Renaissance Paris Vendome Hotel

How this hotel is even a "5 star" hotel is simply deceptive and a joke. I stayed here for a work conference and even though the location is great (right next to the tuileries garden and the place vendome), there is nothing left to be desired. It seemed that the owners just cannot be bothered to maintain this hotel and it really showed. 1. main revolving doors not working and never once been fixed during our stay 2. shower stalls are perpetually clogged, needed to be unclogged and pumped daily 3. tap in handwash basin misaligned so water keeps spraying everywhere everytime you wash your hands 4. WC is also clogged, we complained and the plumbers came to fix 5. panel above WC falls off everytime you flush, never mind i just pushed it back in. 6. the lifts didnt work 2 out of 3 days. On the morning of departure i had to carry my suitcases down the emergency stairwell!! 7. the doors and walls are thin and you can hear every noise and footstep outside. TOTALLY APPALLING. AND FOR 500 EUROS A NIGHT A COMPLETE RIPOFF.

What a great hotel! Location is excellent. Quick walk to the Louvre, Notre Dame, Ste. Chappelle and Arche de Triumphe. And the staff is excellent. If you meet Eric the concierege, say hi to him for me. He gave us great tips like going early to the train station Le Gare De Leon for our nonstop train to Avignon. He said we could enjoy a beverage or snack in Le Train Bleu, a restaurant featured in Murder on the Orient Express movie. What a great tip! The restaurant is quite a surprise in the middle of the train station! You have to see the ceilings to believe it! Eric got a big kick out of our car for a Paris tour, a tiny Citroen. He went out to talk to our driver and was really smiling! As Marriott Platinum Elite guests, we enjoyed 2 free $35 breakfast buffets every morning which was good news/bad news - delicious and I hope the calories didn't count! And the bartender was a delight to watch - a true professional. All in all, an excellent stay!

At the end of a trip to Italy, my wife and I stayed at the Renaissance hotel for two nights. The room was supposed to be a deluxe king room. The price was just over $1000 per night. The first room they asked us to stay in Was probably about 150 ft.² overlooking the mechanical units of the hotel. We refused to stay there. We were brought to a different room which we also did not care for however they said it was the only other room available. We reluctantly accepted. This room at best was similar to any motel hotel room you would find off a freeway in the United States. Probably would’ve paid $150 per night in the US. I understand that rooms in Paris are way more expensive than that but to pay over $1000 for this pathetic room was ridiculous. The weather was warm and the air-conditioning didn’t work. I asked several times to have the air-conditioning evaluated. Front desk said that it was however air-conditioning never functioned during our stay. The amenities at the hotel were worthy of only a three star rating rather than the five star rating. My wife and I have stayed in Paris many times and this was by far and away the worst experience we ever had from a hotel standpoint. I am a Marriott Bonvoy member and I’ve always enjoyed staying at their hotels. For the money that we paid for this Marriott property, over $1000 per night, disappointment was the ruling feeling.

I was shocked that this is considered 5 stars. I almost never book on points but was doing a solo weekend w/o my family and decided it was a good time to take a risk. Upon check in, I received surely one of the worst rooms in the hotel - on the first floor, above a noisy restaurant/bar and with a broken air con during an extremely hot period. Fortunately, when I was unable to fall asleep at 11pm because of the thumping bass (and inability to open my window to try and cool down), they changed my room. However, the hotel had no mini bar nor room service. The sheets were scratchy and then room was otherwise tired and beat up. However, the worst part of the experience was when I was blow drying my hair after a pre-dinner shower, and housekeeping had walked in on me (and scared the heck out of me as a women traveling alone). I did not report this to the hotel as I did not want to get the housekeeper in trouble, but a basic part of training should be that if you see someone in a towel, you immediately leave the room. While the location of the hotel might be 5 stars, the lobby, rooms, etc. very much felt like a 4, realistically 3 star experience.

We paid to have a 2 bedroom room with 2 full washrooms for our family. They said the suite had “technical difficulties” ( found out the air-conditioning was leaking into the bedroom). They put us into a much smaller room one that had a pullout couch instead of a separate full bedroom. The washroom in our en suite did not have any toilet in it either they told us that they would credit us back the difference when we went to leave, they still have not credited us back that difference. They said the management wasn’t able to, but they would take care of it later. They then stop responding to any of our emails and further inquiries They said that they have a zero refund policy. We tried outlining that we’re not asking for a refund of the room we were in, but simply to be compensated for the difference between the room we paid the room we were given as it was a significant difference in price. Feels like some type of scam, not impressed and would not recommend.