Hotel Lutetia

At first, ours was not a perfect stay. Before we even arrived, there was an issue with a reservations agent at the hotel. Hopefully this was an isolated incident with a particular hotel employee who did not take the time to understand our difficult situation after a surprise ground crew strike at Milan airports delayed our arrival by a day. However, the swift and overwhelmingly kind response by the Lutetia's upper management team, once they learned of our plight, elevated our experience to that befitting a Mandarin property. Indeed, it vaulted our opinion of the Mandarin Lutetia into that truly rarified group at the absolute top of Parisian hotels—if you have stayed in any of them, you know which ones are currently deserving of this title. In particular, we would single out the Guest Relations Manager, Victoria Clement, for assertively managing our stay experience once she learned about what had happened to us. This sort of concern and empathy are unfortunately quite rare so it really shines brightly when someone like Victoria assumes responsibility for your stay. Without revealing too many specifics, I will say that she completely took command of our experience and showed us how palatial a Mandarin Lutetia stay could be. We would also express our appreciation to Roman Griesshaber, the Director of Rooms, who also took the time to listen to our concerns and allowed Victoria to address them in the kindest fashion. We spend at lot of our time in Paris in the 6th and truly welcome this amazing property on the Left Bank. We look forward to staying at the Mandarin Oriental Lutetia again on our next visit to Paris in a few months!

It was a lovely stay and ideal location . The team was really helpful especially at the door & concierge .Kudos to everyone out there for the great service . Even guest relations team did a cute surprise setup too. I loved Paris .

We are actually still in-house and although checking out in a few hours, I felt compelled to write this review while my thoughts are still fresh in my head. Having been to Paris many times, and fortunately, having stayed in the best hotels, I am very happy to say that the Mandarin Oriental Lutetia is now my favorite, and it is not even close! The location of the hotel in the heart of the 6th district is outstanding. The area around the hotel is beautiful, and since Paris is a city where you walk a lot, the location is with 20 minutes of everything we wanted to visit. Lucky for us, the weather was also perfect, which made walking a pleasure. As far as the hotel itself is concerned, there are too many positive things to say, but for this I will say that the service is impeccable, friendly, professional and incredibly attentive. The front desk staff, the concierge, the bellmen, the servers in the restaurants, housekeeping, management and everyone at the property are obviously very well trained on how to deliver the very best in service. The rooms are magnificent, large and very comfortable, and they contain everything you need to have a perfect stay. The bathrooms are beautiful and huge, with a wonderful bathtub and a massive shower. Turn down service is also wonderful. The staff sets the bedroom up for a perfect night's sleep. Although we ate out during the days, we fully enjoyed the breakfast and the two dinners we had at night, which by the way, we asked to have delivered to the bar for more action since it was during fashion week. My wife thought it was an odd request, but there was no hesitation in the hotel's desire to make us comfortable by catering to our needs, literally and figuratively. On an unrelated note, having been to Paris many times over the last 40 years, I have definitely seen changes in the city. The media has done a job on Paris by saying that it is no longer the safe city it used to be, but we experienced no issues during our trip. Security in the hotel is obviously the best it can be, but outside of the hotel in the areas we visited, Paris was alive and comfortable, and we felt perfectly safe. Although our trip was a very quick getaway, because we now live in Europe, we will be back to the Mandarin again and again in the future. For us, there is simply no better hotel in the city, and we hope you feel the same after you visit this incredible property. Well done, Mandarin Lutetia. Well done indeed!!!!!!!!!!!!

Amazing hotel with particularly lovely staff . Definitely one of the best in Paris without the snobbery. Would love to return.

A wonderful hotel in a fabulous location, in the middle of one of Paris's most vibrant and engaging neighborhoods. Staff were above and beyond with help and responsiveness, and the food was exceptional.