Pullman Paris Montparnasse

We stayed at this hotel for four nights from Friday 25th April as part of our honeymoon. While we were initially impressed by the hotel’s appearance and check-in experience, the stay unfortunately didn’t live up to expectations. Shortly after arriving, we tried to order room service but found the in-room phone wasn’t working. We also noticed the hairdryer kept cutting out after about 20 seconds due to overheating. We reported both issues to reception and made it clear we were hungry and needed the phone to place our order. We were assured it would be dealt with as a priority – but after waiting over an hour with no follow-up, we ended up ordering food from outside the hotel. The next day, we reminded reception that both the phone and tablet still didn’t work, and that the hairdryer hadn’t been replaced. When we returned later, the phone and tablet had been fixed, but we had to chase again about the hairdryer and also requested a fan as the room was quite warm. A replacement hairdryer was eventually brought, but no fan. Later that evening, a member of staff came to check the (already working) tablet, and we asked him for a fan – he returned 20 minutes later with one, but it had no plug, just bare wires! Not exactly safe or useful. On the third day, we took the faulty fan to reception ourselves, and they finally replaced it with a proper one – but only after asking three times and spending two hot nights without it. My final and biggest disappointment was the sky bar – the Eiffel Tower views were a key reason I booked this hotel. Sadly, there was a strict dress code and minimum spend to access the bar, something that wasn’t made clear at the time of booking. As I didn’t bring formal wear and don’t drink alcohol, we couldn’t enjoy the one thing we were most looking forward to. Paris was absolutely wonderful, and we had a lovely honeymoon – but the hotel experience was frustrating and did not reflect the high cost or advertised standard. Unfortunately, I wouldn’t stay again.

Booking no.: PFGLFBCK. Not really good experience at Pullman Monparnasse this time. First, our room had an extra door connecting to another guest room, but the connecting doors were not locked at both sides by mistake. After informing personnel who promised to lock them, doors were still unlocked, so in the night 22:30pm on 17th April, a stranger guest from another room suddenly opened the door and peeked! This really scared us! The breakfast 9-10am was simply chaos, not much food left. Breakfast team seems to be very stressed, and no time to clean tables. Hotel should have implement timeslots for dinning breakfast, if there are too many guests and team cannot handle. Overall, not good, not worth for relatively expensive price.

Great variety of food offered in dinning room. Ireka and Nicole provide great service during brunch. Rooms5.0Service5.0Location5. Conveniently located in the central part of Paris, easy to get to all the museums and also take a day trip to Disneyland Paris Visited in April

The service was great and good coffee. I am a regular traveler here. They have pastries and other drinks as well. The atmosphere is next to a restaurant and grand piano. The gym is nice, location is next a lot of restaurants. Easy train access!

Pullman Montparnasse Hotel offers an exceptional stay with its great personnel, prime location, and safe environment. The staff is friendly and attentive, making every guest feel welcome. Highly recommend for a comfortable and enjoyable experience!