Hotel de Crillon, A Rosewood Hotel

I rarely post reviews because I’m just too busy. But once in a while, an experience compels me. I’m fortunate to have traveled all over the world for the past 40 years and experienced some of the best luxury hotels. My experience at the Crillon deserves recognition. To a certain extent, luxury hospitality has lost its soul due to too much focus on bricks and mortar and programming. However, at its essence, hospitality is about service and experience, and that can only be delivered by people, and that’s where the team stands out at the Crillon. Of course, that has to start at the top, and at the Crillon, it starts with Mr. Vincent Billiard, the Managing Director. Mr. Billiard is omnipresent, whether in the lobby or at Jardin D’Hiver for breakfast, greeting guests and ensuring their every need is attended to. I’m reminded of the old adage that there’s only one chance to make a first impression, and on arrival, Michael, who manages the hotel’s entrance, certainly deserves mention. He remembered us from our prior visit, and not only did he greet us by name and with a big smile every time we departed or returned, but he also took the time to know where we were having dinner and arranged for transportation. Breakfast every morning was wonderful, with Amal and Joanna always greeting us with a big welcome and smile and remembering every special request. There was nothing the butler team couldn’t accommodate. Housekeeping was impeccable and always on time. And drinks at Les Ambassadeurs, with its incredible ambiance enhanced by Henry, the head bartender, who passionately describes the specialty cocktails and is eager to accommodate any request. Finally, the concierge team, headed by Pierre, is by far the best and most accommodating of any hotel I’ve stayed at. There is absolutely nothing they can’t and won’t do, and again, always with a big smile. My wife had purchased something at Hermes that was supposed to be delivered to the hotel late Saturday, and we were departing Sunday morning. As chance would have it, it did not arrive. We went down to the concierge desk. Pierre called the boutique and, of course, got transferred from person to person. After about 15 minutes, he said, " This is silly. I’ll just have to go over there myself. He calmly and assertively went to the store and, of course, came back with the package. My wife and I have been visiting Paris for almost 40 years. We’ve stayed at almost all of the five-star Palace Hotels. In fact, we stayed at the Ritz for almost 20 years. A few years ago, I told my wife I didn’t understand how we’ve been coming here for so many years and that nobody knows who we are, nobody acknowledges us, and whenever there’s a problem, we don’t feel like they’re trying hard to please us. Do they understand what hospitality is all about? Why not try another Hotel? It was almost as if somebody had whispered into Mr. Billiard’s ear my comments. We truly have found our new home in Paris and look forward to coming back for many years.

I am a luxury Travel Advisor and I curate personalized itineraries from my clients. It is extremely important to me to select the right Hotel along with various transportation, restaurants, and unique activities. I've stayed in many beautiful properties around the world, but the Hotel De Crillon-Rosewood truly leaves me speechless. There is so much attention to detail in every aspect of the property and the level of Customer Service is second to none. The staff and the property are so luxurious but at the same time so warm and inviting! I look forward to curating beautiful and memorable trips from my clients at this outstanding property! Thank you, Rosewood Paris, for memories that I will treasure for a lifetime!

Outstanding service! The best team ever! Our Paris stay felt extra special because of their surprise upgrade and extra special touch to the room with sweets and balloons. It was truly magical! I am dreaming of going back soon.

We live in Paris and we've been to the Ambassadors Bar at the Crillon dozens of times. It's beautiful and one of our favorites. And yet no one ever notices us as regular patrons. Other 5-star establishments do, know us by name, and warmly welcome us back. Frankly, it's that kind of touch that distinguishes 5-star level service. Last night we took family members for the first time and we had to stand outside for more than half and hour, even though we watched dozens of people leave and there were empty tables. When we inquired about the empty tables, we were told they were reserved. Then when we were finally seated the waiter was rude, even though our family members were beyond gracious, friendly and understanding. It was embarrassing to experience such poor treatment. We rarely see the same people working twice in this bar, and perhaps that's the problem. No staff consistency. Why don't employees want to keep working there?

We visited the hotel for lunch. We were greeted by the bell attendants who took care of our luggage. One of them escorted us to the terrace in the center of the hotel and there the hostess showed us to our table. The service was first class. Having lunch in such atmosphere was a treat.