Bristol Panama

My stay at Bristol Hotel Panama was very comfortable and enjoyable. The hotel was clean, well maintained, and in a convenient location. The staff were courteous, professional, and helpful throughout my stay, which made the experience even better. I appreciated the smooth check-in process and the overall quality of service. I would be happy to stay here again and would recommend the hotel to others.

The Bristol Panama is a luxurious hotel with all the amenities . The staff is very welcoming and cheerful, the bar and restaurant are both very high quality . The food in the restaurant is superior to other hotel dining I have experienced . High quality ingredients expertly prepared . The service everywhere I have been in Panama is on the slow side but I remind myself that not everyone is a hyper East coaster . A large , well appointed room with an especially comfortable bed and lovely sheets . The bathroom is spacious and very clean . The lap pool area is very small with only 2 chaises and no shade therefore we did not use it at all. The car service offered is excellent and UBER is very convenient, secure and timely. All in all it deserves a 5 star rating .

The Bristol Hotel in Panama acted dishonestly and failed to take responsibility for a serious safety issue. My husband slipped on the extremely slippery bathroom floors and suffered an eye injury that required emergency hospital visits and surgery. We informed the hotel immediately. A front‑desk employee, Katharina, promised that management would review the case and reimburse the medical expenses, but they refused to let us speak with the manager and never followed through. After we paid the bill, all communication stopped. The hotel’s conduct was misleading and felt fraudulent. We don't recommend the Bristol to any traveler!

We were disappointed in our choice for Panama City, and wish we'd chosen a more unique hotel with a bit more class, character, and personality. The Bristol, though it deems itself a "boutique" feels a bit more corporate, sterile. The lobby and the rooms all appear somewhat modern, but really - they could use a refresh, especially the carpet and the bathrooms. Shower weak too. The neighborhood has no charm, but it's "fine." The bar area is small and not as elegant or vibey as some of the hotel counterparts in the city. The staff is eager to please though unsophisticated -- clearly, not well recruited or trained - every basic question or suggestion I asked for was met with an awkward stare, followed by frantic internet research. There was no concierge, just an amateurish front desk staff who seemed far from relaxed and rarely smiled. I was also surprised and disappointed there was no fresh coffee available (free, or even for purchase) before 7am, and even after 7 was just espresso-based coffees for order in the restaurant -- like, a whole to-do. I'm surprised an international hotel doesn't have any brewed (OR pour-over or OR french press) coffee option, as we found in every other Central American hotel where we stayed. And when I asked about the coffee? Again, the staff seemed entirely perplexed. This is not a five-star hotel as I've seen listed. This hotel is fine if you're just in Panama City for a night or two on business. Next time we will stay in Casco Viejo.

A classy hotel with lovely big and comfortable rooms, great staff, good food and vibes.