The Langham Huntington, Pasadena

I have stayed in fine hotels all over the world. It's hard for me to convey how terrible this hotel is. The staff is completely incompetent and dismissive. I was robbed here and they didn't know what to do about it. It was due to the hotel's overall negligence. Even though the location of the hotel may be convenient for guests, it is not safe to stay here. Worth the drive to stay somewhere else that has proper security and a staff that will honor and protect their guests.

The Hotel exceeded expectations. Great and friendly staff. Room was spacious and nice. Our only regret was not spending more time at the hotel and taking more advantage of what they had on site.

I am writing to formally share feedback regarding our recent stay, which unfortunately did not meet expectations for a hotel positioned and priced at this level. While we regularly stay at high end hotels internationally, this experience felt noticeably below the standard we would reasonably expect for the rate paid. The overall value was particularly disappointing. Parking at $50 per night in a residential area felt excessive, and the $60 resort fee was surprising given the limited quality and scope of the amenities provided. Food and beverage offerings were average at best while priced at a premium level. Service throughout the stay was polite but largely unremarkable, which again did not align with the brand promise or price point. The hotel decor felt dated and did not reflect a luxury experience. Access to the spa was especially disappointing. The long walk through a dim corridor and across a parking area detracted significantly from what should have been a relaxing and premium experience. We chose your property expecting a refined stay consistent with other hotels in this category. Instead, we left feeling underwhelmed and that the overall experience did not justify the total cost.

My two sons are college athletes in Southern California and I try to go to most of their games. My go-to hotel is the Langham Huntington Pasadena. I have stayed there over 20 times in the last three years. Lucky me. The superior treatment starts when I make reservations with the Reservations Supervisor who is so responsive and always books me the perfect room. When I check in the front desk team greets me by name and welcomes me with the biggest smiles. The rooms have been remodeled and are beautiful. They are clean, light, airy and roomy. The beds and linens are so comfortable. The hotel grounds and amenities are beautiful and top notch. I often walk around the resort and take in the perfectly manicured gardens. My sons and I have also enjoyed playing the games (ping pong, corn hole, etc.) on the manicured lawns. We have also enjoyed hanging out at the TWO stunning pools that offer lounge chairs in the shade or the sun…with complimentary towels and great pool service. I always end my day at the hotel bar where the bartenders know my drink and pour it for me before I even sit down. I am treated like family at the Langham Huntington Pasadena and it is the only hotel I stay in when visiting So Cal.

Room HVAC not working, room 66...took long time to get moved....new room had terrible, soft lumpy bed.