The Langham Huntington, Pasadena

I just completed a 7 day stay at The Langham Pasadena for a conference, and this ranks among the best hotel experiences I’ve ever had. From arrival to departure, every detail exceeded my expectations. The Room & Upgrade I received a complimentary room upgrade that happened to be available that turned out to be perfect timing—the room included a sleeper sofa that converted into a comfortable bed when a friend joined me. The space was beautifully appointed and spacious. Included a mini fridge and Nespresso coffee maker. Having water in the room is a bonus too. Club Lounge - Outstanding Value The club lounge access was exceptional. The staff provided incredible service, and the food and beverages were truly gourmet quality—far exceeding typical hotel lounge offerings. What I loved most was having a quiet, professional space to work throughout the day. It became my peaceful retreat. Property & Amenities The Langham’s grounds are stunning and incredibly photogenic. I used various locations around the property for brand photos, and there are endless beautiful backdrops—quiet patios, elegant courtyards, and sophisticated seating areas throughout. Everything feels serene and uncrowded. The pools are gorgeous and maintained a peaceful atmosphere. Service Excellence Every staff member was outstanding. The valet team was lightning-fast—I could call ahead and my car would be waiting by the time I reached the entrance. Check-in and check-out were seamless, and the front desk staff were genuinely helpful with every question. Bottom Line This property delivers luxury without pretension. Perfect for business travelers who want a beautiful, functional space to work and unwind. Already excited to book this for next year’s conference—that says it all.

For several years, I’ve been staying at the Langham. A year ago, everything switched over to a so-called "Brilliant" experience. Ever since then, many of the perks that I enjoyed are no longer available. First of all, it is difficult to navigate the website to find a room. The user is forced to navigate through several screens to filter up other properties and geographical locations. They used to be amenities that were offered to frequent guests, such as room options for complementary valet, in room, welcome items, such as fruit plates or cookies, all of which have disappeared. Bottled water is no longer included in the room, disappointing for a so-called luxury hotel. I no longer feel that the cost of a room is worth the price.

I used to love the Langham, but an incident that happened a few nights ago made me question the management of the hotel. I was patiently waiting in line to check in, but an alleged “executive” staff member named EDWARD HOBSON ruined my experience….. he apparently had an issue with his room, but ran to the front desk as if he was on fire…. (He should get fired) then he cut me in line, and aggressively told a porter that the receptionist needs to “hurry up” as she helped a guest before him. Like what kind of “executive” is that? Maybe he’s an executive in Lala land! I can’t believe his hostility towards other employees of his same company! It truly makes me question the Langham’s motives. If the executives treat employees worse than guests do, then who is in charge? I hope EDWARD HOBSON changes his attitude, and gets a different job since he obviously isn’t suited for hospitality (since he lacks very much of it)! The man has no class, and the hotel obviously didn’t know how to handle his behavior. This situation wasn’t luxurious, and it made me uncomfortable in a “five-star” hotel.

The sink in the room didn't drain. The staff was notified in the morning, and someone was sent to fix it. When my parents returned from dinner the following evening, it still did not drain, was taped off. There was no warning before they got to their room or anything. After complaining they were moved to a much smaller room, below the class that we booked.

We had the pleasure of staying at The Langham under less than ideal circumstances. Our apartment had flooded, and we needed a place to stay while it was under repair. I arrived flustered and overwhelmed with our baby, and from the moment we checked in, Laura at the front desk completely changed the tone of our experience. She was warm, attentive, and truly went above and beyond to make us feel cared for. Every time she was on shift, she made it a point to check in on us and ask how our stay was going, always with a smile and sincere kindness. She even made my husband’s birthday extra special, which was such a thoughtful surprise during an otherwise stressful time. In addition to Laura’s incredible service, the housekeeping staff was also wonderful, attentive, thorough, and always so kind. Every staff member we encountered made us feel welcome, and they were all so sweet with our baby. Even the other hotel guests were lovely and friendly, which added to the warm, peaceful environment. It was truly such a positive experience during a difficult time. The Langham is more than just a beautiful hotel, it’s a place where people care. We’re so grateful and can’t wait to come back again. Thank you for everything!