Thompson Palm Springs

The style and decor of the Thompson Hotels are above and beyond most any hotel for the money. Beautifully appointed with modern art. Rooms are always beautiful and modern. The staff from front desk to bar to restaurant were all very helpful. The hostess at the restaurant/bar even helped us look up an outside place for breakfast since we had eaten breakfast there for two days already and wanted to explore. All the food and drinks at Thompson's gorgeous bar and restaurant were wonderful. The bar there is one of my favorites of any hotel–roomy and beautiful. We never had to wait long for drinks. We usually stay at competing five star hotels. Now I am always checking to see if a Thompson Hotel is available. It's as beautiful as any of those big luxury hotels for at least half of the price. Both times we stayed at Thompson we were in a well populated area with lots of options for dining. I think they've done a marvelous job on this hotel product, right down to the door knobs and shower fixtures of the room. Every detail luxurious.

Despite a stated 4:00 PM check-in, we were not able to access a room until 4:45 PM, and only after proactively asking whether any room was available. We were then moved to a different room. Even after being checked in, our luggage did not arrive for an additional 45 minutes, requiring two separate trips to the front desk to have it sent up. As a result, we effectively lost our entire afternoon due to the check-in process. The following day, our room was not serviced, despite texting housekeeping in advance to request service. We again had to contact the front desk to resolve the issue. Additionally, the Upper level did not consistently deliver on the advertised promise of complimentary snacks and beverages three times per day. On multiple occasions, these offerings were not available. The Upper pool area was also not maintained to an acceptable standard of cleanliness. Given the price point of this property, the overall level of service fell well below expectations.

we love this hotel because it feels like the place to be in Palm Springs. The vibe is trendy, sexy, and classy. The food from any area at any time is absolutely delicious. The staff is very attentive and kind. The location is amazing within walking distance to all the shops and always buzzing with a fun vibe. There is so much to do within walking distance. But I prefer to hang out because of the beauty and ambiance at the Lola Rose and pool area just beautiful views of the mountains and colorful decor.

The hotel is gorgeous. The facilities are pristine and the finishes are modern. We felt we could spend several days there without leaving the hotel. The retail on site (restaurant and wine tasting) are both fantastic. The location is convenient and walkable to everything on the main downtown strip. Would definitely come back!

Everyone who works there is fantastic, shoutout to Jamilyn from the front desk and Grace from the pool. The facility is just perfect, from the globalist breakfast to the heated pool, the scents, and the magical mountain views. Cannot wait to be back.