Prince de Galles Hotel

4 night stay in August. Excellent customer service, including at reception, concierge, and bellhop. We don't usually use concierge at hotels but they were extremely helpful in quickly arranging tickets for us to sold out tourist attractions. Small room but comfortable bed and clean bed. Only downside was not having my Marriot nightly upgrade award honored, even though the Marriott app showed availability in higher end suites throughout our stay. However, front desk did allow us very early entry into our room and late checkout, as well as a small room type upgrade to a room with a balcony. Would definitely recommend and would love to be back.

I guess we are used to different kind of service in Paris. The location is good, the hotel offers reasonable rooms but overall service needs huge improvement. The concierge needs proper staffing, the reception needs proper staffing, the only place that has good staffing is the restaurant. The hotel as is the case with many hotels in Paris is quite old but the rooms relatively ok apart from the bathroom in the suite we stayed at where the tiles in front of the toilet have changed color (we guess from pee drops over the years!) quite disgusting view if you ask me! When we needed help from The concierge to arrange an appointment or ship things back that we didn’t want to carry and there was a lot of back and forth and we felt she was not very helpful a bit abrupt in her way! We are used to Plaza Athene service and this stay didn’t come anywhere near the level of service we are used to. We ended up eating at the Four Seasons next door!

Fabulous hotel! Will not be disappointed.

This hotel exceeded all my expectations. The staff was incredibly friendly. We were greeted with a glass of champagne and taken to our King Suite balcony room, where we had a bottle of wine and chocolates waiting for us. The room was gorgeous and bathroom as well. The beautiful furnishings both in the room and throughout the hotel are stunning. We had a fabulous dinner at Akira Back, and Le Patio was a gorgeous place to enjoy a cocktail! This hotel’s location on one of the most beautiful streets in Paris was perfect for a walk to L’arc de Triomphe and the Eiffel Tower. Very close to many beautiful shops. I will fly back to Paris simply to spend more time at this hotel, it’s that good!

As background, I am a Marriott Bonvoy Ambassador. I spend a lot of nights in hotels and spend a lot of money with Marriott. When I arrived at the property, I was told I would not be able to get into my suite until 6 pm. Not sure how they could charge me the full nightly rate of $2,500 for this suite when I was not able to access it for a meaningful portion the day. This was a huge inconvenience for me and my family. I appreciate the staff trying to make it up with small gestures, it was not enough.