The Langham Huntington, Pasadena

I care here with my boyfriend for Valentine’s Day weekend. My firm has a corporate rate for this stay, so I really thought I was getting a steal for what was supposed to be an amazing stay. Upon checking in, they said our room wasn’t ready, but rest assured, we could stay on premise while they prepare it. They also said they would give me a call or text when it was done. It was a busy weekend for them, I’m sure so I waited one hour. After an hour and a half, I decided to call the front desk. I was told my request would be a rush and I should get assigned a room shortly. It took TWO HOURS for them to get a room for us. I called and the line hung up so I ended up going to the front desk myself and advocating for a room (mind you, rates for the weekend I stayed at were up to $950 +). Would you pay $900/ night for this? The front desk supervisor said she’d wave my guest amenity fee, which was nice, but looking back at my work’s corporate benefit, it’s already waived! We were having issues with the chrome cast and the engineer couldn’t figure it out. Because of that, they waived our valet fee. That was nice, but should’ve never happened in the first place. Someone also ate at the Tap Room (one of the on site dining restaurants) and charged it to my room. Don’t you have people checking to verify? I wasn’t even on premise during that time. It was adjusted, but at this point, I had no faith in the hotel righting their wrongs. Upon leaving, we asked for slippers. We just wanted the damn slippers, we thought it was a reasonable request for our terrible stay. Apparently, just like at checking in, we were forgotten about. After 15 minutes we left. This was a less than impressive stay. Three stars because that’s how this hotel functions, like a three star stay.

Don't book this hotel unless you want to pay a gigantic price ($700+/night) even if you cancel more than 72 hours ahead of checkin AND even if you have cancellation insurance. You can’t even speak directly to the hotel and end up in India or somewhere trying to explain that you want a refund for a future stay. Ridiculous!

Everything from the valet to the concierge, the servers at the restaurant, and the housekeeping was above average! Our cozy breakfast by the pool was delicious! Our room was nice and cozy. The bed was comfortable. We totally enjoyed the entire stay!

Such a gorgeous historic hotel. I don’t know if my room was the only one not updated, but it was bad. Carpet was a trip hazard. Room was 80 degrees. My room wasn’t ready. Worst $1300 I’ve ever spent.

You've got to see the Langham to believe it. Beautiful and regal. And huge but with an incredibly helpful staff to help you navigate until you get a lay of the land. But it was fun getting lost and seeing all the art. And certainly got my Fitbit steps in!