The Cove at Atlantis

Went Easter Week. Adults only. Two Deluxe+ Suites. Second trip to Atlantis. Royal and now Cove. Had a wonderful time. Based on our two trips and other reviews here's what I think: The Cove is truly the Adult only option. That's why they have other hotels. Many of the negative reviews consistently discuss issues involving children of all ages and elderly. By the way, I'm 69. I promise you will get in your 10,000 steps. Yes, it's ADA compliant but Atlantis is huge and it's not flat; especially the Cove. To get from the Cove to the furthest point (Marina) it could easily take 20 minutes at dinner time. If you stay at the Cove, you will regularly be walking through the casino to get to other places. They designed it this way. They want you passing through the shopping areas. You do not want to be pushing strollers or wheelchairs all day, every day. Random thoughts: If you like a grab and go continental breakfast, light lunch at the adult pool and dinner at 8:00PM or later, this is for you. There is a grab and go continental breakfast in Sea Glass. For whatever reason it's unadvertised. Did two days at adult pool and two days at beach. Loved both. You can always find a chair at the beach, but it might not be the closest beach to your room. You may have to walk a little. Loved the beaches. They were monitoring chairs at the beach. Every hour they did a sweep and recovered chairs that had been "saved". Service at the adult pool was excellent. We went Easter Week so we were in the minority being without children which may have actually worked out better for us. Didn't find the adult pool packed. The is an offsite supermarket and liquor store outside the Coral. Walk our Coral Door and go down to Wendy's. Across from Wendy's is Paradise Market, a liquor store, Dunkin Donuts and Anthony's Ribs. You can also get there from Marina area. Do not promise your children ice cream! Head scratching but there is only one small ice cream stand in Atlantis; a Ben and Jerry's in the Marina. Small store. Mobbed at all times. Be prepared. Casino is smoke free! Sold out restaurants: The App allows you to sign up for a waiting list type option. As people cancel (happens every day) you will be notified of an opening. Worked very well. Water park is not just for the kids. Go and enjoy.

Pool attendants marking free chairs with random stuff so it looks taken. Then when a guest looks for a chair they “sell” them one of the free chairs for a tip.

I am writing to express my disappointment following our recent stay at Atlantis Paradise Island. This marked our 15th year visiting the property. Our trip was planned a month in advance with three other families. At no point prior to arrival were we informed that the Cove pool would be closed and relocated to the Colonnade (Ruins) pool. Had this been communicated, we would have reconsidered our plans and likely booked elsewhere, such as Baha Mar. The conditions at the Colonnade pool fell well below expectations. There were insufficient lounge chairs for guests, and the quality of those provided was inconsistent with the standards typically associated with the Cove pool. I can compare these chaises to a 2-star hotel pool. Additionally, staffing appeared to be drastically reduced, resulting in noticeably slow service. Given the larger pool area, this created a frustrating and inconvenient experience. The restroom situation was also unacceptable. The women’s restroom near the Colonnade pool was closed for renovation, leaving guests with the option of either using the men’s restroom with assistance from security or walking a considerable distance to the facilities near Seaglass at the Cove. Contractors should have been lined up to work through the night on these repairs. This lack of accessible accommodations was highly inconvenient and should and could have been better managed. Similar concerns extended to the beach area, where seating was again limited to subpar chaises and lacking any shade options. Overall, the experience did not align with the level of quality expected for the price point of a five-star resort. To further compound the issue, I was overcharged by $1,000 at checkout. I am currently working to have this corrected, but this added to an already disappointing experience. If anyone is interested, I have a video of our water pressure in our hotel room. Given our long history with your property, this visit was a significant departure from the standard we have come to expect. I hope this feedback is taken seriously and leads to meaningful improvements.

Major poor and surrounding area renovation at the Cove complete with Sunday moring jack hammering. No advance notice when making reservation. If you are expecting the full Cove experience you will be disappointed.

Adult pool closed for complete renovation for what the staff said could be a year. We got a notice the day before our trip with no ability to change. Very typical and disappointing from same management team. No consideration offered. Not luxury. Spa closed, bathroom at the other pool closed….