Thompson Palm Springs

From check-in to valet parking, restaurant food choices and poolside bar, late night drinks, the Thompson is a first class experience at a reasonable cost. I was in town for my son's birthday, and couldn't have picked a better place to stay!

Spacious, open layout is nice (esp. 2nd floor). Good location, food options and friendly and helpful staff round it off.

Don't Stay Here! By all means, come eat, drink or lounge at the pool, but do not stay overnight! The rooms look great, but that does not matter when it's 2 am and the sounds of cars ripping it past your room every 2 minutes are keeping you up for the entire night. According to the front desk, Palm Springs is a city and I should expect this... I've stayed in Palm Springs at many other hotels, including the Hyatt across the street, and never had an issue. The walls and glass are too thin. I will note that they comped the resort fee upon checkout.. $42 towards a $600+ room (advertised as secluded) that provided no sleep. I'll also note that they then ADDED IT BACK into my charges and emailed an invoice reflecting this a day later. Lucky for me, after complaining to Amex FHR, the Hyatt manager offered to waive the same resort fee that had already been waived and added back. What a joke!

We had a wonderful experience at this location. We dined in for breakfast and dinner every night as the food and customer service were exceptional!!! All of the staff were friendly and helpful from the valet to the waitstaff. The front desk offered us a beverage upon check in! Our room was clean and comfortable with access to a large balcony that afforded us the most beautiful views of the mountains at sunrise. We look forward to a future visit.

The Thompson Palm Springs is a nice hotel in a great location, but we’re not convinced the adults only Upper Stories section is worth the additional cost (more on that below). Our room was clean, comfortable, and plenty spacious, and the hotel overall has a cool design and puts you right in the middle of downtown Palm Springs. We also really enjoyed the main pool. It has a good atmosphere, a bar, and feels much more lively than the adults only pool, although service was surprisingly slow and they don't really take care of you like at higher end hotels. We waited a while and went to the bar and they just told us to go sit down and someone will come over to us...Don't know why we couldn't just order? The Upper Stories experience was disappointing. It’s marketed as a more exclusive adults only experience, but we never really understood what we were getting for the premium. If anything, our room was noisier. It overlooked the valet, which generated noise at night and again in the morning, and the tiled hallways act like echo chambers. Housekeeping and maintenance carts rolling past the room were remarkably loud. The rooms in the main portion of the hotel also seem to have a more open air configuration that may avoid some of this. We were told the adult rooms have different amenities in them, but didn't really understand what those may be. Everything seemed rather standard issue. The private pool in the private area was probably the biggest disappointment. It’s small, lacked any real energy, and didn’t seem particularly well attended to. When we went for a swim around 4 PM, used towels were scattered across chairs and hadn't been collected. The white towels covering the loungers remained there the following day, making it even more unclear whether you were lying on fresh covers or ones someone else had already used. Used pool towels were also left around for extended periods. More concerning was the cleanliness of both pools. The tiled edges just above the waterline had a noticeable greasy buildup that made the pools feel dirty and made swimming and hanging out along the edge less appealing. This seems like a relatively easy maintenance issue to address, and it was one of those small details that kept the property from feeling like the higher end hotel it is trying to be. Overall, we liked the Thompson. The location is excellent, the rooms are nice, the main pool has a good vibe, and we enjoyed our stay. But if we returned, we would stay in the main hotel and skip the premium for Upper Stories. The adults only experience simply didn’t offer enough additional value, service, quiet, or attention to detail to justify the extra cost.