The Langham Huntington, Pasadena

Too many resort pass day users. Pool areas were chaotic and overcrowded, yet we paid a $70 resort fee. Absolutely not what we expected for a resort charging $700/nt for a room.

We've returned to the Langham over the years because of the extraordinary staff and overall quality of the offerings. It has become our "home away from home." The location is excellent for the various activities we conduct in Los Angeles, providing a relaxing alternative to DTLA venues. The Langham is our "go to" spot anytime we have to be in LA.

Perfect hotel and location to base ourselves for our two week trip to California. Hotel was situated in the most beautiful part of San Marino. Morning walks and cycles were a dream. The hotel oozed class and calm as soon as you walked in. The rooms were lovely, well designed, spacious and filled with nice touches. The staff were amazing, always available and ready to help with any request. Particular shout out to Victoria at the front desk for assisting us with a few changes we requested, and these made all the difference to us. Thank you so much, you were amazing and so were the rest of the team. We will return, no question about it!

This was a mixed experience. I will try to share some of the positives and discuss some areas that clearly need improvement. The positives - The resort and location are both beautiful. The grounds are immaculate, the hallways very nice, and the location is in a beautiful residential area. The room was large and comfortable for a family trip. We had ample room for luggage. Although expensive, the restaurant and bar were very nice and servers were pleasant. Some things in need of improvement - This hotel is a wedding mill on the weekends. It caters to loud weddings, guests that consume the entire public facilities, and prevent actual, paying guests from using the services of the hotel. For 2 nights in a row, there were 2 weddings each day. My windows in the room literally rattled from techno music. Drunk people stumbling through the hallways. We ended up leaving to eat because of this. Even my kids were upset. When returning at 12am, the music and party were still going on. There were dirty cups, glasses, and vomit in the public areas. The restrooms were filthy. We had to blast a sound machine just to try to drown out some of the sound. This could have been a result of where our room was located but, again, at this price-point, not acceptable. The valet is absolutely awful. Could not get my vehicle despite texting down 30 minutes in advance. With so many wedding guests coming and going, we were told there were over 700 cars to park. Guests should be informed that texting to get your vehicle does nothing. Also, not told you need the actual valet ticket to get the car. Ended up taking over an hour making us miss our reservations with family friends. Completely unacceptable. Very rude staff. Even though I texted, we never received a call from the hotel manager, never received anything to acknowledge how guests are treated was not proper. We did receive a credit, which I appreciate and certainly did not expect. This was nice but sometimes a simple call from the hotel manager would be even better than a credit. Just a nice chat. As for the weddings, two separate staff members agreed with me that you cannot stay at the hotel when there is a wedding and we should have called in advance to see if there was going to be one. I dont feel this should be a guest responsibility. Those same staff members (who I will leave unnamed as they were wonderful) also stated that management at this hotel has been there too long, does not care, and is too comfortable in their roles. This is clearly true from my experience. An overhaul is in order. In short, stay somewhere else unless attending a wedding at the hotel. I hope management gets replaced here as the hotel clearly has incredible potential as a beautiful 5* hotel.

The Royce Pool leaves something to be desired. Feels like you’re at a Hilton not a Langham hotel. Lacks sophistication, always low on towels, the poolside menu was minimal and the food was terrible.