Four Seasons Hotel George V Paris

Quite simply the best hotel I have ever experienced. From check in to check out, absolutely amazing. I spend 100 plus nights every year in five star hotels, the George V was excellent in every way. Food, service and decor top in class. For luxury travelers, if can chose a singular property this year, make sure it is the George V.

The George Cinq is the hotel! Once #1 in the world others have replaced it but service is still key here. A great spa. And the food, to die for. But yes the cost equals the quality. While in Paris look up personal shopper and guide Sophie, what a help she was.

Beautiful hotel , the best in paris The knew was my birthday, i got a cake and balloons on my room Fresh flowers around the room Visit the pool , is magical I got a glass of champagne at the pool Staff in the spa/pool are beyond professional Very close to the shops and dining

This was a welcome return to the hotel after a few years away. Ambience The hotel is bathed in marble, light pastel tones, with a very warm and welcoming entrance. The flower decorations are well known for their ground breaking design, and at Christmas even more so. In the middle of the hotel is a courtyard which serves as an outdoor lounge and also for the individual restaurants of the hotel. This is one of the larger “Palace” hotels, but it does not necessarily feel that way. Room We were lucky enough to have an upgrade to a room with a balcony overlooking the road and also part of the courtyard. All of the rooms are light and airy, and the bathrooms maintained in immaculate condition. As with The Four Seasons, there are certain features which are consistent to the entire Group, and the only slight niggle we would comment on are the slippers, which used to be of a much higher standard. The service in the room was excellent, with a robust turndown and the usual amenities. The bed was very comfortable with a good quality sleep and very well soundproofed. Breakfast is served in the main restaurant, which is a very grand setting, with a combination of à la carte and a buffet. The buffet, however, is of an excellent standard, and the patisseries are superb. Service The service from the teams at every level of the hotel – be it reception, concierge, breakfast, or housekeeping – was superb. Even within 24 hours, they were starting to recognise the individuals, which is an impressive feat. Each of the restaurants is superb and well worth a visit. The Spa has been fully renovated and was pretty impressive before it was renovated and now is even better. Definitely worth a visit.

We booked a weekend in Paris in October to celebrate my husband's 60th birthday. The first night was booked at the Cheval Blanc, a brand-new hotel with fantastic customer service. We booked the night of Saturday 19th at the Four Seasons Hotel (FS). It was the most special night, booked in the most expensive hotel in Paris, with a rate close to 3000 euros for one night. I want to share the nightmare at the Four Seasons, in case it might be useful to other travelers. Over the years we have stayed in FS hotels in Bali, Boston, Taormina, Maldives, Budapest, Dubai, Seychelles, and more recently in Bangkok, Vietnam, with bookings for a future stay in Kuala Lumpur, Langkawi, and Mallorca. We have also been fortunate enough to be regular clients of luxury accommodations such as Aman (12), Mandarin Oriental, Belmond, Royal Mansour, SixSenses, Waldorf Astoria, LHW, etc. We know the price of these hotels, but also as clients, we know what we should expect and receive in hotels of this type. We booked the FS Paris with American Express Platinum, which entitles us to several additional benefits such as the possibility of a room upgrade, early check-in if possible, etc. In my booking, I requested a quiet room with no traffic noise. A few days before my arrival, Amex Platinum informed me that the hotel was undergoing renovation in some areas, but that it would not affect our stay as it was a Saturday. Rarely can you get worse service in so few hours. We checked in at about 16.15pm on Saturday 19 October. No need to check in early. Our first surprise was when the receptionist offered us a paid upgrade to a suite. With Amex, we are entitled to an upgrade if the hotel has availability. In the case of the FS Paris, according to their website, their room availability in superior categories was very wide on that Saturday. This upgrade is a Fine Hotels and Resorts perk that has always been given to us by the hotels without us having to 'pay for it'. When I refused, we were told that our room had already been upgraded. I don't think this was the case, because the room we were given, 601, was small, old, unrenovated and very, very noisy. It overlooked a busy avenue and it was as if we had the window open in the middle of a traffic jam, with cars honking and people shouting. We realized that it was impossible to sleep and rest in that room. My husband went to the reception to ask for a change to a quiet room where he could rest. Second surprise. With little kindness, they told us to leave our things in the room because the new room they were giving us would not be ready until after we returned from dinner (our dinner reservation with the hotel in Lafayette was for dinner at 10 pm). So at 5pm, we are told that we will not have access to our new room until 11.30 pm - midnight when we return from dinner. I find it hard to believe that the hotel does not have room service and housekeeping on call throughout the day in case something goes wrong. Or perhaps they have reduced staff to cut costs. After much insistence, we were told that the room would be ready around seven in the evening and that the new room would be one of the renovated ones. In other words, they had renovated quiet rooms and had given us one of the old and noisy ones. Unbelievable. As we couldn't rest in the room and didn't want to sit in the bar, we went for a walk. As usual in Paris, it started to rain heavily and we had to return to the hotel around 6.30 - 6.45 pm, soaking wet. The room was not ready and we were told to wait in the bar. When we got to the bar the bar manager asked us how our day and experience at the Four Seasons had been and we told him it had been terrible. We explained that it was 7 pm and we were still waiting for our room. He immediately found us a table and did everything he could to make our wait as pleasant as possible and we were treated to a truffle cake. The bar manager treated us very well, in contrast to the poor service at the hotel reception. At around 8.15 pm we were finally given our room, renovated and soundproofed. Four hours after arriving at the hotel we were given our room. A disaster for a hotel that costs 3000 euros a night and has the prestige of the Four Seasons. A small surprise was that the bed was 180 cm, a bit small for two adults, whereas in luxury hotels the beds are 200 cm. The rooms have been refurbished to retain the old style of the hotel. Breakfast the next day was wonderful and very well attended. On checking out we were given a brief apology and told that there were no outstanding charges ( the room had already been paid for by Amex and we even had an unused €100 credit at the hotel) and that they would send the bill to my email. They did not. Another surprise. A few days later we received a charge on my card from the hotel. I had to contact the hotel three times to ask for my bill and proof of the charge. The charge was about €60 fees. It was truly an appalling experience of poor customer service. An experience where at 5pm you are told, to sit and wait, we will have your room at noon. Customer service does not seem to be the main objective of the Four Seasons Paris, or at least of its Reception. The front desk is the first contact of the customer with the hotel, the first image the hotel conveys. If the reception desk is not working, the whole customer experience deteriorates enormously. If you travel to Paris, there are wonderful hotels with incredible service (Cheval Blanc, Rosewood, La Reserve, Bristol). This is not the case with the Four Seasons Paris, even though it is one of the most expensive. That is why this hotel never is listed among the best hotels in the world in Paris. An experience not to be repeated