InterContinental Paris Le Grand

As an ex IHG Employee I am very proud of the InterContinental brand but never more so than when I stay at this property. From the minute you arrive on the driveway guests are taken on a journey or quality of excellence and it is an absolute privilege to be able to stay here. Staff, from the housekeeping team to the Front Office Clerks, the breakfast room waitstaff to the Club Lounge personnel effortlessly deliver first class service every minute of every day. What a treat!

We always choose to stay at The Grand when visiting Paris. The property is beautiful - elegant and refined. As IHG ambassadors we are always looked after by the team there. Staff are kind, knowledgeable and professional. The hotel breakfast is fantastic with beautiful produce and the cocktail bar is excellent. The whole experience speaks to a quiet and comfortable luxury. I could not imagine staying at any other property in Paris. Thank you to everyone that makes this beautiful hotel run so smoothly!

When I arrived by taxi, not a single staff member greeted me. I was left standing at the bottom of the stairs, completely ignored. At reception, despite being an Ambassador member, the staff gave me no explanation about upgrades, welcome points, or drinks. Only after I asked again later, the receptionist admitted, “Sorry, you’re right, I made a mistake.” During my entire stay, whether at breakfast or in the executive lounge, I always had to greet the staff first. Not once did they initiate a greeting. At first, I thought it was just my imagination, but it became very clear: they were openly discriminating against East Asian guests. In other hotels, I had felt welcomed and thought France had become more inclusive. But this hotel proved me completely wrong. This experience ruined my impression of France. NorthEast Asian travelers, avoid this hotel—you will only leave disappointed.

Had a Fantastic stay. The hotel is an ultimate classic with rich history. Located next to the opera house everything was within walking distance to shopping. The room was spacious and had a view of the street and wonderful architecture of the area and period. The bar, La Verriere in the atrium, was incredible with craft cocktails and a great place to people watch. We had breakfast each day in Cafe De La Paix. The buffet was enormous, and all pastries and fruits were very fresh. The egg station was exquisite.. We also enjoyed 2 dinners in Cafe De La Paix and found the menu and selections to be exceptional with service that was very attentive. Can't wait to stay here again on our next trip to Paris.

This hotel has been my go-to in Paris for years, and every time I come back it feels like home. I bounce between the Intercontinental, Park Hyatt, and Ritz, but somehow Le Grand always stands out for me. There’s something about the green palatial interior and the kinetic energy from the streets of the nearby Opera flowing in that makes it feel alive in a way other hotels don’t. Staff 8/10 The 2 staff standouts this stay: - Vadim from the Club Lounge– who remembered me from years back, which meant a lot. - Maria at Café de la Paix – consistently kind and attentive. Felt like a warm mother and just made the overall experience personable and enjoyable. *At checkout, I also had an unpleasant moment with housekeeping who kept trying to enter and push me out despite my confirmed late checkout — I was just waiting on the bellman to collect my luggage. That interaction felt very rude and unnecessary. Location 10/10 The location is definitely unbeatable — right in the heart of Paris, more central than any of the other luxury properties. The beds are incredibly comfortable, and the service is consistently strong, especially turn down service, which keeps me coming back. My Diamond Ambassador status is always recognized ~ Maintenance 7/10 There were a couple of hiccups this time. I did have some ongoing maintenance issues with my shower and toilet that never really got resolved during the stay. Overall 8/10 This hotel is special. The mix of grandeur, charm, and its truly French palatial style — with those contrasting decorative details and staircases — is what keeps me loyal. It’s not just another luxury hotel, it always feels like home in Paris. Improvements ~ - I would consider IHG adding butler service for elite members who don't have access to the suites (the hotel was completely sold out). - Upgrades on bathroom maintenance - CS training on housekeeping - Allow IHG members downstairs breakfast again, without the extra charge.