Thompson Palm Springs

Cannot comment on much yet because still waiting on our room after being told hours ago it was being cleaned. I am fine with a normal check in time but lying and having us sit and wait for HOURS thinking the room was almost ready not ok. People also have dogs off leash all over the lounge and constant dog fights. The pool is small and subpar.

This was our first experience with the Thompson Hotel in Palm Springs. It is a fairly new hotel that has a wonderful vibe, very clean and new, and a GREAT location for Palm Springs. We had a wonderful time during our stay. We were impressed with the vibe of the entire hotel. There are lots of places to sit and visit with friends or have a drink all around the property. We loved the pool area and had great service there even when they were busy. Drinks were good and the staff came by and checked on us frequently. This is not what I would consider a family hotel (although there were a few families with very well behaved children) there were mostly couples and a few small groups in the cabanas. We enjoyed lunch at the pool as well. We did eat at the restaurant for breakfast and we enjoyed the food. There is a beautiful area to eat outside overlooking the pool area. We did not have dinner at the restaurant but the restaurant area is full at night with people enjoying drinks and the live music or DJ. We stayed in the Upper Stories Room and we liked having an additional pool area! It was nice and not as crowded as the other pool. It is a beautiful area and even a nice place to go and read in the early morning. If we were to stay again I would do the Upper Stories Room if we had a good rate for that area....but it is not necessary. The rooms are nice and new looking all throughout the hotel and many rooms have balconies and views of the mountains. The bed was very comfortable and we enjoyed our space. The location of this hotel is spectacular and there are many many restaurants within walking distance. The valet guys are great and will take you in their house car to any restaurant within 3 miles and we used this a few times and the valet people were super friendly! There are also bikes that you can use as well. Finally the workout room is awesome with very nice equipment. We loved our stay here and reallly enjoyed the asthetic vibe of the hotel...it is very nice and we loved all the little nooks and crannies that were for all to enjoy!! CSBM

Check in was delayed 1 hour later. All Staff is rude and appear to be extremely annoyed when asked for help. House keeping was always late (after 5pm) and not 100% cleaned . Food was horrible. I genuinely would never go back and would not recommend. It was a very disappointing experience and vacation. I wish I knew. Waste of Amex points and rewards.

Beautiful new hotel improving the welcome to downtown Palm Springs. Greg was an excellent ambassador pointing out the resort’s food & beverage outlets and nearby shops. A very knowledgeable and helpful representative of your property!

Wonderful stay at an absolutely stellar hotel. Couldn't ask for a better experience and it started with off with our first interaction from our bellman, Greg. My line of work takes me to many of the best hotels and I've found that bellman, not the concierge are the gatekeepers to your experience. Greg was friendly, informative and all around delightful from the moment he greeted us. The hotel itself was outstanding with wonderful amenities and little touches not found in many of my stays elsewhere. Can't recommend enough