Thompson Palm Springs

Location remains its main draw and the main reason we keep coming back. Globalist benefits are solid but make sure you us a SUA if you want a better room, because it will not be given.

The Thompson Palm Springs is located in a prime location in the heart of this desert community. The vibrant property features 160 upscale guest rooms including 18 suites, a range of amenities that offers a creative rooftop, a pool area which provides a great view of the mountain desert skyline, on site dining options, and spacious top-notch gym. It serves as a blossoming pathway to a Design District that offers vintage retail and galleries to eclectic restaurants and boutique shopping. My suite was decorated in a hue of soothing cream with sage leather headboards, champagne colored velvet benches with wicker chairs that dotted the terrace. Curved dark wooden shelves, angular lamps and geometric rugs contributed to the modern style. The bath was generously sized with a huge walk-in rain shower lined with pearl gray tiles. All day restaurant, Lola Rosa, is a hit with locals as well as guests. The space is tasteful arranged as well as a stand-out menu which skews to Mexican and American fare. My favorite item was braised lamb. So, if you are looking for a luxury hotel with a desert view onto San Jacinto mountains ..............then try the ...........Thompson Palm Springs facility.

I booked this hotel through Amex FHR and reserved two connecting rooms to treat my friends to a 30th birthday getaway. We’re all turning 30 this year, with one friend celebrating that weekend specifically. We received early check-in, which was appreciated. We didn’t get a room upgrade, which was totally fine and understandable, and the hotel did honor the connecting rooms, which I was very grateful for. Ahead of arrival, I left a note on both reservations mentioning we were celebrating something special and was told there would be something waiting in the room. I also called earlier in the day to see if I could order champagne for both rooms and was directed to do so online. Unfortunately, I couldn’t place a same day order, so I decided not to proceed. When we checked in, there was nothing in either room no bottle, no card, nothing. That was disappointing. Even a small note would have gone a long way. The stay itself was alright overall. The complimentary breakfast was fine, and Lola Rose was the standout for dinner. The staff and valet were excellent, especially Greg at the door, who was an absolute gem, and the valet team, who were incredibly helpful throughout the weekend. I would consider staying here again, but I wasn’t blown away. The Upper Stories are nice, but in my opinion, not worth the additional cost.

Location is ideal and it’s a nice clean hotel which has recently been renovated. As Hyatt members we always check out the Hyatt first and we travel frequently all around the globe. First impression is most important and this is where you go through the check in process. Unfortunately we were met by Paul, the guy who “welcomed’ us to our holiday experience. Rude and disrespectful. This was shocking, honestly I’m still upset over the experience. It is unfortunate that such employees give good hotels a bad reputation, I would never recommend this hotel as long as I know that this person is still employed there.

The location of the hotel is perfect. You can walk from the hotel just about anywhere on the strip in Palm Springs. There’s multiple restaurants and shopping around and it’s a really nice area. The hotel itself appears very nice. However, our stay was more lackluster and we didn’t have the service or experience we expected when we booked the Alejo suite. The restaurants are very good. The food is excellent, and the service is good. We will definitely dine at Lola Rose or Bar Issi again, however we will choose different accommodations as there are some other lovely hotels to stay at.