Margaritaville Resort Palm Springs

Excellent hotel with great customer service. Fair price and really nice property. Randy R was our guy and he is nothing but amazing and helpful!

This hotel hits all the notes for a small feeling, lovely, charming, true Palm Springs retro feel. Hotel is under new management and has a good handle on guest relations. Rooms are perfectly fine including lovely, free standing new bathtubs. The staff is friendly, accommodating and welcoming. From the manager, valet, front desk, caregivers, pool staff and housekeepers, there was always a smile and a wonderful “how can we make your stay” perfect. Can’t wait to return.

Probably the worst hotel stay and experience i’ve ever had. To say this hotel was a disappointment is an understatement. I have stayed at the Riviera many times years ago when it was the original Riviera but sadly it is nothing like it was. Upon arriving and checking in I immediately got a bad feeling. The hotel staff at the front desk were unprofessional, unwelcoming and clueless and obviously never heard of the word “hospitality”. I was charged for the weekend stay, taxes, including a hefty “incidentals” deposit which was never disclosed when booking. It was a special birthday weekend so i booked a room well over a month in advance and specifically asked for a mountain view. We were given a run down room with a view of the parking lot. The room was located down a dingy hallway with stained and dirty carpeting. The room itself was completely understocked with no bottled waters (we used our own), no coffee for the Keurig coffee maker, not enough towels for two people, and a bathroom with a half a roll of toilet paper! I had to call the front desk and ask for more towels and was lucky enough to see a housekeeping cart by our door and asked if they could spare an extra roll of tp for our room. Unbelievable i know. The bathroom had an automatic light that was broken and kept turning on & off every five minutes which was super annoying and disturbing when we were trying to get to sleep. Housekeeping never came once to clean or restock our room during our stay. I would never recommend this hotel to anyone. Palm Springs has too many nicer, cleaner hotels to choose from.

Location was perfect for downtown Palm Springs. A little drive into town, but quiet area. Hotel was lush, colorful and had a nice vibe to it. Pool area and bar was good. Rooms were bright and airy. Staff was friendly and we all had a great time. We have already planned our next stay.

Calling this abomination a "dump" is way too kind. The lobby itself is beautiful, however once they send you out into the darkness to locate your room, it turns into the seventh ring of HELL!. NO LIGHTING, NO SIGNS, NOTHING except dirty, smelly, endless corridors to nowhere. While fruitlessly searching for you room you will encounter other equally lost guests desperately looking for their rooms or trying to escape. The carpets are beyond dirty and the array of bad odors throughout the hotel is nauseating. After 40 minutes I found my room. I have been in hotels that rent by the hour with cleaner rooms. The air conditioner has 2 settings- Sweltering and Coroner's Office Icy. The restaurant? I ordered a $30 burger to go. Took 45 minutes and 3 requests to staff to finally get my burger. It took me another 15 minutes to find my room with ZERO assistance from the guy at the Pool Bar. I was able to recognize the disgusting odor coming from building 4 and just followed my nose. when I opened the box the fries were cold and wilting and the burger also cold and practically raw. It went directly into the trash as I was too exhausted to go all the way back to the now closed restaurant to get it rectified. I was scheduled for 2 nights and after the first night I checked out and headed West back to Los Angeles.