Margaritaville Resort Palm Springs

Calling this abomination a "dump" is way too kind. The lobby itself is beautiful, however once they send you out into the darkness to locate your room, it turns into the seventh ring of HELL!. NO LIGHTING, NO SIGNS, NOTHING except dirty, smelly, endless corridors to nowhere. While fruitlessly searching for you room you will encounter other equally lost guests desperately looking for their rooms or trying to escape. The carpets are beyond dirty and the array of bad odors throughout the hotel is nauseating. After 40 minutes I found my room. I have been in hotels that rent by the hour with cleaner rooms. The air conditioner has 2 settings- Sweltering and Coroner's Office Icy. The restaurant? I ordered a $30 burger to go. Took 45 minutes and 3 requests to staff to finally get my burger. It took me another 15 minutes to find my room with ZERO assistance from the guy at the Pool Bar. I was able to recognize the disgusting odor coming from building 4 and just followed my nose. when I opened the box the fries were cold and wilting and the burger also cold and practically raw. It went directly into the trash as I was too exhausted to go all the way back to the now closed restaurant to get it rectified. I was scheduled for 2 nights and after the first night I checked out and headed West back to Los Angeles.

The hotel was great and the staff was super attentive and sweet. Specifically, Christian, at the Paradise pool bar had excellent customer service and made excellent drinks very quickly so we weren’t waiting under the scorching sun. Definitely recommend visiting.

My friends and I stayed at this hotel for just one night, but the highlight of our visit was definitely the pool – and more specifically, the incredible service from Christian. He was friendly, attentive, and made sure everyone felt welcomed and comfortable. Whether it was helping with towels, checking in to see if we needed anything, or just bringing a great vibe to the area, Christian went above and beyond. It's clear he takes pride in his work, and it made my short stay that much more enjoyable. Big thanks to the amazing staff and Christian – you're the best!

I seen the reviews were highly unfavorable once I booked the trip. It made me a little weary but being that I’ve visited Palm Springs multiple times and always had a great experience, I was hoping this would be the same. It was our first time booking this hotel and I absolutely loved it! Everyone was really nice. The guys at valet were very friendly, Pablo at the front desk was helpful and checked me in within minutes. My room was even ready 2 hours prior to check in and we were hanging out in the uptown area when they called me to notify me my room was ready, that was really sweet and awesome. I know they have two pools but we only did the main one and it was nice, spacious and clean. They had music playing on the background not too loud, a bar area with friendly staff and a lot of lounge chairs. I have 3 kids under 6 & they all loved the pool! I didn’t explore the rest of the resort but the pool area was great and our room was very comfortable & bigger than we expected. A nice big tub and shower, lots of storage space to place our belongings and a fun outdoor patio area. Will definitely return!

christian was a great server at the pool. very attentive and has great hospitality. most importantly, fast and efficient. highly recommend this hotel! 10/10.