Pullman Paris Montparnasse

I had a fantastic 3-night stay in March. The room was clean, comfortable, and had great views over the city. The service throughout was excellent and really made the stay feel special. A special thank you to Erica, Julie, and Julien, who went above and beyond to help me repurchase my Jellycat that went missing from the room. They also included a little friend and an extra surprise, which made me so happy—such a thoughtful touch and hugely appreciated. I would happily stay here again and highly recommend it.

Although hotel is not in the best part of Paris it is truly convenient if you need to take the train. Super easy to walk across the road. Hotel itself is typical large business like hotel however staff is excellent making stay very enjoyable. Gym was very nice and well equipped. The breakfast buffet had ample choice and truly is good value for the money. Rooms are standard but comfortable and clean. Atmosphere was quite bust with conferences and proximity to train. Quite dexpite location and we had a good nights sleep. If you need to near train do recommend this hotel

Although hotel was ok, reception took £300 deposit from my debit card. My boyfriend and I did not have a credit card so this unexpected charge really ate into our spending money. We have fought for 2 months to get this back, so much so, our bank had to step in to sort out. Nice hotel, shame about customer service. Tainted our break in Paris which was a real shame.

Hotel was lovely and the breakfast buffet selection was excellent. Hotel had a lovely easter weekend egg hunt for kids and beautiful decor.

Rooms: The rooms here were really clean, nicely laid out and modern. The view from our window was great over the city. Water bottles in the fridge, and nespresso coffee provided. The room is quite open plan, comfortable and a great place to relax after a busy day in the city. There is also room service 24/7 for food but we didn't use this so can't comment on that. Pros: The hotel itself was lovely, it was modern and stylish and everywhere was very clean. The staff were very attentive and welcoming and made sure you had everything you need. Within the hotel is an Italian restaurant, we ate there a couple of times and food was fantastic. It's cooked to order, so its super fresh and wholesome. Would definitely recommend eating there of an evening. There is a really handy grab & go stop in the lobby where you can grab breakfast, pastries, coffee & sandwiches which is great if you're heading out early into the city. - Cons: There were a couple of things that did let the hotel down. On arrival you pay 100 euro per night fee (which for us was 500 euro for 5 nights) which is taken from your account and then sent back when you leave if you haven't caused any damages etc. We had no clue that this was the case so arriving on holiday and being 500 euro out of pocket straight away could cause some stress and difficulty because for most people that's probably spending money. So if you do stay here, bare that in mind. Additionally, advertised is a Sky Bar. This is not actually owned by the hotel. It is on the rooftop and run by a different company that is not Pullman. There is a seperate member of staff for this in the Lobby. When we approached them to enquire about the SkyBar, the staff weren't particularly welcoming, seemed quite dismissive in a way. We did decide to go there one night but it's quite expensive just to go up there. You get a drink token each which makes it seem worth it but my cocktail had an ice cube in it that took up the whole glass. It was a rip off. Additionally, the service was so slow, we waited at least 25 minutes to get served and even then we had to stop one to ask to order.. this was when it wasn't very busy at all. We were really disappointed by this as we had high hopes. - Overall: We would definitely stay here again as it is convenient (being an hour walk from Eiffel or 25 minute metro). It's a nice enough area and the hotel itself is lovely. The staff were helpful and welcoming and everywhere is taken care of nicely. We did love our stay here. The only thing that would put us off is the 100 euro per night fee that isn't clearly advertised. If that doesn't put you off tho, this is definitely a good place to go.