Pendry Park City

Every staff person I interacted with was friendly, courteous, helpful & professional. The property was great and the room was incredible. We stayed in a 2 bedroom residence with tons of room for our family of 5 to spread out. The residence was immaculate and the in-room laundry was a huge pickup toward the end of our trip. The only thing that was peculiar is the depth of the pool… 3 ft. Beyond that there were free s’mores offered for the fire pits, cornhole and subsoccer available for kids to play in the common area. The parking situation is valet at $70/day or a public parking garage which maxes out at $25 but resets when you leave and come back. However, it is free after 3:00pm-5:00am. All in all we LOVED our stay and plan to come back.

Hotel was very new and clean, comfortable and had great service. The spa was one of the best we've been to. BUT... I got billed for four nights and stayed two. Worst of all, I asked for a 15 minute late check-out, was told no so we rushed and left right away, then got billed for that night. No idea why we were out of the valet by 11:30am and our reservation ended that day. They just decided to charge us for another night!? Not cool, if you come here check your bill carefully!

A group of 7 went to see a musician who was playing at their bar. Because the weather was unseasonably cold, 3 of us called ahead to ask if he would be playing inside or outside. We were told he's be playing inside and dressed accordingly. Instead, they insisted that he play outside (to an audience of 1 person who braved the weather, even though there were close to 50 people inside who could have enjoyed it. In speaking with both the manager of the bar and the manager of the hotel, they basically said, sorry - there policy is the musicians play outside in June. Good management should empower their employees to be able to adapt to the reality of the situation.

We were at the Pendry for a business meeting and had the most enjoyable 4 days. The hotel is stunning and so clean. The staff was super friendly and helpful! We enjoyed a fantastic lunch one day and breakfast every morning in apres pendry. It was the slow season but we thoroughly enjoyed it! Compass rental on property was awesome. Such helpful associates and the ebikes were so fun to take to town! It was a wonderful hotel and I would stay there again!

I accidentally left a bag with valuable items in the bathroom. When I called 24 hours later, the bag was no where to be found and someone would call me back… I had to call daily to finally get someone on the line. Security told me the bag wasn’t found, hopefully it shows up… and they aren’t responsible. I would expect to get my belongings back (even though it was my fault) from a nice resort. The bag was taken and no one is accountable. I’ve lost several hundred dollars and would not stay here again based on how they handled it.