Ritz Paris

I had very high expectations for the Ritz Paris, and our experience far exceeded them in every way. We visited during the Olympic Games last summer, a time that was understandably chaotic, and the hotel provided a true sanctuary of tranquility. From the moment we arrived until our departure, the service at every touchpoint was extraordinary. Every member of the staff went out of their way to make our stay not only comfortable but genuinely memorable. What stood out most was the hotel’s remarkable ability to anticipate our needs before we even voiced them. Any request we made was fulfilled promptly and with the utmost care. One of the most delightful surprises came from housekeeping, whose thoughtful nightly arrangements of our children’s stuffed animals quickly became a highlight of their day. Even in the fitness center, the attention to detail was exceptional. The attendant kindly refreshed my towel and water on several occasions during longer treadmill runs which was incredibly thoughtful. The pool is beautiful and always felt serene, never crowded. While the fitness center is more intimate in size, it too remained comfortably quiet throughout our stay. This hotel truly delivered a world-class experience. We are deeply grateful for the care and warmth of their staff and look forward to returning.

We stayed at The Ritz Paris for three nights, spending over €4,000 per night, and left extremely disappointed. The room was dated, with spider webs in the light fixture. My breakfast was wrong every morning—including being served a completely raw egg. The concierge couldn’t secure a single dining reservation we requested, and the hotel seemed to nickel and dime us for everything. They threatened to charge us for a small blueberry stain on the carpet. Worst of all, the bellman took so long with our bags that my husband had to bring them down himself. We’ve stayed at Cheval Blanc where the service is flawless. Sadly, The Ritz fell completely flat. Unless you're a celebrity, don’t expect to be treated like a valued guest. Would not return.

The staff is snotty and tried to kick my family out for being in shorts. We were guests. The Peninsula is far superior. Very disappointed and we will not return.

We had a fantastic stay at the Ritz Paris, celebrating my parents' anniversary and my mom's late birthday. My mom was so happy! The Ritz Club was incredible, and the pool was a favorite for my dad. We truly appreciated the complimentary champagne as well. The spacious family room and wonderful breakfast made our experience even better. Thank you for helping us create lovely memories this year! :)) Phatarin Suankoggruad (Pi)

10年前にパリに来た時は、リノベーション中で泊まれなくて苦い思い出が。 今回やっと、その希望が叶いました。 チェックインプロセスはスムーズ、というか、ホテル内に入ると、すぐさまスタッフが駆け寄ってくる。 ある意味「ご用のない方お断り」のメッセージである。 そうでもしないと観光客だらけになってしまうのでしょう。 他の人のレヴューでも読んだ、「お高くとまってスノビーだ」は、なんとなく理解できる。 リッツパリという名門上、親切に装っているだけ感や、温かみの無いスタッフとか。 忙しく淡々と仕事をこなしているが、カスタマーサービスとして必要以上のゲストへのサービスはしない感がある。 この意味は、良いホテルは、客の希望や要求をあらかじめ聞いたり、先回りして考えサーヴィスをオファーする事で、客が要求してから、すぐに取り掛かることとは幾分違う。 でも、ほとんどのスタッフは、やはりそれなりのトレーニングを受けていて、洗練されている。 ここの何が素晴らしかったかと言うと、ハウスキーピングです。 清掃が半端でなく完璧でした。 初日に入った時は、もちろん綺麗ですが、翌日の清掃後を見ると、その完璧さと細かさが分かります。 When I came to Paris 10 years ago, Ritz Paris was under renovation and I couldn’t stay there—a bitter memory. This time, I finally fulfilled that long-held wish. The check-in process was smooth—in fact, as soon as you step inside the hotel, a staff member immediately comes up to you. In a way, it's like a message saying, "No entry unless you have business here." Otherwise, the place would probably be overrun with tourists. I can somewhat understand the reviews from others that say it's "pretentious and snobby." Given the prestige of the Ritz Paris, it feels like the staff are merely putting on a show of kindness, and there's a certain lack of warmth. They go about their work efficiently and professionally, but there's a sense that they won't go out of their way to provide more than what's strictly necessary. In this context, what defines a 5 star or above hotel is not simply responding quickly to requests after they’re made, but anticipating the guest's needs and offering service proactively. What stood out the most to me here was the housekeeping. The cleaning was nothing short of perfection. Of course, the room was spotless when I first entered, but it was only after seeing how it was cleaned the next day that I realized just how meticulous and flawless the service was.