Renaissance Paris Arc de Triomphe Hotel

It’s honestly comical that this hotel is called 5-star. This is no Ritz or St. Regis—not even close. We arrived around 5:00 pm (check-in is 3:00 pm) after a long travel day with a child and were told our room still wasn’t ready. That’s not okay. No bellman, no help with luggage. The only time anyone apologized was after I said it was unacceptable and asked to speak to a manager. Housekeeping was a mess. I had to request cleaning twice. We were out for six hours and the room still wasn’t cleaned. When it finally was, they took the dirty towels and didn’t even replace them. A real 5-star experience is about warmth and hospitality—you should feel taken care of. We didn’t. The room itself was fine for Paris, but the service was consistently poor. Definitely not a 5-star experience.

Just finished a 5 night stay at the hotel with a family of four in a connecting family room. The hotel was great and staff was courteous and helpful. Location is convenient as well. Unfortunately, at our last day, after a night out, we found a shopping bag missing from one of the rooms. We immediately reported to the staff but they refused to show us the security videos which they obviously in each corner and each floor. In the end, two days after we flew back to the US, the hotel simply emailed, apologized and said “there was no procedural lapses.” That spoiled our whole holiday and turned a very pleasant trip / stay to a not so happy one. Based on this experience, we will go ahead and file a police report to make sure there is a record of potential issues with this property. For future visitors, please make sure you lock your valuable belongings in your suitcases when you are out of the room.

From the moment we arrived the staff was friendly and courteous. The location is perfect, and walkable to many major sites in Paris. The local neighborhood has excellent restaurants and shopping as well. The hotel is beautifully decorated and our room was lovely, with a view of the Eiffel Tower. The breakfast was delicious, with fresh breads, fruits and yogurts; a hot buffet and omelet station. We will be back!

The staff was excellent and attentive! Called us by our name each morning Rooms were super clean! Definitely stay again ! .

My wife and I visited Renaissance Paris Arc de Triomphe in August 2025, our third visit to the property. We had a wonderful stay and want to compliment the staff for their truly outstanding service. We received a warm welcome at the front desk, and the staff was super helpful when we realized we had brought the wrong electrical adapter. We were also made to feel quite special by the restaurant staff at both dinner and for breakfast. The breakfast was great, but those staff “made to order” cappuccinos really got our days in Paris off on the right foot. The property and location are just outstanding, featuring first class accommodations and an easy walk to Arc de Triomphe, metro, cafes, great restaurants, our favorite chocolate shop, and of course the incomparable Av. des Champs-Elysees. You have to check it out!