Concepcio by Nobis

The hotel makes a strong first impression. The staff are generally warm and welcoming, and the overall design and ambience are undeniably classy, with some thoughtful details that suggest a high-end experience. However, the reality didn’t quite live up to that promise. One of the most disappointing aspects was the room service. The menu is essentially a direct copy of the restaurant and heavily meat-based. For a hotel of this standard, you would expect a broader, more considered offering — especially when dining in your room. The lack of non-meat options felt restrictive and out of step with what should be a more inclusive, general offering. There was also very little accessible information about the hotel. Staff repeatedly said everything was available via the TV, but despite being fairly tech-savvy, I couldn’t find any useful menus or guidance there. It simply wasn’t functioning as described. While housekeeping did a good job overall, the timing and awareness were lacking. At one point, I tried to enjoy a quiet coffee on the balcony, only to have the experience completely disrupted by a vacuum cleaner being used right next to me. Most frustrating, though, was the response to feedback. When I raised these issues, they were acknowledged with polite smiles but ultimately ignored. At both reception and checkout, there was little sense of genuine interest in resolving concerns. In the end, it felt like a three-star experience presented as something more premium. I chose to leave early and move to another hotel, which felt like the right decision given how feedback was handled

This is a hidden gem in Mallorca. It seems to be off the beaten path but is a five minute walk into the heart of Palma. The staff is extremely friendly (literally each one of them). I would particularly like to mention Emmanuel. He was the one that checked us in and constantly was making sure that our stay was perfect. Solid breakfast in the mornings. Will definitely stay here again when we return to Mallorca.

Peaceful but central location. Excellent service, friendly but unobtrusive. Great breakfast covering all tastes. Stayed 6 nights a can't think of a single negative. And I'm quite picky!

great location close to the old town, wonderful design, comfortable beds, great service, delicious food

We had a 2 nights stay at Concepcio. We have earlier been staying at the sister Hotel, Nobis, in Palma and was really satisfied. Concepcio did not disapoint. The team is super friendly and very polite, the service before arrival, at arrival and when in the hotel is excellent. Big shout out to Front Desk, Housekeeping and the F&B team for fantastic service.