Stein Eriksen Lodge Deer Valley

Nice older hotel that has been updated. Stayed in 222 on the night of 11/23/25. Great pool area for kids. Our sinks and shower had no hot water. Our standing tub had very hot water…so we showered/brushed teeth/washed faces etc in the tub. I let the front desk know the next morning and they just said “thanks for letting us know”. Was expecting her to offer some type of credit for a hotel of this cost. Did not receive one, but didn’t push anyone.

Stunning setting and excellent service! Stein proved a great location for our Board offsite. And it was the perfect time of year!

The accommodations were very clean, comfortable and cozy. The catered food and onsite restaurant food was amazing. The service was top notch. We've been to many hotels for offsite meetings and this was our best offsite yet!

Having stayed at some of the top hotels and resorts around the world; Stein does some things very well. And has some gaping deficiencies and need for self reflection. The good: The bell staff and front desk was fantastic from arrival to departure (minus an incident to be detailed below). The food and staff at breakfast were also fantastic. The spa was top notch, and the pools/hot tubs as well. The rooms: The housekeeping, bath products, and daily amenities were high end. The rooms clean and nicely appointed. The large updated bathrooms are great. Issues: The room temperature was a constant issue, as the AC unit struggled to adequately cool the room or keep it at a regular temperature. This is something a hotel of this caliber should have invested in. The patio rooms with hot tubs are lovely, however certain rooms have significant road noise with gravel trucks roaring by early in the AM. At the St. Regis and Montage, S’mores is well done. Here, they provided a nice kit.. but you had to hike a mile through the garage to two outdoor fire pits that were not lit when we got there. Didn’t have the same effect as the other hotels. **** Finally… here was the major blunder and the ensuing response that has me leaving a poor rating. The valet accidentally gave our rental car to another couple, by failing to verify ownership. This negligence resulted in our car being in unauthorized hands for two hours. When we realized the mistake.. we notified the hotel and they were quick to send a team to recover our stolen vehicle. However, this is where the hospitality ended. My follow up emails to the hotel manager Colin, were ignored. And adequate compensation (in my opinion) for such a major mistake was not given. ($280 off a 4K stay). No follow up apology either. Thats very shockingly poor management, especially for such an “esteemed” property. Its responses like that that will have me staying at a different property in the future. Even though much of our stay was enjoyable.

Our stay at the Stein Eriksen Lodge was exceptional from check-in through check out. The facilities were impressive, from the rooms to the restaurants to the fitness/pool areas.