The Langham Huntington, Pasadena

I really wanted to like this hotel. It is a cool old-school hotel which I love, and the staff were uniformly excellent, warm and welcoming. They are dog friendly which is a big plus but unfortunately there were some severe shortcomings. A few minor ones were that it hosts many wedding, conferences and so on, so public spaces often closed when we were there, valet parking clogged up and so on. Also the gym, while OK was always packed. More major was the room price and quality. I booked a deluxe patio room which was a few levels up from base, and crazy expensive. For 3 nights $1000, $1500 and then $500 plus of course all the LA hotel taxes, valet at $40, a $40 resort fee and so on. It would have been OK if the room was anything like the photos on the website but we were in a semi-basement looking out onto a berm, we weren't even allowed to go out onto the patio due to it being worked on. The room itself was small, there was a tiny couch at the end of the bed but no easy chair or desk. Light in closet broken, ice machine in hall not working. All in all pretty sad. They said the whole wing recently renovated but already the carpets in the hall were dirty and stained. Would avoid.

We take road trips between Phoenix and Northern CA a few times a year. The Langham Pasadena is one of the stops we look forward to experiencing. 10 years since we discovered this travel oasis. The service is always outstanding!

First time trying this hotel. Enjoyed it with the family. The grounds and the room are beautify in a relaxed way.

I booked a stay at The Langham for Mother’s Day weekend to treat my sister and nieces to what was supposed to be a beautiful, relaxing getaway. Instead, it turned into a frustrating and disheartening experience that I deeply regret. From the beginning, things were off. Our original room was dingy and had a strong musty smell. I requested a change, and while we were moved to a more updated room, that’s about the only positive note. The hotel was clearly overwhelmed by the number of guests attending the Mother’s Day events, and it felt like actual overnight guests were completely overlooked. At the pool, service was a disaster. With 104-degree weather, they ran out of water and no one refilled the dispensers or even checked on them. Dirty plates sat out attracting flies, and getting a server’s attention was next to impossible—unless you were prepared to be met with attitude. I had to leave my kids just to walk up to the bar for drinks because the staff simply wouldn’t help. One bartender in particular, Ubert (I believe that was his name), was incredibly rude when I asked for a drink. After I walked away, I even overheard him making comments about me—completely unprofessional and humiliating. The only person who showed any care at all was Diego at the pool, who at least brought our food. Unfortunately, the bad service didn’t end at the pool. When it came time to leave, the valet lost my car keys. Not a single staff member handled this properly or even knew what was going on. When I eventually spoke to a manager, he offered to comp our drinks and desserts. For the record, we only had sparkling water and lemonades for the kids—and we didn’t even order desserts. It felt like a dismissive gesture to a very serious failure in hospitality. This trip was meant to be a special day for my sister. Instead, it was a stressful, upsetting ordeal that left me incredibly disappointed. The Langham was severely overbooked, understaffed, and totally unprepared. I wouldn’t recommend staying here, especially during a holiday weekend. Save yourself the headache and go elsewhere.

This iconic property is a destination in itself. The grounds and gardens are stunning! The hotel and the overall vibe makes me feel like I’m transported to historical England times - which works in my favor as an anglophile. Afternoon tea was a nice activity I would recommend to anyone wanting to experience it. The gardens are a nice “zen” location for one to take a turn about the hotel… Both pools are beautiful… And the service from the staff is unparalleled. Five stars to the Langham Pasadena!