Hotel Lutetia

My partner and I spent 4 nights for our anniversary. We arrived early to the hotel and were shocked when the room was ready for check in. Charlotte at the desk was so lovely! She gave us a tour of the hotel and then brought us to our room. My partner arranged for breakfast to be waiting for us in our room and the hotel staff added rose petals, flowers and a beautiful anniversary cake. The spa and fitness center are stunning! But, what sets this hotel apart is the level of personal service. From getting us impossible dinner reservations to ensuring our room was always tidy (they even folded our clothes!) - this was truly a 5 star experience!

.Lutetia is firmly in that category of a special hotel. It has something most luxury hotels can’t manufacture: genuine character. The renovation struck exactly the right balance — all the soul of a Parisian institution, but with modern amenities and high-tech touches that make it feel alive rather than preserved. The staff are what elevate it above the competition. Warm, attentive, and gracious without ever feeling scripted — the service here operates at a level that’s increasingly rare. Brasserie Lutetia is a destination in its own right, and the fact that locals fill the room alongside hotel guests tells you everything. This is not a tourist hotel but it’s a place that belongs to the neighborhood, and the neighborhood knows it. The gym is also genuinely impressive, one of the best I’ve encountered at any hotel in Paris.

It was my second visit . Always ideal location and great service . Team was wonderful especially the door team who were always cheerful . Special thanks to housekeeping team for doing a splendid job and their attention to details . Outstanding team work.

I am not someone who usually writes hotel reviews, it takes a truly disappointing experience to push me to do so. I have been a regular guest at Hôtel Lutetia Paris for many years. I love the building, the location, and the Left Bank charm, I even got married here, which says a lot about my attachment to this hotel. This Valentine’s weekend, I booked a two-night staycation. The room was nice with a pleasant view, despite the small size for a hotel of this standing (nearly €2k a night). Unfortunately, what truly ruined the experience was the service, or rather, the lack of it. The day before arrival, I called to ensure flowers would be delivered before check-in. I was told someone would call me back. No one did. The next morning, I spent over 15 minutes on hold trying again. Still nothing. We arrived with no flowers. I also mentioned several times, when booking and again at the front desk that I had gotten married at the hotel. I wasn’t expecting anything extravagant, just a small gesture or even a note. There was nothing. The concierge confirmed a Valentine’s dinner reservation at Atelier Joël Robuchon for 9pm. When I went back at 6pm to double-check, I was told the reservation did not exist in their system. We had to find another restaurant last minute on one of the busiest nights of the year. Couldn’t find anything and end up in local restaurant nearby. On Sunday, we planned to spend the day at the spa only to discover it was closed during Valentine’s weekend, with no prior communication whatsoever. To make matters worse, guest relations later called to say my room-service Caesar salad was “complimentary.” Frankly, offering a salad after a stay filled with service failure felt lame and almost insulting. It took the disappointment in my spouse’s eyes, and a completely ruined weekend, for me to finally write this review. The hotel itself remains beautiful. But luxury is defined by service, anticipation, and attention to detail and in this regard, Lutetia has seriously fallen short. While other luxury hotels like Cheval Blanc or George V continue to raise the bar, Lutetia appears to be going backwards.

Recently had the great fortune to stay from Feb 16-23, 2026. This was a part business and part vacation trip. I arrived around 8 am. Even though I am a Pearl member, I dont take for granted anything. I know check in isnt until much later. Violette informed me that my room was in fact ready and checked me in very efficiently (in my room). My room was also upgraded by 2 classes. very grateful to Lutetia. Room was of course magnificent by any and every measure with 3 balconies. This early check in allowed me to get started after I checked in and take advantage of every moment in Paris. Housekeeping services outstanding. Throughout my stay, guest services and housekeeping checked in daily (I wish I got everyone's names but did write down a number of those who I met- apologies for any names misspelled- Juan, Abbede, Imin, Nenon) The bellment were always very friendly and attentive and made sure I had what I needed (an umbrella for exampe when it was raining, warnings of slippery steps) thanks to Jean and Romdhane- wish I got names of everyone.) Cheyenne let me know of the car service that would collect me on the morning of Feb 23. I appreciated the Pastry teams bonbons on Feb 22. Mario brought me my breakfast that morning to save me some time. Checkout was as effecicient as Check-in (thank you Florian) I will return in June and look forward to staying again at the Lutetia