Sanctuary Camelback Mountain Resort & Spa

My spouse and I stayed for 3 nights on a couples getaway. We booked a spa patio casita, which was very nice - the bathroom was large and well designed, and the room felt spacious with a nice seating area. All the spa rooms are very close to the central amenities and the buildings appear a bit newer than the ones higher up. However, you are overlooking the parking lot being lower down (though it is mostly blocked when you're actually on the patio). The highlights of the stay were the food at Elements, and the spa facility. The sound meditation class was nice, and the facial and massage both very good treatments. The bellmen were so friendly and offered to pick us up from dinner in the house car which was appreciated. While we enjoyed our weekend, I don't think the price matches the experience. The service at Jade bar was consistently slow, the restaurant host stand was usually unstaffed so we'd be waiting around, there was no welcome beverage or turn down treat, housekeeping appeared to start service one day but never completed it even after I asked for them to come back while we were at dinner. The pool area is pleasant but nothing special. The view from the infinity pool is looking at the top of a building, and the loungers don't have any padding unless you pay more for the cabana ones. By 11am, there were no chairs available at the pool. The yoga teacher was nice but seemed to just go through her own practice without paying attention to the handful of people in the class to offer modifications. The resort felt quiet during the breakfast hours, but the rest of the day and through the evening it felt very busy - there were corporate groups, a wedding, and people that just come for the bar and dinner, or buy a day pass to the pool/spa. I think it's useful to know it's still an urban hotel and not a serene, quiet retreat. I wasn't surprised it's a wedding venue but was not expecting corporate groups. At $1200+ a night, I would just expect everything to run smoothly and see more of the consistently good service and small touches that have become standard at 5 star hotels.

Excellent stay at the sanctuary. Our room was very nice. Comfortable bed, furnished deck, nice seating area and excellent bathroom. The staff were great all around. Nice gym and we had great massages in the very nice relaxing spa. Only complaint was that we had difficulty enjoying the pool because each day we went we were attacked by flying gnats. Don't know if its the time of year or what, but the Hotel should spray the area to make it comfortable for its guests. But for this, my review would have been 5 stars.

First off to find the nail salon was very confusing but that wasn’t my entire issue. My main issue was they will convince you to try the Dazzle dry polish if you get Groupon of the deluxe pedicure please don’t listen when they say it’s just a $10 add on. It was a whole lie and I felt for my first experience that I was being lied to and it was hard to know if they were trustworthy after that since I go to pay and then I’m told it was a $35 add on. I emailed the management and nothing was done or told sorry on that experience… why does it seem so shady. Like I just don’t understand

We stopped at Jade Bar for a cocktail. The best Old Fashion. They offer a happy hour with small plates. The view is beautiful, service impeccable, and bar lively. Valet or self-parking is available. A wonderful location for drinks or dinner - or both.

Well I seen previous reviews and not sure why anyone would give a 4 let alone 3. I would say this place has it all figured out. Customer service, housekeeping, parking, the spa, diner, bar and area was fantastic!!!! We enjoyed Elements way much what a fantastic meal. ! We also had salads at Jade along with drinks. What a great job and very pleased with the meals. We were able to enjoy the spa amenities which were very relaxing. In addition we also took in a massage. “Joanna” rubbed all the aches in my back away. I could go on and on about this place as we have decided that going forward, this is the only resort for us. Thanks again to the entire staff!