Sanctuary Camelback Mountain Resort & Spa

Beautiful resort in Paradise Valley. We stayed in a Mountain Casita King room. Wish we had stayed in a room with a balcony, but maybe if I'm lucky they will upgrade us next time. The room itself was big, very clean with a super comfortable bed and had a great bathroom with lots of counter space and a huge shower and tub. The room was lower on the mountain and very close to the restaurant, pool and spa area. I liked that we could walk to those areas in a matter of minutes. I also liked the easy parking just steps away from our room. I really loved the spa facilities. I had a massage and it was one of the best massages I've ever had. I purchased a Groupon thanks to the spa receptionist who told me about the deal. The gym was great, very clean and the equipment was nice and new. The pool area was awesome, just so beautiful! The people that worked in the pool area were very nice and helpful, providing ice water, menus and setting up the umbrellas if asked. Jade bar was great and so was Elements. All the staff were very nice and friendly. We had breakfast, lunch, dinner, drinks and also room service a few times at the resort. Room service was there within 20 minutes and the food was very good. So was the service throughout the resort. I cannot wait to return to this place of paradise with magical views! Definitely ideal for couples. I have stayed at the JW Marriot and the Four Seasons and I can confidently say this is my top favorite resort in Scottsdale.

I had a very unfortunate and disappointing experience with this resort. After attending a company event we discovered unauthorized charges on our credit card from the resort’s pool and bar. I have been trying for weeks to have someone from the Sanctuary management speak to me about this without success. Several calls and at least two emails have gone unanswered. I was told the front desk manager as well as the food and beverage manager would be able to assist me with this issue but neither of them has responded to our questions. I have involved my credit card company but the lack of attention to this serious issue by the resort has been very disappointing and frustrating. While the property is nice, the lack of attention to customer care regarding my issue is unacceptable. I have also learned I was not the only one from my group that experienced this issue.

As a veteran health professional, I chose this resort/spa to acclimatize myself to Phoenix before volounteering for the World Parkinson Congress . I stepped into the most exquisite architecturally designed resort à la Frank Lloyd Wright set into the base of the towering red rock formations of the camelback mountain . The cohesiveness ,the grace , the consummate professionalism and the understated elegance of this staff made this experience exceptional. I would be remiss if I didn’t detail ALLLL of it . Intially , I reserved a CBD oil massage followed by dinner. It was so beyond outstanding - I cancelled my other plans only to rebook the identical experience again . I am 71 and have NEVER done this before . Dinner served by Shea, Ali , Fabian Shari ,Joel and drinks by Jay and Hurley -Each in their own way took incredible care of me - which is more then remarkable since I was a tourist and not a regular .The sushi created by chef Ricky was simply outstanding , the margeritas fabulous,the carnitas by chef Daniel divine -the lemon tart tooooooo goood. This was followed by the spa experience - Daniele and Kaylie received me so warmly - Kelly and Haydn were absolutely top notch masseurs - my body benefitted from the CBD oil massage- I felt so rejuvenated and relaxed . The environment throughout this facility is maintained pristinely - I feel so very privileged to have lived this moment ❤️

I will never go back to this place ever. Valet RUNS THIS PLACE and if you try to park here, they'll make you park down at the bottom of the hill and walk back up in the heat. Make sure you're not "rude" or they'll throw you off the property!!!!! Manager says they were "at capacity". Really? and what does that even mean when the parking lot is not even half full? Hey Sanctuary, not everyone likes their car beat up and riffled through by valet. Mother-in-law‘s 90th birthday RUINED!

We have stayed at Camelback in the past and this experience was NOTHING like our trips a few years ago. The place has become completely run down, pool experience was obviously catering only to the business meeting that was there and we felt ignored, room was filthy (see pictures) and there was no turn down service, wall paper was ripped...I could go on but certainly not worth anything CLOSE to the price we payed. Will not return which is a shame since it used to be such a wonderful place.