Thompson Palm Springs

Hotel is very nice and modern but please be aware that the pool is very small and they are on “resort pass” meaning you will not be able to use the pool at all on the weekend unless you’re there before the pass start which is from 10am-6pm. More importantly the front desk supervision/manager was very dishonest with the whole check in process so please be aware of that as well. I booked with AMEX and did not get an early check in which is very understandable. Came back at 4pm (standard check in time) and was told room wasn’t ready and we are waiting on linens. Asked for an ETA and was first told she couldn’t give me one then finally said 1 hour. Came back 2 hours later at 6pm and room still wasn’t ready. Found out that you can rent a room for half a day (10am-6pm) which is new and a little odd to me so I was clearly waiting on one of those rooms to be available. I was with a group of friends (3 rooms total) and I was the first to check in and last to receive my room. The fact that linens was the excuse was actually embarrassing for a hotel that is part of the AMEX “fine hotel” group.

great location, great looking hotel, nice rooms, clean aesthetically very nice. went last year for my GF Bday for dinner..service was horrible at Lola Rose. wanted to stay at hotel this year, tried Lola Rose again...service was still horrible. they told us the 21 and up side had beer in the fridge...looked over 2 days never appeared. and that was after telling numerous staff. front desk staff was great, valet guys were great.

My husband and I booked a stay here for Memorial Day weekend using our Amex Platinum. We checked in at 1:00 PM and were promised an upgraded room. Standard 3:00 PM check-in came and went. We checked back at 4:00 PM and 5:00 PM, only to be told our room *still* wasn't ready because they were waiting on a previous guest's late checkout. We weren’t the only ones stuck. I noticed multiple guests opening their suitcases in the lobby and in the women restrooms just to change into swimsuits so they could go to the pool while their bags sat with the front desk. It was ridiculous. Holiday weekend or not, keeping guests waiting until 5:00 PM due to a checkout bottleneck is ridiculous inventory management. We got tired of wasting our afternoon in a lobby, so we canceled the booking at 5:00 PM and just went home. Thompson Hotel totally dropped the ball. Save your time and money.

Relaxing three day stay. Very clean sleek accommodations. Beautiful pool. Close to excellent restaurants, including many very happy happy hours. Enjoyed Thursday evening street fair and free art museum entry.

I was so looking forward to my stay - I have always stayed at The Kimpton, but watched this property be built with high expectations - I treated my niece from the east coast to a week in the desert starting at La Quinta resort, 2 bunch palms and ending at the Thompson. My reservations was very specific. Upper stories with a view, price not being a factor. We got stuffed into a corner room with no view. The room, while well appointed was disappointing at best. There was one robe in the closet, and while the room was clean, it hardly met my expectations. The hotel was not full and the staff somehow could not find us a room with a view as requested. After we departed I received an email to review our stay - Management response to my review was "when you come again we will try and make things better" REALLY? No thank you - back to the Kimpton I go ...................