Villa Toscana

Disappointing stay in Best Western Arroyo Robles. The hotel is quite nice, airy, well located with nice views of the mountains if you pay for them, plus a small outdoor pool. However, for the price we expected a premium experience and it certainly didn't deliver that. The decor was generally faded and breakfast pretty revolting, served on styrofoam plates with plastic cutlery in what my wife described as "the most depressing room in America". The staff were OK but unhelpful on a few points and we generally got the sense that they knew their custom tends to be once off and their aim was to get us through and get our money with the least effort and resources wasted on their part. If you get this hotel for $150 then sure, its worth it, if you pay more than twice that you're wasting cash on a well appointed travel motel.

I’ve waited long enough for a response from Rita and management. My nightmare stay started with waking up after the first night to almost 20 bites on my leg and a cluster on my hand. Contrary to what management said, I know they aren’t mosquitoes because I’m allergic and would swell up with bullous blisters if they were. They also don’t bite in clusters. They moved us to a new room but my husband left the family’s swimsuits in the first room and nobody told us for the remaining two nights and three days that our stuff was still in the first room. When we got back home and the kids had no swimsuit for their swimming lesson, I called the hotel. I received many promises of someone getting back to me, but zero apology and no explanation. I would’ve sent you a shipping label to just mail our stuff back. Instead, you act like there is no internal control and that you can’t get an answer from housekeeping. That’s BS. And I’ve worked with corporate internal controls. Stay here if you want to get feasted on by bugs and have your stuff taken by hotel staff.

Good location right in middle of town, great red rock views, hotel has Mediterranean vibe pools are nice, rooms are small and dated, breakfast was okay coffee was terrible

Great location and view from the Balcony. That is, until..... a massive wave of sewer gas drifted up. Mentioned it to the manager and got the impression that it was not uncommon. Rooms were tired as well. For what we paid, I wish we would have stayed elsewhere.

Our flight was in Phoenix was delayed by two hours so had an extended noon checkout, (Asked for 1pm but they wanted $50.00) set up at the front desk the day before, 15 min after 11am front desk called asking why we hadn't left yet, then realized we had the late checkout, not 5 minutes later the Housekeeping supervisor knocked on the door once, as I went to open door he tried to barge in as my wife was getting out of the shower, (thankfully we had the extra lock on) when he was told we had a noon checkout, proceeds to say "Oh", never apologized and looked annoyed, as I was bringing bags to car I saw him and told him how inappropriate that incident was and he looks at me and said he was just doing his job, and once again never apologized, considering how the property and rooms are showing their age and how they nickel and dime everything, 25.00 a day for parking and very spotty internet, We will never be back and will be thinking twice about using Best Western properties in the future...