The Royal at Atlantis

The staff isn't helpful! The rooms are run down and smell! We went out to the straw market and came back to our room flooding with toilet water and it took 3 calls to the front desk and me going down there for them to send someone up to fix it. At first they were going to move us to a whole new tower because they said that the west tower was completely booked, which meant that we had to pack all of our things for 4 people in 90 degrees and move our stuff ourselves because they didn’t even offer bell services to help us, after 30 minutes of arguing another person was magically able to keep us in the same tower that we were told was completely booked. We had to walk through toilet water to pack all of our toiletries, move rooms on what is supposed to be our relaxing time and after all is said and done they gave us a whole whopping $75 credit the day we left.

Awesome trip , wonderful landscape clean awesome staff very helpful amazing sea life aquarium, turtles sharks fish , amazing trip

Upon arrival our rooms were not ready at the 4pm check in time. I was told by the front desk that the good news is we have a beautiful rooms for you but the bad news is my room and my family's rooms aren't ready . When I finally entered my room, 2 hrs later, it was right next to and overlooking a construction site. We tried to change it but were told a terrace view room can overlook anything. We were woken up by the noise of loud construction every morning from monday-thursday. In addition my room didnt have hot water at times. I was compensated $100 which i don't think was enough to make up for our inconveniences. We couldn't open our curtains and enjoy our terrace.

We are currently staying in The Atlantis Royal, I want to say so many nice things about this place but unfortunately this is not the case. Upon arrival we were in a queue to check in , this place is meant to be most luxurious in the world, I didn’t see or feel it. It felt more like a premier inn. Luxury hotels do not make you wait to check in, you are greeted with a smile and given a welcome drink whilst a member of staff takes your passport and checks you in. After a 10 minute wait we were treated by the clerk staff, and asked for Alyssa whom took us to our room and made us very welcome. Alyssa is probably the only good thing in this place. ( we were in communication with her before our visit. ) Our room is nice , and domestic staff have been welcoming and always offering a smile. We had some lovely gifts awaiting for our anniversary, this was a nice touch. The hotel is extremely busy, it feels like I’m staying in Dubai Mall, the food in gastronomy has been nice, massive selection and feels like a crowded food court on a Saturday afternoon. Saturday early evening we decided to go for tea in the lobby, to be told there is no space , we proceeded to sit at the front of the lobby and told there is no service here. We are guests in this “luxurious hotel” yet I can’t even get a cup of tea. I am so disappointed in this hotel, for the money we have spent I expect better, a lot better. I believe the marketing and paid influencers have caused this place to be a zoo. (Don’t be fooled by the gold toothbrushes, they really are not worth it. Stick with the Jumeirah Brand, Burj Al Arab is luxury, even emirates towers offers better service.

Great resort and turquoise beaches. Many eateries are available. The Royal resort is very big and busy. It may not be best for adults apart from the Coral and Reef.