She felt like a true friend. Ari at the lobby bar was super accommodating and professional. The happy hour is okay - not great, not bad. Pool area is super clean and relaxing (make sure to wear shoes around the pool deck). The 4 Saints Restaurant was entirely underwhelming and expensive, but our waitress (Viviana?) was AMAZING! The only true complaint I have about our entire experience was unwillingness of management to work with us on the nightly price. When we booked the reservation, we were told there were only 2 rooms left of the type we were interested in, yet I kept getting notifications about prices going down. Indeed - they did go down in between the time I booked and when we stayed. I called multiple times and received no help. Given the amount of money we would be spending, it would have been nice to at least receive a credit to be spent at the property. That did not happen.