Castillo Hotel Son Vida

Spent 4 days here. An amazing experience and a great hotel experience. 13th century castle transformed into a luxury hotel. Marble and amazing stone work throughout and well decorated with paintings and artifacts from the era. Great service and facilities with well designed rooms and common areas. Beautiful salt water pool. Only downside was the lack of a suitable smoking area. There was a spot however it wasn’t covered and if and when it rains, this resort fails miserably compared to much lower end hotels that have taken this customer experience scenario as equally important to the interior design.

We recently spent 7 days at this hotel as part of a 5-day global offsite with 49 colleagues, and I can honestly say it was one of the best experiences we’ve ever had. From the moment we arrived, everything felt seamless and effortless. Even though the hotel was at full capacity, it never once felt crowded, the atmosphere was calm, spacious, and private, as though we had the place to ourselves. The rooms were stunning, the food was out of this world, and the service throughout was absolutely flawless. Every single detail exceeded expectations and elevated our entire event to another level. Special thanks must go to Cristina and the hotel team, who managed every detail and accommodated all of our (many!) changes in the lead-up to the offsite with such professionalism and care. During our meetings, Siad was exceptional! Always there, anticipating our needs and making sure everything ran perfectly. This hotel and team made our offsite not just successful, but truly memorable. If you are looking for a high-end experience with service and quality at the very highest level, I cannot recommend them enough.

This is a beautiful historic hotel set in a fabulous location. Only 15 minutes from Palma where we spent most evenings. Three fantastic golf courses with a shuttle from the hotel and back although we seemed to catch the return pick up whenever there was an hour between pick ups rather than the usual half hour which meant we taxied back - frustrating. The golf caddies did look after our clubs though and ensured they were at the right course ready for our next round - hassle free. Rooms were ok albeit a little dated lack of plugs near a mirror and views were mediocre. The service was poor which is why I gave it 4/5. Breakfast disorganised with some of our party waiting over 30 minutes for coffee, no turn down one night in our room, slow at the pool bar to take orders for drinks or food, they were servicing the pool and bar with not enough staff. They did apologise and we had some free drinks but sadly this doesn’t make it 5* in our opinion. I have seen a few other recent reviews saying the same.

⸻ The hotel itself was pleasant, but the breakfast service left something to be desired. We often had to wait a long time for coffee or tea, and our plates were cleared away before we had even finished eating. That said, the staff were very friendly—just not particularly well organized. The sunbeds were set very close together, and the hotel seemed to cater more to flight crews than holidaymakers, giving it more of a motel feel than a resort atmosphere. At checkout, the receptionist was even surprised to learn we had stayed for a full week.

I have stayed at this hotel on Mallorca several times, attracted by its location near Palma and its golf facilities. However, this stay was extremely disappointing. The receptionist was rude and completely inattentive. No information about the hotel or my loyalty benefits was provided. Instead, I was given a room without a view, even though better rooms were clearly available on the hotel’s own website. This is unacceptable and shows a lack of respect for returning guests. Breakfast was another unpleasant experience – chaotic, disorganized, and painfully slow. It felt more like a cheap cafeteria than a five-star property. Overall, what could have been another enjoyable stay was ruined by poor service and unprofessional staff. For a hotel that positions itself as a premium destination, such treatment is simply inexcusable.