Pullman Paris Centre - Bercy

Hotel was modern and very clean however as part of a going green/environment scheme housekeeping only change towels every 2 days which I personally am not a fan of. Room service was disappointing the food was nice but we waited a long time for our order to be accepted and after around 50 minutes of waiting I ended up going to reception to chase it up. Marie on the reception desk was very polite and very efficient when assisting me with this. And our meals took another 15/20 minutes after this so we waited a total of around 1 hour and 10 minutes to recieve the meals we ordered to the room. Although I hourly enjoyed my stay here on arrival I was shocked to find out that there was a €450 credit card hold. We booked through easyJet who did not advertise this so we checked the Pullman Paris website and still could not find anything mentioning this hold charge therefore we were not happy with this charge.

Next to a small village with plenty of restaurants, cafes and a metro station. Pretty convenient and quiet, but there's a bit of a distance to city center. I've stayed there with the family for 4 nights, however, the room was extremely cold at night. The heater didn't seem to function properly, so I requested many times "everyday" to have it fixed. The only response I ever got everyday was that a technician will come and look into it in 10 minutes, but never came during the whole stay. Now the whole family is coughing. This is not the level of service I had expected with the price paid for the family room!

The rooms at Pullman Bercy were very outdated, with worn and old carpets throughout. The condition of the property did not align with the expectations set by the hotel's branding and the price paid. This was a negative experience during our time in Paris, which was highly disappointing. I would avoid this hotel and be wary of this brand.

This was a beautiful hotel full of life with a great environment. We were offered a complimentary upgrade which was a very large suite which was brilliant. The amenities were great. Location amazing. Staff very friendly. Would love to return. The lobby has nice touches such as games and a Photo Booth, it really leant into a fun vibe.

We were very tired when we arrived at 11am, but we were able to check into our beautiful room. Our stay at Pullman was worth the cost. It met the standards of a 5 star hotel. My sister and I are looking forward to staying there again on our next trip!!