Thompson Palm Springs

Resort was clean and modern. However, our room was not ready until after 4 PM. The biggest disappointment, however, was the pool experience. The resort was selling day passes, which resulted in many lounge chairs being marked “reserved” but sitting empty for long periods of time, making it difficult for paying hotel guests to find seating. I understand it was Fourth of July weekend and expected the resort to be busy. However, that doesn’t excuse prioritizing day-pass guests over people who paid to stay at the hotel. At one point, we wanted to step away briefly to use our breakfast credit, and the pool manager told us that if we were gone for more than 15 minutes, our chairs would be given away. Meanwhile, numerous “reserved” chairs remained empty for extended periods, and many of those guests never even showed up. It was frustrating to see hotel guests held to a stricter standard than empty chairs reserved for day-pass visitors. Overall, it felt like the hotel was more focused on generating additional revenue through resort passes than delivering a quality experience for overnight guests. As someone who stays at Hyatt properties regularly, this is the first Hyatt hotel I have no intention of returning to. It was disappointing because I expect better from the Hyatt brand. The one bright spot was the staff at the bars. Josh and Able were outstanding throughout our stay. They were friendly, attentive, and genuinely welcoming. They were the highlight of our visit and the reason the experience was at least somewhat enjoyable.

It was a lovely hotel and experience. We visited Palm Springs for our anniversary and everything about our stay was exceptional. Thank you to the bar and lounge (Lola Rose) staff for being such a fun and welcoming bunch - especially Marty, Josiah, Christian, and Sara.

Perfect location and absolutely stunning hotel! The ambiance, service, and F&B are worth the trip. The rooms are extremely comfortable with nice amenities. The artwork in this hotel is well curated. One complaint is if you self-park you are unable to take your car in and out. For this reason, I opted for valet.

The Thompson Palm Springs is the absolute pinnacle of subtle, old-money luxury in the desert. From the moment we arrived, the ambiance struck the perfect balance between timeless sophistication and modern elegance. What truly sets this property apart, however, is the staff and the atmosphere they cultivate. We felt incredibly special throughout our entire stay, surrounded by both a team and a community of guests that made the environment feel uniquely welcoming and exclusive. Every single need we had was not just met, but anticipated well in advance. We were there celebrating our four-year anniversary, and it couldn't have been more memorable. We spent our days at the Upper Stories’ resort-style pool, soaking in the sun and making wonderful new friends. The layout and energy of the pool area are unmatched. Our accommodations were equally stunning; the bathroom was an absolute dream, and the private balcony offered insanely good views of the surrounding desert and mountains. A massive, heartfelt thank you goes to Alize and her dedicated team. They completely went above and beyond to ensure our anniversary felt spectacular, executing flawless service with a genuine, personal touch. The Thompson Palm Springs has officially won our hearts, and we will be back every single year to celebrate our anniversary. If you are looking for an unparalleled, deeply attentive luxury escape in Palm Springs, this is it.

My wife and I went here on our "Mini-Moon" after just getting married in May. We have the BILT credit card, so this was a "Home Away from Home" property that came with additional perks. The perks were amazing and elevated the stay. The staff was very friendly and attentive. The upgraded our room for free to the "Upper Stories" building that is 21+. The free beverages over there were awesome and private pool was nice to have the option for a more relaxed experience if that's something you value. The property was right in the heart of downtown, so we were able to walk to everything. Only thing we didn't like was the fried chicken sandwich. But the menus have plenty of options so we were able to find plenty of other dishes that we liked. We will definitely be coming back!