Pullman Paris Montparnasse

This hotel was booked as part of a group tour. Many groups use it, including, I am told, Viking River cruises. As a huge, modern, generic high-rise, it is not the type of hotel that appeals to me. The road in front is under construction, as it has been for months. I wouldn't recommend staying there until it is complete. It is noisy, unsightly, and inconvenient. The elevators are fast. You call them, and are assigned a specific one. But you must hurry to catch it. If other people delay you even a moment, you will miss it and have to call another one, or be taken to a floor other than your own. The rooms are roomy and well-equipped. The system for choosing tub, overhead shower, or hand-held shower requires pushing a button, which seems quite simple. It worked well enough to turn the water on, but I couldn't get the water to turn off, no matter what. My husband was finally able to succeed, with much difficulty. But when he took his own shower, he had the same problem. You take a huge escalator from the entrance to the main floor. The concierge desk is located at the foot of the escalator. I approached them in person to request a taxi to the airport the following day, and they were very helpful. The breakfast situation was chaotic. A wait in line to give your room number, followed by a wait to be seated. And then repeated searches over a large area to find anything at all. Three visits to the coffee machines to find one that offers what you want, since they all offer something different. Huge numbers of people rushing around everywhere. Honestly, not the way I want to start my day. I was not inclined to enjoy myself at such a huge, busy place. I was hoping to be pleasantly surprised. I was not.

Pullman Paris Montparnasse Hotel - Modern hotel close to a train station with great breakfast and well-appointed rooms. The ongoing pathway construction in front of the hotel is a distraction. The specialty restaurant Filia is excellent. Staff is very professional. Not sure what the group of hotel staff in front entrance are meant to take care of. The lobby is located on the second floor. The elevator system to the rooms is quite unique and works really well. Numerous check-in counters work well. Overall, it was a very good, clean, efficient experience.

The room was reasonably good, but that's where it ended. We didn't get our welcome drink because we didn't have the App. Everything about this hotel requires being fully literate with modernity, hardly the case for 70 year olds. The restaurant choice is abysmal. I don't go to Paris to eat hamburger. The Italian restaurant was ok, but full of noisy children playing football to their selfish parents delight and the approval it seems of the staff. Expensive for a mediocre hotel. It's also effectively in the middle of a building site. Hard to get to and no information was sent explaining anything. The only saving grace is it's next to Montparnasse station for a quick getaway. The worst feature of all is the skybar. To be avoided at all costs. A rip off disaster.

We stayed here for 2 nights at the end of our Paris trip and there was the worst customer service at a hotel that I’ve ever experienced. We dropped our bags off prior to check-in time and returned after midnight. When we returned, they did not know where our luggage was. After looking in the luggage storage and asking coworkers, the front desk agent still could not locate our bags. He then told us that we should check if the bags were in our room. Handed me room keys and we went to the elevators and didn’t know what floor to go to because the floor number does not correspond to the hotel room numbers. Our bags were not there. We then had to return to the front desk, and they still had to take time to locate the bags. At this point, it was about 1am. They finally located our bags (not sure where they were) and no apologies given. Would not stay here again.

A fairly standard city hotel close to the Metro at Montparnasse. Rooms are reasonably sized, with comfy beds, but bathrooms fall short - showers are in the bath tub, so the worst of all worlds - shower not high enough to stand under, and the tubs are far too small for comfort. Anybody less agile will struggle to get in and out, as the bath tub has very high sides. Breakfast is chaotic - I was there eight nights, and sometimes the queue for a table stretched across the full length of the reception. Once inside, a further queue to be seated, and expect further long waits, as most of the coffee machines are out of service - allow at least 45 minutes for the process On the plus side, I appreciated the mini fridge in the room, and the efficient passenger lifts I’ve no idea what my client paid for this experience, but it was probably too much