Thompson Palm Springs

The hotel opened last year and it a beautiful property. The decor and grounds are modern and very artful. The king size rooms are large and comfortable. The rooms have marble, wood, glass and modern. The beds are comfortable. We checked in for a week long stay. The rate fluctuated daily. We had to move from the east side of the hotel due to noise from traffic. They were nice when we asked to move. Both king size rooms have two flights of stairs outside which surprised us. Fortunately, we didn't have any mobility issues and the bellman brought our bags up to the room but seems odd especially if you have older guests. Also would be nicer to have a separate door on the commode/toilet area allowing two to be in the bathroom at the same time. The hotel does not seem to be set up to accommodate business travelers. There are no desks in the room and no quiet spaces in the property to take calls or zooms. The front desk offered to bring up a desk but I am not sure where you would sit comfortably for any extended period of time. None of the furniture is comfortable lol. The restaurants offer a limited menu and have "Turkish" theme. Fortunately, there are many restaurants and coffee shops within walking distance. The pool and bar area are set up to be more of a "party" hotel rather than a boutique luxury hotel experience. The staff is very friendly and always offering to help. They have a really nice gym and the pool area is lovely. Overall, it seems they have not figured out who their ideal guest should be.

I stayed at the new Thompson Hotel in Palm Springs for a friend’s birthday and was genuinely excited, having previously stayed at the New York City and Seattle Thompson locations without any issues. In those stays, the hotel teams were proactive and genuinely tried to make things right when problems arose. Unfortunately, that was not the case at the Palm Springs location. At check-in, the room already showed signs of neglect: a stained pink bench, hair in the bathtub, and hair on the bathroom floor mat. This immediately raised concerns about cleanliness—especially for a hotel that just opened in September. The situation worsened when the bathroom developed a strong sewage odor that was overwhelming. Two plumbers were sent to the room and indicated it was likely caused by improper seals, yet the issue was never resolved. What was most disappointing was the complete lack of response from the hotel team. No apology, no sense of urgency, and no compensation were offered—unlike my experiences at other Thompson properties, where staff made a clear effort to address issues promptly. For a newly opened hotel, this level of cleanliness, maintenance, and guest service is unacceptable. For the price, I was beyond disappointed and would I recommend this location, not sure.

Great location and wonderful amenities. The restaurant was a great choice and the "vibe" was great. I will be back with my family to enjoy the hotel.

A sophisticated, design-forward hotel that provides a luxury experience. Rooms and suites provide a calm, elegant environment.

DO NOT STAY HERE! I am a Marriott Ambassador Elite member who stayed at this Hyatt Property as part of a conference. This property is under-staffed; noisy; and generally not what I would expect from a hotel with a price tag in excess of $500 each night! There were never more than two bellman available. Room service in the morning did not begin until 7:30 am The Hot water was non-existent in the shower. The entire property has a funky non-sensical property layout. Some of these issues afe described in YouTube videos but I did not take heed. With all of the wonderful resort choices in the Coachella Valley, do yourself a favor and stay somewhere else!