SO/ Paris

After spending a significant amount of money for New Year’s Eve, including both the dinner and access to the club upstairs, we were treated in an extremely rude and disrespectful way by the reception staff. They were openly impolite and, incredibly, we were denied access to the bathroom. On top of that, we were not even allowed to wait for our Uber, forcing us to leave without any basic assistance or respect. This arrogant and inhumane attitude completely ruined what was supposed to be a special night. I would never recommend this place and will definitely not return.

The hotel itself is nice and the staff polite. But stay clear of room 701! It’s right beside the gym and we were either kept awake by the noise or woken very early. People dropping weights etc. we did highlight this secretion. It spoilt out stay especially when it wasn’t cheap.

Words will fall short describing this gem on the Seine. We found it through AmEx Travel and it didn’t disappoint. Location? Amazing. Amenities? Fantastic. The bar and restaurant have some of the most breathtaking views. The room care was great. Housekeeping had subtle touches that varied day to day. Why is laundry expensive? Try it and see why. Blown away by this amazing hotel. We will stay again.

People there is very kind and helpful, special thanks to Jesus bellmen for taking good care of me!! Will definitely come again

Overall, we enjoyed many great things about the SO/ with only two annoying drawbacks that would make us hesitate to return or refer friends. One of the best aspects of our stay was the great location of the hotel. Basically on the Seine, a block from a metro station (Sully), short walk from Notre Dame and next to the Marais, but on a quiet street not in the middle of hordes of tourists. Second, it’s one of the tallest buildings in the area, so there are incredible views of the city (especially from the restaurant). Third, it’s a relatively new hotel (a couple of years old). But it also a very “modern and stylish” hotel design, which similar to a previous experience at the SO in Vienna can be more annoying than practical and appealing. Specifically for the SO/ Paris the two main disadvantages for our stay were in the design of the room. First, while we had a spectacular view of the city, anyone in the room also had a clear view of anyone in the bathroom (sink and shower), as instead of an actual door, the bathroom and closet doors consisted of a wooden “gate” design with absolutely no privacy. (Well maybe you could hang up a robe on the “door” to provide a modicum of privacy while showering. So you had better be very comfortable with your traveling partner. Second, while the toilet does have privacy by being in a separate compartment near the entrance, there is absolutely no sound insulation so anyone in the room can hear everything happening in the toilet. If neither of those issues would bother you, this can be a great hotel option for Paris. But it would not be my idea of luxury, more style over substance.