La Reserve Paris - Hotel and Spa

Booked a "book now pay later" reservation through hotels.com, and I have screenshot proof that I could pay around 3k euros to confirm the reservation and the rest of 6k euros was to be paid on the day that I check in. I get an email from the hotel saying I have to pay the full reservation 15 days before the check in date. What's the point of advertising book now pay later if you aren't actually able to pay later. On top of that, they tell me there's an extra 500€ charge per days for what they say is pre-authorization. I understand it's their right to have these personal policies but if they advertise their hotel through hotels.com it's their duty to make all of these things transparent instead of hiding it, because now my time was wasted and I lost potential reservations at other hotels since I will definitely not be going there. I even called hotels.com about this because of how insane this was, and they confirmed that I'm correct and what they're saying is not what's advertised. Hotels.com keeps confirming to me that I can pay when I check in on property. I then cancel my hotels.com reservation, and instead book directly through their website. I get ANOTHER confirmation, that I pay directly on property, and that only orders of 69000 euros or more have to pay 50 percent predeposit. I then get a charge on my old card that I used at hotels.com and my old email saying that they couldn't get the full payment for my room and will have to cancel my reservation if I don't pay... they used my HOTELS.COM card information, which means they specifically saved my info, as if I was marked to be charged differently by the reservation manager. When I call the manager, he confirms to me that people usually pay a deposit to book and the rest at the hotel.. it even says we can pay in CASH... how else would someone pay in cash, if not at the hotel. yet the reservation manager keeps insisting that I have to pay the full amount before I arrive. He says he will speak with her, but after speaking with her, nothing changed, she could've told him anything to justify her case. Extremely professional. even if it is true that their policy requires full charge days before your reservation, why advertise otherwise EVERYWHERE online. I never even write reviews, but I just had to this time, never experienced unprofessional-ism to this degree.

The warmth, hospitality, and attention to detail Every visit reminds us why we love coming back, and we already look forward to returning again in the near future.

I booked a teatime at La Réserve Paris, a so called French Palace in the very posh 8th arrondissement. When my friend, who is Middle Eastern, and I arrived, we were warmly greeted by the valet and then by the doorman. At that point, everything looked perfectly choreographed. Then we reached the hostess in charge of reservations. She pretended to check an obviously empty reservation sheet, gave me a fake smile, and said “follow me please.” We were both in a good mood and followed her without thinking twice. She led us to an empty room, hidden away in a dark corner, where she almost threw the teatime menu onto the table before vanishing immediately. No explanation. No welcome. No service. Just dumped there. My friend looked at me, confused, and asked, “Wasn’t there supposed to be a library?” As I was about to get up and look for it myself, the room manager suddenly appeared and told us we would probably “be better off in a more lively place.” My friend answered, half joking, half relieved, “Oh, you came to rescue us.” Only then were we taken to the actual library, which was beautiful, bright, full of books, a fireplace, and other guests. Exactly where we should have been seated in the first place. I then made the mistake of giving feedback. Real feedback. About the hostess’s behavior and how blatantly discriminatory it felt. The room manager’s reaction was textbook French denial. Smug, relaxed, and completely unbothered. In France, the word “racism” is apparently not something to take seriously. It is minimized, mocked, and brushed aside as if it were an overreaction rather than a lived reality. “Of course not, madam. We would never do that. We are not like those places where these things happen. We embrace diversity. We have an international clientele. Can’t you tell? Even our waiters are Indian and Middle Eastern. We could never allow this kind of behavior here. The hostess must have made a mistake. The library is usually reserved for people with reservations.” “We do have a reservation,” I replied. “I assure you, we would never,” he repeated, before offering us a grapefruit pie as a token apology for this so called “miscommunication.” Let’s be clear. This was not a misunderstanding. This was profiling, plain and simple, followed by gaslighting once it was pointed out. I wish I could say this was an isolated incident and give the hostess the benefit of the doubt. Unfortunately, this kind of treatment happens far too often, and luxury establishments like this continue to hide behind polished smiles and empty words about diversity. If this is what “palace” service looks like, then the shine is purely decorative.

We stayed in the Eiffel Suite and it was amazing. So much space, a well equipped room with wet bar, coffee etc. The whole stay was perfection. The butler staff took extra care of us, the spa was amazing and the restaurants were delicious. We cannot wait to return. Thank you La Reserve for making our Paris dreams come true.

We’ve visited Paris dozens of times and La Reserve is our new favorite. Small, luxurious but not stuffy, with a wonderful spa, several delicious dining options, and an extremely friendly and helpful staff, the hotel has a quiet entrance across from a park yet minutes from the Champs Élysée.