SO/ Paris

Well located in the 4th, on the Seine, with delightful and open views and close walks to the Notre Dame and the Left Bank. Yet, far from the maddening crowds. The hotel is unique in design and attitude, airy, bright, colorful and comfortable - different from the classic, stuffy, claustrophobic, Paris usual. Our room, on an upper floor with river views, was spacious, well appointed, quiet and a good retreat after long walks and exploring. The bar on the top floor is spectacular with great seating and wonderful views, it’s also a happening place most evening. The restaurant was good and our breakfasts were more than adequate. Along with the Brach in the 16th, this is a favorite.

I recently had the chance to visit Paris (August 2025) and stayed at the SO/ Paris hotel. It it a beautiful hotel. The staff was wonderful and I had the pleasure of being checked in by Aurelie, who was a kind as could be. After checking me in, she walked me to my room and provided me information about the hotel, my room, the restaurant, and the neighborhood. This hotel is in a great location. Very easy to get around the city because there are several metro stations located close by and the Notre Dame Cathedral was a short walk through lovely neighborhoods. I was fortunate enough to book one of the rooms with the Eiffel Tower view which was stunning, day and night. I really enjoyed my stay at SO/ Paris and the next time I'm in Paris, this will be the hotel of choice. I highly recommend it.

Well, we wanted to stay in a hotel somewhat "different", and with our booking at SO we just got that. Location: remarkably quiet, yet Notre Dame is in walking distance and Metro station around the corner. Even the famous boats on the Seine are in walking distance. Service: friendly, open, attentive whereever you needed them - perfect. Lobby: could be a bit larger for my taste; it suffers from the fact that guests walk through all the time. Nice design though - fresh colours, all new. Elevators: to understand how these work takes a while, but then its okay. Biggest drawback: as a Guest, you only have access to the floor you are staying in. You cannot visit friends on other floors as your key card only gives you access to your own floor. That´s crap. Room: corner room on Top Floor. A bit odd: you open the outside door and enter a very small hallway - straight on is another door, marked "salon" - that is closed. To the right is a guest WC (good), only then comes the door to your own bedroom. Strange concept but it gives additional protection from noise from outside the hallway. The room itself offers splendid views to Notre Dame, Eiffel Tower and Sacre Coeur. Perfect again. Not so nice is a HUGE TV that dominates the room - and the space to walk around the bed and to NOT crash that TV (mounted on a stand) is extremely limited. This is not a good solution. Overall, the room is comparibly small for this category and price. Even worse - that dominating huge TV has only very few channels; in this category of a hotel you are supposed to offer more incl pay TV such as discovery, history channel and alike. Bathroom: large, nice, functional. Perfect. Issues? Yeah - the guest in the neighboring room smoked constantly pod and the entire floor was full of the smell. Could be funny for some but its a nuisance for others. Price? At € 1000 a night in that room, although it had these splendid views, was too steep. The room was beautiful but simply far too small to demand such a steep price. Summary? Nice Hotel, nice design, fresh, friendly people - beautiful room on top floor but too small for that price.

We had high expectations for SO/ Paris, but the experience was consistently disappointing. Service was slow and unreliable from the beginning — we waited over an hour for pillows (had to call twice), and an iron we requested never arrived despite waiting 45 minutes. Breakfast was chaotic and poorly managed. We were refused a table for three despite two people not fitting at the cramped two-seaters, yet later saw other smaller groups seated at larger tables. Staff seemed untrained and dismissive — when asking for poached eggs well done, the response was “that’s complicated?” and what arrived was a single poached egg served on a muffin. Most concerning was the complete lack of understanding around allergies. My partner is coeliac and was served a gluten meal / gluten traces on the first morning, making her unwell and putting a huge strain on our trip. Despite the Guest Experience Manager promising improved service the next day, she was then served a raw poached egg on wheat bread — the exact food she is allergic to. This wasn’t just poor service; it showed a complete disregard for guest safety. The breakfast is served in the same venue as Michelin Guide–listed Bonnie, yet based on our experience, it should not hold such recognition if the staff are not well trained in allergies. At checkout, our €80 drinks bill was waived, yet our €85 Amex Fine Hotels credit was never applied correctly as that was our only spend at the hotel. On top of that, as Accor Gold members, we were not given an upgrade, even though rooms were available throughout our stay — something we have since noticed is a recurring complaint in other reviews of this hotel. The location is excellent and the rooms are modern and comfortable, but the service, food handling, and guest care fell far below what should be expected of a 5-star hotel. For a flagship property, with a minimum cost of €770 per night per room, under the Accor brand, this simply isn’t good enough, and we would not return.

We traveled to Paris as a larger group & had 3 rooms at the So Paris Hotel. It's VERY modern & has all state of the art amenities. The rooms are beautiful & the beds are very comfortable. They even offer king size beds! That is something to note for Americans traveling to Europe. The rooms are also very well appointed & clean. The staff is nice enough, but not very warm. The restaurant on the 15th floor has a spectacular view of the city. Seems like it's a hot spot at night as well! The hostess at the restaurant is cold as ice. No smile, no "welcome." Nothing. THERE IS NO POOL, despite what the signs say. So strange. They seemed to not be too concerned that they advertise a pool in the hotel, but there is no pool..... The location is very good. A short 1-mi walk to Notre Dame. We would stay here again, but advise that they take down the pool signs.