InterContinental Tahiti Resort & Spa

There are things to like and not like about this resort. The good: The grounds are beautiful (the pools were recently redone). Day, the concierge, is amazing and should be given a raise and a promotion. She saved us on this trip. The turtle eco center is amazing. There are plenty of water refills. The snorkel center took us on an amazing snorkel to see tons of sea turtles! If you’re planning to rent a car definitely go through the concierge and rent through blue pacific. They bring the car to the hotel and handle all the paperwork. It was so easy. There’s also a room to shower and change if you have a late night flight. The bad: the property is under construction — the pool bar and fine dining restaurant are closed so there is only one main restaurant open and two bars with menus. The rooms are outdated (some are being renovated now). We didn’t feel the resort was overcrowded but that’s with a building of rooms closed to construction currently. It seems a lot of locals come and the resort offers day passes since it’s close to the airport. I couldn’t imagine staying here if it was truly full — there would not be enough pool chairs for everyone. Getting to Papeete for dinner is nearly impossible because traffic is so bad and taxis are $20-35 each way and the hotel shuttle only goes during the day. The Moorea view room isn’t worth it — it’s not a great view but worth an ocean view room. Overall, an OK place for a few days on your way to somewhere else.

Very disappointed in our two different stays with this hotel. We stayed here upon arrival at the airport. Stayed the night before going to Moorea the next day for our Windstar cruise. Staff were just not friendly at all and the room was small and boring. The next day we had our breakfast and all the staff in the restaurant were not helpful at all and seemed to have no direction. The woman taking the omelette orders was just plain mean and rude. There is no order on what to do and service was poor. Thankfully we didn’t have breakfast here on our last day out to the airport. When we checked out to go to the ferry again there was no direction. We asked to have our bags picked up from our room to go to the lobby. They forgot and we had to go back to the room and get them. We were in the farthest building. When we came back from the cruise we had a day room. Same kind of room as before, boring. We tried to swim in the pool and were wondering why no one was in it. We got in and it was so cold you couldn’t stay in it. Very confused why it was so cold. We ate at the beach restaurant and it was okay but be aware the prices are nuts. Star here was also not friendly at all. Not sure if it’s a management problem or what. We decided to take a taxi to the airport that night instead of going on the large shuttle bus with the large group. We had a lounge pass and wanted to get out of the hotel. We heard it was mass chaos with the bus and no one knew what to do and hotel was no help. Taxi was worth the $20. Be aware this is a very boring hotel and don’t stay more than two days. The other islands are so much better and staff at other hotels were excellent.

If you want to spend half your time here screwing around with your credit card because they don't seem to be able to process Visa cards -- yours or lots of other peoples' at the front desk -- then by all means come here. However, after spending hours on this, having to call my bank (at who knows what international phone rate) and having about 6 pending charges smashing all my credit cards because they banks said yes but their processor didn't complete the transaction and then after repeated attemps the banks start security blocking your cards. If you want all that fun, then by all means come here. It's a great way to spend time in Tahiti, learning the difference between Abandon and Carte Refusee. That major issue aside, the place is getting and feeling old. There's no IHG diamond/elite check-in which, combined with everyone arriving at once off the same plane, creates a long, slow check-in line that we learned later was only compounded by the credit card processing problem. The dinner menu wasn't great, only one type of salad and missing a few French staples that you might welcome after a long flight in. You lose the primaray restaurant on Friday nights. And the Lotus restaurant was closed during our stay which wasn't welcome news. The views were nice. Starting the rest of my vacation stressed out and in a financial shambles wasn't.

Stayed at better holiday inns honestly. Food was terrible, ordered nachos was brought nacho cheese Doritos with melted cheese. Was downgraded to two standard rooms due to swells not the fault of hotel. My wife used the spa and was sent to shower in men’s locker room!! Service was slow. Resort grounds lovely and pictures of common areas true to images. Mediocre rooms with broken sliding doors, smell of cigarettes although staff says smoking not permitted only on balconies. Rooms also smell of humidity.

Best service! Yves saint lorent helped us make a beautiful bag out of Palm tree leaves! A great experience with the kindest people!