The Royal at Atlantis

There were a lot of great employees at the Royal, the shuttle driver who saw my son had dropped his phone and alerted us to it, the guys at the travel stand who were always cheerful and helpful and then there was Bridgette the housekeeper. I've stayed in a lot of hotels since covid and don't expect a lot but I read what the hotel has to say and roll with it. They said put dirty towels in the bathtub and they will be replaced, not a big deal first morning had put the dirty towels in the bathtub came back they were still there and someone had dropped off a couple new towels. By the second morning we had quite a few dirty towels so I brought them to a maid in the hallway and asked where I should put them, dropped them off and asked for a few fresh. She indicated it wasn't her room but would let our maid know. Our maid rolled in with a few fresh towels and tossed them on the shelf under the sink and I tipped her $10 and asked if she would mind emptying the trash. I ended up rounding up the trash bags from the trash cans and handing them to her. Third day of 5 I asked if she could refresh the room, you would think i had just pissed in her cheerios. She complained that would take well over an hour (how I'm not real sure, I own a couple Airbnbs and will often clean them myself.) Evidently she complained and I was told since I had kids I would be charged $29 per day for her to throw us a couple towels rather than the $14. I try not to upset people who have access to my and my kids personal items like toothbrushes when I'm not in the room so I basically avoided her the rest of the stay. They have a new system where the charge you seperately for maid service and I guess the maids get paid per room not per hour so the less they do the more they make. Stayed at the Coral last year and everything was great. Will have to find different accommodations if we go back.

Wonderful experience. Would recommend an Atlantis vacation to anyone. Family friendly with endless activities for all ages.

A must visit resort for families!!! This was our first time visiting Atlantis. The pictures of the resort don’t do it justice. It was better than we expected. We will definitely visit again.

Would highly recommend . The service staff are so friendly. Rooms were very clean and spacious . If you are looking for somewhere that has so much to do, this is the place.

Amazing, Professional, Welcoming! Tyreke, April, Frankoya, and Jade were rated "5". Wow!!! Great job