The Royal at Atlantis

We are currently staying at The Royal and leaving on Thursday. Our 2bdrm suite is in the West Tower. We are considering switching hotels and going to BahaMar. Where do I start? First off, we travel a lot so this isn't a review from someone who's never stayed at 4 and 5 star hotels in the Caribbean. Our room was 58 degrees Fahrenheit on arrival but the VERY long walk in the hallway from the elevator to the room is even colder. The HVAC issues are unbelievable in this hotel. Every part of this hotel is freezing. Bring warm sweaters and pants or else you'll freeze to death. Tile floors when its 58 in your room, good luck! We slept freezing huddled together for warmth. They brought a tech to fix it but didnt work. Lastnight they said they'd switch us rooms and we should expect a call around 9:30am from management for alternate arrangements since the management meeting ends around that time. Its now 11:30pm and no call. No big deal, we're easy going, so we left the doors open a bit to warm up the room. We're back this evening and the temp is fine but now the AC system above us is sooooo loud and directly above our bedroom. Its a vibrating, aggravating noise that wont stop. Besides the mechanical issues, there are so many things that are just so easy to fix and I'm curious why they just don't fix it. The TV is crooked (there isnt much that isnt crooked and you'll laugh), tile in the bathroom that looks like they're gonna fall off any minute, exposed wires when a switch plate on the wall fell off from simply closing the door, 3 chairs at the dining room table when we're a family of 4, the TV is very pixelated and the sound is awful, I dont think painters tape was ever used for any repainting, did I mention just how freezing cold inside this hotel is? Bŕing a jacket! When you pay this much for a 2bdrm suite, and you look at the Atlantis website, its a bit disappointing to experience this. Its all first world problems but our expectations are absolutely commensurate with what we paid for and Atlantis is falling short.

Great location , fantastic views of the ocean, clean beaches and always a pleasant but lively atmosphere.fantastic water parks and clean pools. We stopped at the Royal Towers which had been upgraded recently and had a comfortable bed .this was not an average hotel , it was expensive to stay there for 8 days , everything had an additional 25% (gratuity/tax) added, which inflated prices ridiculously. The complex was huge and we visited all of it and found it was very clean, there were always staff on hand to maintain it to high standards. The biggest downside and let down a good experience was the lack of vegetation/vegan options. There were no restaurants that offered a selection of vegetarian food as in other countries. If there was a choice was potatoes/mushrooms/tomatoes , the prices were very expensive. The shops, again were over priced and geared towards mainly souvenirs from Atlantis. Overall , it was a good experience but they need better food choices. We stopped at the Atlantis in Dubai, with a lot more vegetarian options available.

My husband and I visited The Atlantis for the WTOS2025 Tournament — our second year as winners! 🏆 It was such an exciting reason to return to paradise, and The Atlantis once again took our breath away. From the moment we arrived, the ocean views, tropical breeze, and stunning atmosphere made it easy to forget about real life for a while. 🌊💙 Our room was beautiful — fully stocked, clean, and with a view that looked straight out of a postcard. There were a few minor things that could use some attention, but nothing that overshadowed the overall beauty and comfort of the stay. 🏖️ The staff were exceptional — friendly, attentive, and always greeted us with a smile or a kind word. 💕 The front desk receptionist especially stood out. His big, beautiful smile could fill your heart and brighten any dull room. 🌞💛 He had the best personality, made check-in effortless, and truly set the tone for our stay. Seeing him again at checkout made it feel like our trip had come full circle — The Atlantis is lucky to have someone like him! ✨ We loved the pools (even though several were closed), enjoyed the drinks, and found the chairs super comfortable. 🍹 The beaches were gorgeous but a little confusing to access, and it wasn’t always clear which areas required payment for chairs. Dining was delicious but pricey — we often chose pizza or headed across the street to Anthony’s, which was amazing and much more affordable. 🍕 The casino was lively but definitely different from American casinos. 🎰 There weren’t many visible winners, and the comps and play calculations could use improvement. It also took a while for waitstaff to come around — more servers would make a big difference. Still, we had fun and enjoyed the experience overall. Despite a few minor hiccups, our trip was filled with sunshine, laughter, and wonderful memories. ☀️🌺 Being back at The Atlantis as WTOS2025 second-year winners from MyVegas app, made it even more special. With a few small tweaks, this resort could easily go from great to truly exceptional. We can’t wait to return — hopefully greeted again by that same amazing smile that made our arrival unforgettable! 💖✨

Love it here, they can do better with communication once you arrive. The property is amazing the food is great and the people working here are very helpful and kind. Will go again and again.

The resort is incredibly clean and well maintained. The staff was friendly and helpful. Housekeeping was very attentive. The food was delicious. We had some of the best fish we've ever had at the resort. The water slides were a lot of fun as was the lazy river.