Pullman Paris Centre - Bercy

When we alighted from our taxi we walked across a slabbed area to the hotel entrance.there were several slabs that were broken and should be replaced. The hotel staff without exception are all helpful , doing an excellent job. The room was acceptable with a comfortable bed and included an iron plus ironing board. Daily two water bottles were provided. We noted a drip from between the ceiling panels onto the carpet. This was reported to Reception. After over 20 hours , nothing had been done, so I personally went to reception , and reminded them . I returned to the room and within 10 minutes, two staff members arrived and sorted the problem. The wet carpet was left soaked however. The windows were double glazed but need updating. Inside the room we could hear the road traffic and the sirens of emergency vehicles. The breakfast was a disappointing, despite the fresh orange juice , there was limited choice . Previously , we have stayed at the Pullman Berlin where the breakfast has a vast range of options. I note that all plates were small, with no 12 inch “ Alan Partridge “ plates available. The rooms were serviced by several lifts, but one was out of order during our entire stay. Was this to save on maintenance?

We had a 3 night stay here and it was wonderful. All of the staff were extremely helpful and nice. The rooms were large and very clean. It was a great place for our trip to Paris. I highly recommend this hotel. They even have a ping pong table and foosball in the common area.

I booked a connected family room for 3 people for a week. The rooms are nice and have an espresso shots coffee machine. We are used to drinking American style coffee. They keep a bigger nespresso machine in the lobby for early morning travelers while everything is closed. We had booked several early morning tours at the hotel. While making multiple coffees for all of us one morning and taking to our room one by one, the manager complained I was making too many coffees!!! Not expected from a 4 star rated hotel charging us multiple thousands of dollars for the stay! Please educate the staff on customer service!

I had a truly enjoyable experience at this hotel, ideally located just a short 2-minute walk from the metro station. Its proximity to public transportation made navigating Paris seamless—within 14 to 20 minutes, I was at the Champs-Élysées via metro. I highly recommend flying into Orly Airport if possible, as the metro connection from there to the hotel is direct and extremely convenient. One of my favorite features was the nearby Bercy Village, which offers a vibrant atmosphere with a wide selection of restaurants and shops. It’s a charming, walkable area perfect for evening strolls or casual dining. The hotel offers an on-site restaurant, though pricing is on the higher end with a somewhat limited menu. Breakfast was traditionally French—different from what many may be accustomed to, but a refreshing change and worth experiencing. The location is prime, with the Seine River nearby for easy access to river tours. I highly recommend avoiding taxis when possible and taking advantage of the metro system—efficient, reliable, and cost-effective. Service was top-notch across the board. The staff were courteous, professional, and attentive—always ready to assist. A simple “Bonjour” goes a long way in enhancing the experience. Overall, this hotel felt like the perfect fit for me. It delivers on comfort, convenience, and quality. I would definitely return. Rating: A+

My stay at Pullman Bercy felt like a home away from home. The professional and friendly staff truly made my experience seamless and unforgettable. A special shout-out to Janette from guest relations, who went above and beyond to ensure my comfort. Raphael and the front desk team were always ready to assist with a smile, making every interaction pleasant. I also want to thank the supervisor for preparing a special omelette for my breakfast—it was a delightful touch! The housekeeping team was exceptional, maintaining a pristine environment throughout my stay. Overall, I left feeling rejuvenated and eager to return. Highly recommend this hotel for anyone seeking comfort and excellent service in Paris! Room 307 -May8th