Thompson Palm Springs

Beautiful pool and grounds. Nice rooms. Great food and service. Mostly accommodating helpful staff. Good location. Failed at early checkin but made up for it with a generous late checkout.

We recently stayed here for a Mother’s Day getaway with friends. The hotel itself is lovely , the rooms are spacious, the beds are extremely comfortable, and overall the property has a great atmosphere. Unfortunately, our experience at the pool was disappointing. It was nearly impossible to find chairs, and there were “reserved” signs placed all over many of them. When we asked staff how to reserve regular pool chairs (not cabanas or daybeds), we were told chairs could not be reserved. The confusing part was that reserved signs were clearly visible throughout the pool area, yet several employees seemed unaware of them or unable to explain the situation. That said, Maurice, the pool manager on our last day, truly turned the experience around. He recognized our frustration and went above and beyond to help us. His professionalism and customer service made a huge difference. Without his efforts, I honestly would not have considered returning and likely would have left a much worse review. I would still recommend the hotel overall, but future guests should be aware of the pool chair situation....especially considering the added resort fee.

Gorgeous hotel in a perfect location!!! Loved our stay at the Thompson! The hotel is stylish and lovely with amazing art everywhere. Our room was spacious and luxurious, with all the amenities. We loved the pool area, and the restaurant was yummy. Stff was super-friendly and helpful, and the location is awesome. A perfect stay! Highly recommend!!

The location, rooms, everything was beautiful. But I think. you can still have a "vibe" without having the music so loud at the pool, bar and restaurant that you cannot carry on a conversation or relax with a book.

This is a beautiful hotel in a great location. The front desk staff was great, as was housekeeping. We paid for a pool cabana for our group, the poolside service was abhorrent and very slow. I ordered a hamburger for lunch, am allergic to cheese, so asked that be left off the burger. 40 Minutes later, I had a cheeseburger delivered to me, which I could not eat. I sent it back, and inquired 40 minutes after that as to when I could expect food, and they told me any delay was my fault for returning my burger. It took nearly an hour and a half to get a burger and fries and they were outright hostile. The room was beautiful, well laid out, great bathroom. The windows/room was not noise proof. Many hotels we stay at, the noise proofing is fantastic. In this room (3rd floor), we could hear all noises from the street as if it was in the room with us. In this case, there was a lot of street activity, all night, it was very loud and occasionally so loud it made me jump out of bed. I barely got any rest or sleep. When leaving, the "24 hour valet" was nowhere to be found. I texted my valet ticket info so I could timely depart. I checked out, I waited and waited and waited. There was nobody at the valet stand. The valet had left their pager as it was beeping with my text from 30 minutes earlier, never answered. Ultimately, the front desk attendant attempted to track down the valet and found him (napping or breaking) somewhere else without his phone or pager. It took me nearly an hour to leave and there was no line for the valet. On a positive note, Hall wines are amazing- the tasting room was amazing, it is worth a visit, even if you are not staying at the hotel. I would rate the overall experience poor. I would not stay at this hotel again.