The St. Regis Deer Valley

I am not sure there is any opportunity for improvement at this property. Everything, and I mean everything is on point. Location is scenic and beautiful. Rooms are big and well appointed. Grounds are well maintained and architectures. Work out facility - had everything including Pelotons. Service is quiet and understated but very good. Like I said - nothing but highest marks.

Stayed here a handful of times in the last several years. It is the sister property to the St. Regis in Aspen. Neither hotel is run very well unfortunately. The standards of customer service for the St. Regis brand have dropped drastically since Marriott acquired St. Regis back in 2016. What Marriott seems to be very good at is marketing. "An exquisite stay awaits..." they promise you in the welcome email. But when you get there, you realize quickly you've been duped by the corporate monster. And you're really just at a glorified Marriott. I will say, I love the property and facilities here. It was beautifully and thoughtfully built. Great location. The lobby is warm and inviting. Each guest room has an entry area for hanging jackets and storing boots and shoes. The bathrooms are well appointed and luxurious. The actual rooms themselves are average-sized, not big or small but so quiet. I can never hear my neighbors, which is gold. Great room service food... However, the service at this property is not up to the standards for the prices they charge and the experience they promise. I've had some warm and special interactions with the people on the room service line and in the ski valet room. I've also had some cold and dismissive interactions with managers at the front desk. There is some condescension coming from some of them that should not be the standard. I will never forget a misunderstanding I had with the front desk. They informed me upon check-in that I had a "breakfast credit" each morning in the amount of $50. I'm not much of a breakfast person but ordered something via room service anyways because I had the credit. Upon checkout, I was charged for all of the room service breakfasts. I questioned this mistake... I was THEN informed it was not usable for room service. I explained I had no idea this was the case, and had I known I would not have ordered breakfasts. The manager simply argued with me until I gave up. Over at neighboring properties if even the slightest issue comes up (it's rare), they are quick to rectify it and do the right thing by their guest. They never blame the guest or argue. It was one of the most disrespectful experiences I've ever had as a guest of a 5-star resort. Those types of things stick with you. Thanks for that memory, St. Regis. And for duping me out of $150.

We recently stayed at the St. Regis Deer Valley for two nights. The first night was perfect. We saw Lindsey Stirling at the amphitheater, had a relaxing evening in our room, and enjoyed some quality time together as a couple. During check-in, we were told we had been upgraded from a parking-lot view to a mountain view, which sounded great. We were also told there was a wedding scheduled on the patio, but no one disclosed how disruptive it would be. The live band was so loud that we couldn’t relax or have a conversation. Our only options were to blast the TV or wear earplugs, which should never be the case at a 5-star resort. When we raised the issue, the front desk supervisor, Jeff, was extremely rude and dismissive, essentially telling us there would be no refund. The only compensation offered was $200 off our food bill. We were never offered an alternate room, and the deafening noise continued from 6 PM to 11 PM. Ironically, if we had been given the original room we booked, we would have been far from the noise. At over $1,000 a night, we expected better service and proactive communication. If a wedding is going to bring club-level noise, guests should be informed during booking so they can make an informed decision. There are many excellent 5-star choices in Park City, and unfortunately, the St. Regis really let us down. On this trip, even a Fairfield Inn would have been more relaxing.

My husband planned a short stay for Mother’s Day and we really enjoyed our time here and will be back. Everyone was so nice, all the amenities were great and it was just the relaxing time I needed. One thing I would have liked to have seen is more choices that were vegan/vegetarian. My husband thought the Chicken at Rime was the best he had while my only option was eggplant that was heavily oiled and overall the flavor was a little flat. We had the Mother’s Day brunch there as well and I felt that it ended up being way over priced for my portion since 80% or more I couldn’t eat. Overall this is a gorgeous property, and it’s a great pool and spa, and very friendly staff!

The St Regis deer valley is truly a special property. Not just the Location, the views, the ski in ski out, the food, but the people and staff are truly exceptional. The butler service daily, the concierge team, the lobby and restaurant staff all were impeccable. Special shoutout to Spencer in ski valet for going above and beyond every single day for my entire family. I cant even put into words what he did to take care of every detail and went overboard to make up for one tiny mistake. He is a special employee that makes somewhere like the St Regis extra special.