Stein Eriksen Lodge Deer Valley

Having stayed at some of the top hotels and resorts around the world; Stein does some things very well. And has some gaping deficiencies and need for self reflection. The good: The bell staff and front desk was fantastic from arrival to departure (minus an incident to be detailed below). The food and staff at breakfast were also fantastic. The spa was top notch, and the pools/hot tubs as well. The rooms: The housekeeping, bath products, and daily amenities were high end. The rooms clean and nicely appointed. The large updated bathrooms are great. Issues: The room temperature was a constant issue, as the AC unit struggled to adequately cool the room or keep it at a regular temperature. This is something a hotel of this caliber should have invested in. The patio rooms with hot tubs are lovely, however certain rooms have significant road noise with gravel trucks roaring by early in the AM. At the St. Regis and Montage, S’mores is well done. Here, they provided a nice kit.. but you had to hike a mile through the garage to two outdoor fire pits that were not lit when we got there. Didn’t have the same effect as the other hotels. **** Finally… here was the major blunder and the ensuing response that has me leaving a poor rating. The valet accidentally gave our rental car to another couple, by failing to verify ownership. This negligence resulted in our car being in unauthorized hands for two hours. When we realized the mistake.. we notified the hotel and they were quick to send a team to recover our stolen vehicle. However, this is where the hospitality ended. My follow up emails to the hotel manager Colin, were ignored. And adequate compensation (in my opinion) for such a major mistake was not given. ($280 off a 4K stay). No follow up apology either. Thats very shockingly poor management, especially for such an “esteemed” property. Its responses like that that will have me staying at a different property in the future. Even though much of our stay was enjoyable.

Our stay at the Stein Eriksen Lodge was exceptional from check-in through check out. The facilities were impressive, from the rooms to the restaurants to the fitness/pool areas.

I recently spent a few days at Stein Eriksen Lodge and was very pleased with my stay. The friendly staff, luxurious rooms, and the beautiful grounds all contributed to me getting another stay planned.

The hotel staff was so helpful and friendly! The location was great- close to shopping and restaurants, and hiking. The shopping and restaurants at the Lodge were excellent. Such beautiful views and so many things to see and do! Would definitely return.

Loved our 4 days here! The staff was incredibly friendly and helpful. I also enjoyed all of the flowers! Color everywhere!! Great Burger at the restaurant as well. Would highly recommend Stein-Eriksen Lodge!