Thompson Palm Springs

My wife and I went here on our "Mini-Moon" after just getting married in May. We have the BILT credit card, so this was a "Home Away from Home" property that came with additional perks. The perks were amazing and elevated the stay. The staff was very friendly and attentive. The upgraded our room for free to the "Upper Stories" building that is 21+. The free beverages over there were awesome and private pool was nice to have the option for a more relaxed experience if that's something you value. The property was right in the heart of downtown, so we were able to walk to everything. Only thing we didn't like was the fried chicken sandwich. But the menus have plenty of options so we were able to find plenty of other dishes that we liked. We will definitely be coming back!

The rooms felt rundown for being a newer hotel. The food was mediocre, the pools were just ok. This does not feel like a Hyatt property at all. For the price I would much rather stay at the Grand Hyatt Indian wells.

I’ve stayed at the Thompson Palm Springs multiple times and have genuinely loved this property. The rooms are well-appointed, the location is excellent, and Lola Rose remains a highlight. But something has shifted here, and after this most recent visit, I won’t be back. The issue? The pool — arguably the reason you pay a premium to stay here in Palm Springs. We checked in around noon, had a lovely lunch at Lola Rose, and headed to the pool to decompress and cool off. What we found was a completely overwhelmed scene with no available chairs. When I asked a pool server for help locating seating, he gestured vaguely in a direction and told me to go look myself. No offer to assist, no apology, just indifference. Making matters worse, it was immediately clear that non-hotel guests were being welcomed into what’s marketed as an exclusive pool area. So hotel guests are competing for chairs with day visitors — in 100+ degree heat. I went to the front desk and asked if I could access the Upper Stories pool since the main pool was at capacity. I was told no — that area is reserved for “premium paying” guests. Fair enough in theory. But curiosity got the better of me, and what I found up there was genuinely shocking: an understaffed, poorly maintained space with a single server stretched impossibly thin — and, again, non-hotel guests with personal coolers cracking open Coors Lights and Modelos. No oversight, no standards being upheld. The exclusivity this property once delivered is simply gone. The staff feel undertrained and disengaged, the pool management is a mess, and the experience no longer justifies the rate. The bones of a great hotel are still here — but the execution has completely fallen apart. After several visits and years of loyalty, I’ll be taking my business elsewhere.

Outstanding property located in the heart of PS. Food is great, pool is great, staff is just wonderful top to bottom. Won't stay anywhere else when I visit (and do get to PS quite regularly). Best new addition to the area...

Beautiful property, great location but the traffic noise can be a lot. Those traveling with pets, the "dog park" is quite small and not a park at all but a little patch of fake turf. Not a deal breaker, just something to keep in mind. We will probably come back, but may try out a different room location to help with the traffic noise.