The Inn at Spanish Bay

My dad and I stayed here for 2 nights as part of his 75th birthday present with golf at Pebble and Spyglass. Definitely the most expensive place I've ever stayed but I knew that going in. The rooms were nice - beds were very comfortable, and the fireplace was a nice touch. There were a couple things not working in the room - the TV remote and one of the bed's reading lights. Service was generally pretty quick when we brought these up. The Food and Wine Festival was just wrapping up so there was a lot of activity around. Dinner at Peppoli's was good but very loud. Breakfast at Roy's was decent - and we were one of the only people in there. The bagpiper is a highlight. It wasn't the nicest place I've ever stayed, but I could see why it qualifies as a luxury hotel. One note: we were interested in the free Lexus 2 hour test drive, but didn't realize that you had to book it for certain time windows, which didn't match up with our schedule, so we skipped it.

Stayed for 3 nights at this historic hotel in the pebble Beach area. They were going to tear down the hotel and golf course two days after we departed for an 15 month reno. Surprising because the place was pretty darn nice. Although we had booked a garden view room they somehow upgraded us to ocean view. It’s a beautiful, large hotel with great dining and other facilities. They shuttle you to all the golf courses and to The Lodge so very convenient. Really enjoyed our stay there.

I was told when I got to the spa that the pool and outside were not available. I used the indoor facility while waiting for my massage. After my massage, the shuttle had just left. Liza (tall girl) at the front desk of the spa, said to wait inside since the shuttle driver comes inside. A couple of people came in and Liza saw me sitting there and didn’t tell me the driver had left. When I saw the time I asked and she said “oops he just left, you have to wait another 30 minutes for the next one”. No apologies or professionalism. I called the inn at Spanish bay where I was staying and I was left on hold on the phone for 7 minutes only to be told that I had to wait. No customer service for such an expensive and frankly over-rated hotel. Will not be staying here again. It’s sad since it’s a beautiful place but a lot of the staff are not professional…the valet are the ones that seems to be nicer and professional.

Terrific hotel, beautiful entrance and lobby and you can’t beat sitting outside when the bagpiper comes by! For this price, you expect perfection and on occasion the service can slip, but being this popular comes with some busy times and it’s understandable. The rooms are clean, with a beautiful fireplace and the views of the ocean and course are unbeatable. Being a PB resort comes with shuttle service, and great concierge who can design exquisite vacations. A great place!

Front desk and concierge service were outstanding. All other service members were excellent as well..distances were challenging as well as understanding where everything was located.