Unique Luxury Patagonia

Lobby is fine but the rest of this place is tired and needs a big facelift on the 2nd floor where the rooms and dining is located. Rooms are small, not particularly clean, and the bed is mediocre. Breakfast is not great nor are the folks serving it. Location not ideal as it’s outside of town and uphill past some not so great looking stuff. Would recommend staying closer to town. Also no AC and while this is a place that doesn’t really need it, we were there when it was hot. Also, they advertise a gym which is anything but with very old and non functioning equipment and does not open until 10am, which makes no sense when most guests are leaving on daily excursions and may want to exercise first.

Bland hotel, no air conditioning, limited breakfast, swimming pool too hot and a 15 minute walk into town along an unmade road then a poorly maintained pavement. Very noisy locals who sang until 3am then the dogs started barking. Avoid if you want a good night’s sleep. However the staff on reception were excellent.

No frills hotel. Not worth the money. Good location but very basic. For what we paid for this hotel, it’s not worth it. All machines in the gym are antiquated and not working. No tissues in room. We had a junior suite that was supposed to have a river and Mountain View. You could see the mountains but only a peek of the lake. Too low for a view. If we paid less for the room, it would have been ok. But not worth the money. Would not recommend this hotel at all

On the plus side the hotel is well located for a reasonable walk to and from town for dining or shopping. This is important since Uber is not available and walking is a nice alternative to arranging taxis. On the down side the rooms can be very warm in the summer. Ours had an air conditioner and although it had a water leak, we were happy to have the unit available since our room would otherwise be miserably hot. We think our room was extra hot, as were others in our entire hallway according to neighbors. due to proximity to the spa. Neither of the other two rooms for our group had air conditioners but the front desk was able to provide fans upon request. A big shout out to Walter for helping. We wish we knew about fans on the first night since it was very hot for the rest of the family. The property did have some water supply issues, beyond their control, that were tied to city municipal system repairs. The hotel did their best to maintain consistent water supply, via their back-up systems, through most of our stay. Lastly, the breakfast buffet was underwhelming. Diners may wish to be very cautious with fresh milk that may sit out for a long period and not be chilled, or other perishable food items at the buffet, that could cause problems due to long open exposure to warm dining room conditions for long time spans .

Nice hotel, very well located. Breakfast and staff all good. The swimming pool is very good also, warm, clean and good size. We did not use the spa services but looked nice. The only thing I think should be better is the gym - not many equipments - and the time it opens.. the gym opens with the spa at 10 am I think.. it could open earlier as a lot of people like to work out early in the morning and leave spa services as it is.