Pangkor Laut Resort

I had the worst experience of my life at this so-called “luxury” resort. First of all, if you value real hospitality and true luxury, stay far away. A short extra flight to Bali will give you far more for your money. Getting here is a nightmare: after landing in Kuala Lumpur, you face a four-hour car transfer to the marina, then a 20-minute boat ride. The hotel will quote you outrageous transfer prices and blame it on “third parties.” That may be true for taxis (I found one for half the price), but the boat is owned by the hotel—and they still charge €100 one way for a shabby 20-minute ride (see photo). We booked a villa in the Spa Village. It was tiny, with an ancient AC unit blasting directly at the bed. Without it, you drown in sweat; with it, you wake up stiff, aching, and unable to rest. The unit is at least 20 years old, controlled by a useless dial, and filthy inside—full of dead flies and dust (see photos/videos). Sleeping in that room was impossible; it was torture. One manager did try to help, and I give him credit—he offered to remove one boat trip from the bill and even suggested a dinner. But these were engineering and infrastructure problems far beyond his expertise, and despite his effort, we had no choice but to cut our stay short. The mattress was another nightmare—an ancient slab disguised with a thin topper. As for the bathroom, there’s no handheld shower, only an overhead fixture. For women who don’t want to wash their hair every day, this makes it impossible to shower properly. Water was another shocking issue. The resort only offers filtered tap water. If you ask for bottled water, staff look confused. Someone eventually produced a tiny 250 ml glass bottle, but it smelled foul and tasted spoiled—likely sitting in storage for years. This is completely unacceptable in a place claiming “luxury.” A true five-star resort must cater to all guests, including those with fragile stomachs who need safe bottled water. Staff overall were unhelpful and rude. Only one manager showed genuine effort; the rest were dismissive and untrained, repeating the same words: “No. Closed. Bye.” The worst was the receptionist—an Indian lady with a red dot on her forehead—rude, unprofessional, and barely able to communicate in English. Yes, the island itself is beautiful—but that’s where the positives end. Everything else is a scam dressed up as five-star hospitality. Honestly, I don’t know how they obtained their rating—either through bribery, corruption, or a completely uncontrolled system where businesses assign stars as they please. Save your money. Go anywhere else instead, where you’ll find real beaches, real service, and real value.

Nice island, wonderfull beaches, good food, nice staff. We booked a Spa Villa. The room was clean. But unfortunately in front of the AC very dusty... Not a huge problem, but when you pay almost 2000 Ringitt per night you could expect a cleaner room. Food was good. The best food we had @the feast village and @ emeralde beach (lunch) and @fishermans cove (was excellent fish). Also the salads @Jamu Bar were tasty. Uncle Lim was unfortunately not as good as the other restaurants. Spa treatments were very nice and the staff did a good job. We also had a very friendly barman at the spa bar. Our highlight was Emeralde Bay. Awesome beach! Overall a nice place but slightly overpriced in comparison to what you get at other hotels.

Went here for a couple of days as part of our anniversary (50yrs) tour of Malaysia and loved every minute of our stay. From the first minute of stepping off the speedboat to get there we were expertly taken care of and greeted by Segar the guest liaison manager who was superb at his job looking after you from greeting you at reception and telling you all about the place, to daily asking if everything was ok and are you enjoying your stay, in fact I have to give praise to all of the staff as they were all very polite and courteous. We stayed in one of the sea chalets and it was beautiful can't fault it at all,loved it, as it was a 15 minute walk to the reception, bars, restaurants, you just picked up the phone which are located at various places, and asked to be picked up, no problems getting about, it will also take you over to Emerald beach and back.The food was very good at the restaurants, and the breakfast choices are vast, have to say a thank you to the lady who when I walked about looking at the various choices, I came to the noodle counter, and I don't know what you call it but the lady explained you pick your choice of noodles then veg, and other things and then the broth, which may have been Tom Yam, not sure, she asked if I'd like to try it, but I declined, thinking not for breakfast, but she persuaded me to try a little bowl, and I'm glad she did, it was lovely, one of the best dishes of my whole trip to Malaysia, so a big thank you, sorry didn't get your name. Now even on leaving Segar was there to wish us well on our departure, right out to our boat to see us off, a big thank you to Pankor Laut resort and all the staff for a memorable stay. I'm home now in Scotland and already telling all my friends about the highlight of our trip to Malaysia. Pankor Laut.👌

From the moment we arrived to the moment we left everything was great. The setting was beautiful…I spent the first day walking around humming The White Lotus theme tune to myself. The food, the friendliness of the staff, the pool, the beach, the wildlife…all was great. Nothing is too much trouble for the staff, they were always going the extra mile for the kids. You can have a chat with them and get to know them a little too. Go for a massage whilst you’re there too.

Hello, This Hotel is Amazing, not only because of the taste of Paradise you can feel due to the extreme beauty of the Island and nature but also and especially thanks to all the people working there! All was perfect from the begening to the end, from A to Z, thanks to all those people who took care of us so kindly: The Manager Segar was so professional and friendly with us and we want to thanks him so much and also Muhamad, Al Amin, Riaz and also Kimie( Lobby). Be sure that we will come back again inshaa Allah Best Regards!