The Cove at Atlantis

We had a great time at the Cove at Atlantis. The service and Lapis Lounge was great and we enjoyed all the amenities Atlantis has to offer.

It is not worth what it costs anynore. The mattresses in The Cove suites are terrible to sleep on – old and misshapen. The staff are only friendly when they think they might get a tip in return. Otherwise, it is like if you don’t even exist. Everything is neglected and poorly maintained.

It's become wayyyy too expensive for the service you get. $20 drinks. $10 beers. Buffet over $60 and most dinners over $60. And thats per person. Meanwhile the hardest part to consume is the 10% tax and gratuities already added, and most services are not worth what ends up being pretty much $30 for a dinner. Not to mention if you dont add a few bucks, they look at you funny.. and they make sure to look at that before they walk away. At the end of the day its just too damn expensive for what it is. The Cove rooms are very nice. But beware if you book ocean view and your below the 4th floor, you wont be seeing the ocean. Just the bottom of the palm trees. The hotel front desk did bump us up tp 8th floor and the room was great, but being in the Cove, be prepared to walk a long ways to be in the center of things to do. You can take the shuttle but that gets old. I recommend staying in the Royal. We will not be returning mainly do to the inflation in price tp eat and have drinks there. NOT that we cant afford it. I just dont want to. Next time I want to spend that kind of money I'll go to Aruba or something of that nature.

We booked to Cove at Atlantis knowing this was their premier tower. We had been to Atlantis on previous occasions, staying at Coral Towers and The Reef in January 2023. When we to the Cove the check in experience was fantastic and the room was great. What happened over our stay is what disappointed us. The first night we were offered turn down service and bottled water. Thinking this was a regular event we thought nothing of it, but after not getting new bottles of water two nights in a row after that (and asking housekeeping twice) we had to phone “Prompt Response” to finally get some water to our room. This seemed to be a regular issue as we had to ask every day for new water. We also noticed that the room cleanliness declined over our stay (6 days). Little things, like not replacing disposable coffee cups, then not replacing dirtied glasses with fresh ones. Then not even emptying one of the garbages (that had leftover food items in it) and letting Kleenex box run empty. It is the little things that just added up. This was a high end, high priced stay and we certainly did not feel like the Cove housekeeping staff were up to snuff. Our advice is spend your money in Baha Mar, we are told it is eating Atlantis’ lunch!

I’d love to say that at the price the cove is worth the money. It might’ve been about 15 years ago. Our room, although the higher end offering, I had to kill a roach, my daughter got a splinter from furniture falling apart. Staff was borderline argumentative when I asked for water. Undercooked seafood at a higher end restaurant. Plenty of room for improvement. Showing its age. As a kid friendly resort, how does every restaurant not Offer kids chicken tenders and fries?