Thompson Palm Springs

Beautiful Room, with a view. Very clean and modern. Great location. Staff very helpful. Would absolutely stay again!!

I’m conflicted on how to review the Thompson Palm Springs. The room and the view were outstanding, the location is great, yet in the end, the lack of strong management almost ruined my 7-night experience (due to having to fight for the promised amenities and to prevent being overcharged). I originally used Hyatt points to reserve a room in the regular section. A few days before my trip, they called to offer me an upgrade to the “Upper Stories” section. Price I was given was, at various times, $56, free, and in the end, $25 a night. Sales pitch was that the all-day refreshments and “curated” snacks would make it worth it. Sadly, these refreshments mostly never appeared, and when they did, the word “curated” didn’t seem to fit. Mornings had coffee and mimosas, and on various days: croissants, donut holes, store-bought prepackaged scones, and the highlight of the week, a blueberry and yogurt parfait. Lunch was 0 for 7 (unless leftovers from breakfast counted). After a few days (and a few complaints to the manager), the “Evening Escapade” involved a few beers and a couple bottles of wine, with the only food being the one night where they had small bags of popcorn. And everyone I met there had been told different times for the availability of these refreshments. I spoke to the manager about this and it made no difference. She gave me two different times for the “Evening Escapade” during our conversation, and tried to explain it all away by saying that the Food and Beverage staff seemed to think it was still available only during the shortened winter hours. (Seems like an easy thing to fix, but I guess it isn’t.) When I mentioned that the front desk was also confused and was telling different people different hours, she didn’t seem to care. One final complaint: We stayed during Pride Week, which was great, but it was weird that the hotel rented out a large part of the main pool deck for private parties and private cabanas during Sunday’s parade. Maybe they should have mentioned that online? So after my stay, I don’t think I’d return, and I’d certainly not stay in the Upper Stories section, which seemed to offer very little for its additional cost. Maybe if the management ups its game it might someday be worth it, but I’d save my money, stay at the older Hyatt, and just roam around the grounds to see the hotel’s artwork (since the Upper Stories section is almost completely accessible to the general public).

Our entire experience was outstanding! Location, scenery, vibes, hospitality, food, decor -all of it! Can’t recommend enough!

Beautiful hotel in downtown Palm Springs with great vibes. Everyone we met was friendly and services were top notch. Definitely recommend the Thompson if you visit the area.

A superb hotel and the staff is outstanding. We spent 4 days there and we loved the Upper Lofts and the special care that was provided. A superb stay. We will definitely be back. Highly recommended.