SO/ Paris

The hotel is beautiful, tastefully decorated inside. Location is great. We got a room with the view of the river and the Pantheon. Rooms are quite spacious, linens and towels of very good quality. The staff made our experience unforgettable. Melina at the concierge desk scored a same day reservation for us at Plenitude. She also set us up at other nice restaurants every evening. We were very happy with her pleasant demeanor and professionalism. The rooftop bar has amazing 360 degree views of the city. Staff at the bar is also very friendly. Special shout out to Hector, Arnaud, and Pietro. Lack of access to pool and the small spa were the only two disappointments during our stay. We’d definitely stay here during our next Paris trip.

The hotel is lovely. The best was the quality of the room, the bedding (linen) and the towels are extremely soft and comfortable. The room is very clean, and very quiet at all times. The hotel carries a wonderful fragrance everywhere, the ambiant perfume is a delight. I was a bit disappointed that (as I booked with Amex) I was not upgraded to a bigger and better room (supposedly the hotel was full). The room they gave me was on the 14th floor, sure, but the view was not as good as last time (facing East, with rooftop view; as opposed to last time, when it faces west with a view of the Eiffel Tower and Notre Dame, and La Seine), and the room was too small for two persons. The breakfast was ok, but the staff very rude (beautiful young women, and a diverse staff but a bit rude; the young men were the best). The lack of a nice gym and a pool was a sad surprise too. Room service is prohibitively expensive.

The hotel is very nice, rooms medium size not large, but nice; staff is outstanding, wonderful included breakfast, my favorite was the “free bikes” not because they were free but it is the only way to see Paris; we used them for 4 days and would not have but for the bikes sitting there. Great room service, Landry service etc. Again, the staff was the best, there is no service without staff. The rooftop bar was a great way to end a tired day on the streets of Paris, lovely city lovely hotel just blocks from the heartbeat of the City but outside tourist district. Try and live it!

I spent 4 nights at the S/O driven primarily by their participation in the Chase Sapphire Reserve ‘The Edit’ program, which ostensibly comes with some benefits. More on that later… This trendy hotel is billed as luxury though I’m not sure why. In the duration of my stay there I didn’t see a single employee above the age of 25, which translated to lots of chatter and phone scrolling but little in the way of real service. My room not only wasn’t available early (an alleged benefit of their participation in the aforementioned Chase program) but I had to track down a front desk representative when the actual checkin time came and went. The room upgrade, another alleged benefit, was also not available. In general the ambiance of the lobby is poor: unfriendly and unprofessional, with staff clearly preferring to chat together or scroll on their phones. The room was fine but really nothing special: sparsely furnished, an armoire instead of a proper closet and an open slatted divider (not a proper wall) which separated the sleeping area from the sink and shower (mercifully a separate WC). I can only assume that the reason for this is cost driven but it really only makes sense for the solo traveler. The bed was comfortable enough and the view of La Bastille from the 13th floor was lovely. The welcome amenity of a 1/2 bottle of champagne and a cookie was nice. The room rate included breakfast in Bonnie Restaurant which is separate from the hotel. The experience, and the food, is positively terrible. Here again, lots of 20 something’s hanging around chatting while dated disco blasts through the space. Two of 4 days I ordered eggs…two of 4 days I received cold, totally ungarnished awful food. One day I returned it and received something only slightly warmer. By the 3rd day I ordered continental breakfast sent to the room and altogether skipped breakfast on my final morning. To the management of S/O: Bonnie is doing your brand exactly zero favors. In the end, with so many incredible hotels in Paris, this is definitely not one I would return to. I’m not sure what the criteria is for 5 stars but this is definitely not it.

Booked this hotel through American Express Fine Hotels + Resorts (FHR) program and also linked reservation to my Accor diamond member account when booking which showed in Accor and captured points and credits appropriately. The check-in staff were very polite and professional and thanked me for booking through Amex FHR. They immediately confirmed we received almost all the advertised benefits including: 12PM check-in (room was ready at arrival), late check-out at 4pm, Hotel experience credit, and breakfast and Free Wi-fi. We did not receive the upgrade (booked collection King room) on arrival as we were told none was available. I saw all room types showed (i.e. Collection rooftop, iconic Skyline room, etc.) for sale the length of our stay, but inquiring to front desk I found there is there were no rooms for upgrade per their contract with Amex. We were assigned a Collection King room with view of courtyard. The room itself was fresh and well maintained. My view was mostly looking towards another building and courtyard below. I did get a nice welcome drink on arrival and in room with a welcome message which was a nice touch. The room has modern finishes and great technology I love. The only drawback from my point of view was the bathroom / shower wall and main sink area is open towards room which I was not a fan of as mainly it meant if you need to use the bathroom at night, you switch on bathroom light and it lights the entire room disturbing other person if they are resting. Service daily by housekeeping was great and they were thorough in cleaning and maintaining the room. They provided daily cleaning and turn down service. My only comment with this was they are very quick from time of coming to room and opening door within 1 - 2 second of knocking. Twice I was not even able to respond before they opened door wide to service room for turn down service. I would recommend to tweak this a bit to delay entering by a little longer. We visited Bonnie daily for Breakfast and also drinks/snacks in evening. Staff were very attentive and professional every visit. I can't say enough about how amazing they were overall as they delivered consistent service even when busy. We kept coming back mostly in part due to excellent service. The views are also simply breathtaking and significantly enhanced the experience. Overall, nice hotel and recommend checking it out as it will not dissappoint service wise and location is very conveniently for metro and buses. If you use taxi or rideshare, this is also quick as well as we never really had to wait beyond a few minutes.