Thompson Palm Springs

Great location. Terrific faciltiies. Friendly and helpful staff. I especially like the balconies off the rooms and the pool area, with bar and restaurant close at hand. The workout room had excellent and up-to-date equipment. I'll be back!

We stayed during the workweek in the Upper Stories section in mid April 2025, the hotel is still very new at this point and we were told the section we were staying in had only opened a week or two prior. The room was clean, bed was comfortable, had a very large bathroom and shower. Being in the Upper Stories section also gave us access to an additional pool, since we stayed during the workweek we mostly had this to ourselves which was fantastic. You can still order the poolside bites to get delivered which was an unexpected perk! You do have to walk a bit to get to this area (up an elevator, out a door, down a short path, and then we were up another elevator again) but it wasn't a nuisance, just FYI. One thing I did note during the stay, they play music everywhere, I think to drown out any sounds from outside the hotel itself which they were successful with, but if you're trying to get to bed earlier might be bothersome. The food and drinks at Lola Rosa were wonderful, we only ate in the lounge and at the bar though. The location of the hotel is fantastic, very centrally located in downtown Palm Springs, we were able to walk to most places we wanted to get to but if not (or if we just didn't want to walk) the hotel has a service were they will drive you anywhere within a 3 mile radius, such an amazing perk that we didn't see advertised on the site!

So far, it has been one of my favorite Hyatt’s ever. I felt like Goldilocks - it wasn't too big (think Regency), or too small. The staff was welcoming (walked me to my room) and the amenties scattered around were welcome. The design includes public and private spaces that are accessbile to everyone. Some of the specific things that I really liked was the Jacuzzi opens at 5 AM. Heaven-coffee, sun rising, view of the mountains! I liked the separation of the pool area from the bar (as well as being on the second floor so it was not next to a road) so that you don’t feel like you’re on display when you’re in the pool. Design in the rooms includes situating the shower on/off so you don't get wet when turning the water on. Attention to detail includes little things like leaving a washcloth in the shower (who hasn't gotten in the shower and forgotton that!) The only thing that I noticed is that there was one bartender who did not have a bar back or any help. However, she had a great attitude and after I mentioned it to management they were appreciative of the feed back and appear to want to address that. The location is perfect-walkable to dining, museums, and shopping with a gorgeous view of the mountains. I did not visit the fitness room so can't speak to that but plan on a return visit.

We’ve just returned from our stay at the Thompson and wanted to share some feedback on a few aspects that affected our overall experience. The hotel is clean and well-kept, and we liked the overall design and layout of the space. However, we found the service to be inconsistent. The front desk staff, in particular, often came across as disinterested, and we sometimes felt like our questions were an inconvenience. At check-in, we were given a map, but there was no orientation or walk-through of where anything was or what amenities were available. It wasn’t until our second-to-last day that we came across the adults-only pool, and on our final morning we discovered a complimentary coffee/tea and snack station that’s apparently available every day. Had we been told about these earlier, we definitely would’ve made use of them—especially since we were leaving the hotel each morning to find coffee elsewhere. Basic communication like this can really enhance a guest’s experience, and it felt like a missed opportunity. One small but telling moment: one morning I asked a bartender where I could fill up my water bottle. Instead of offering to help—despite the bar not being busy—I was directed to a water station across the hotel. It came across as unnecessarily dismissive, especially when something so simple could have left a better impression. A clear highlight of our stay was meeting Munisa, the operations manager. She was incredibly friendly, welcoming, and genuinely interested in how our stay was going. She took the time to follow up with us and quickly resolved an issue we had with our room. Her professionalism and warmth really stood out and made a difference in our overall experience. In summary, while the hotel has some strong features, there are still areas that need attention—particularly when it comes to guest communication and hospitality. With some fine-tuning, it has the potential to offer a much more seamless and enjoyable stay.

We spent only one night at the property, but loved it so much, we know we have to plan another trip back. From check in to the complimentary ride to the airport, we immensely enjoyed our stay and was actually trying to book a later flight so we could stay just a few hours longer. Exactly what we needed to unwind after an over-stimulating Coachella weekend. Some highlights: -App notification confirming our early check in was granted and room was ready at 1 PM. Rarely does the app notify us that our room is ready so this was refreshing! -Check in took all of 1 minute, checking ID and CC. Super fast, professional and efficient. -Greg assisted us with bags, pour us wine, and showed us the great amenities on site and in room. -Landscape architectural design is phenomenal. Truly thoughtful in form and style. -All the intimate outdoor spaces from the fire pits, to hammock, and seating. -Pool service was wonderful, misters were such a great touch, lounge chairs were so comfortable and pool towels exceptional quality. THANK YOU for keeping pools open until 11 PM; one of the best features of the entire hotel. -Fitness room had all the best equipment! -Beds were extremely comfortable. -Lola Rose lounge area was a gorgeous setting. -Loved all the in room furniture. From the rug, to the lush comforter, and bench seat. -What an amazing touch with a Rivian ride to the airport.