Cheval Blanc Paris

Perfection, can I give it a few more stars? If you can splurge on this hotel, you will be cared for like you've never been in any other hotel. The staff anticipates your needs and everyone from the bell staff to housekeeping knows your name and what you like. This is luxury at it's finest-just WOW. We had a problem with our room the first night so the reservations manager made an effort to locate us at breakfast to offer to change our room. This offer included packing up all our things and giving us the choice to do nothing that might be inconvenient for us to move (we preferred to pack up our own things but what an offer). There are butlers and people who discretely come out of the woodwork (literally) to be helpful. We bumped into a bellman around the corner from the hotel and he offered to carry our bags because he knew we were guests. This is beyond anything we've ever experienced at a hotel. A special shout out to every one of the concierges who worked with us pre-arrival on making arrangements for things and then during our stay as we firmed up the things we wanted to do. They have deep resources in order to make sure their guests have an amazing trip in Paris. They deliver in a big way. The hotel breakfast is a feast so large that one doesn't have to eat until dinner. Incredible croissants and baked goods, a fantastic homemade yogurt with granola and on top of all the food they bring to the table you can order hot items to go with it. Location: One never has to take any transportation, the most walkable location at Pont Neuf. There's not anything that can be improved at this hotel. All in all, it's simply incredible. Can't wait to stay here again some day.

I would like to thank Margane who works at the Dior Spa Boutique in the hotel, for her kind help. She was very pleasant and thoughtful, and she arranged the gifts in such an elegant way. Thank you from the heart, from the UAE. Merci

I stayed at Cheval Blanc Paris in 2022. Although I had visited Paris many times before, this was the most comfortable and stylish stay I have ever experienced. The staff were excellent. The design of the room, the balcony, and the view were all magnificent. Langosteria restaurant truly reflected the dedication of master chefs and professional waiters, making it a remarkable dining experience. Having the convenience of a house car made us feel even more comfortable. The next time I visit Paris, this will definitely be the place I stay again.

There are people with very strange behavior in this hotel pretending to be at the hotel and trying to get your personal details and pretending having money issue. I reported the issue to the hotel. I was very very surprised that The hotel was very cold and clearly didn’t pay attention to it. Unacceptable for this kind of hotel.

For our 10y anniversary, we booked the Jr Balcony Suite with the panoramic view of Eiffel Tower and Notre Dame >1/2 a year in advance knowing this is the most desirable 5* hotel in Paris, especially when the 3* Plenitude is there. Location was central. The service was impeccable from the moment we arrived to when we departed, including welcoming treats for our anniversary and birthday. The in-house car service was a great addition which allowed us to go to nearby attractions. The concierge was very accommodating and responsive to our needs, as well as the reception staff, checking on us whenever we return to the hotel. The gym and pool were rarely used and it felt like having your own private workout spot! The Dior Spa was wonderful and Plenitude did not disappoint. What disappointed us the most was the fundamental issues with our room 606 and the deficient sound proofing of the building. We knew this in advance from other online reviews about the noise from the furniture moving on the 7th floor rooftop bar/restaurant, but didn't realize this would happen after 1AM after the place was closed as the staff were cleaning up! Being the floor below meant we couldn't fall asleep when we could hear the furniture moving around for at least an hour until past 2AM. I hope they could sound proof the ceiling and 7th floor better because this would certainly be a deal breaker for us. We notified the reception of this issue and were provided with ear plugs the following night but clearly this was only a band-aid solution. A 2nd major issue is this annoying green blinking light at the ceiling area right by the windows at the head of our bed (see photos). I don't know what it was but when sleeping on the window side looking at this strong blinking light really made it hard to fall asleep (plus the ceiling noise)! I guess we were too tired to notice these issues the following few days of our stay, but I couldn't imagine this would happen at any 5* hotels! The 3rd issue was that there were no black-out shades so the curtains left a gap where the light could come through. The hotel's solution was at turndown service they put a black scaffold up against the window to block off the light from outside (see photo). I hope they will have a permanent solution to this because it really looked amateurish and we had to remove it to access the balcony at night. We gave this feedback to the hotel survey and the GM was responsive with a personalized response which was nice. Overall, this was a wonderful hotel with impeccable service but we were shocked by some of the fundamental flaws of the room design. Hope they will have a permanent fix to this because the guests should clearly be aware of these issues beforehand.