The Inn at Spanish Bay

I was told when I got to the spa that the pool and outside were not available. I used the indoor facility while waiting for my massage. After my massage, the shuttle had just left. Liza (tall girl) at the front desk of the spa, said to wait inside since the shuttle driver comes inside. A couple of people came in and Liza saw me sitting there and didn’t tell me the driver had left. When I saw the time I asked and she said “oops he just left, you have to wait another 30 minutes for the next one”. No apologies or professionalism. I called the inn at Spanish bay where I was staying and I was left on hold on the phone for 7 minutes only to be told that I had to wait. No customer service for such an expensive and frankly over-rated hotel. Will not be staying here again. It’s sad since it’s a beautiful place but a lot of the staff are not professional…the valet are the ones that seems to be nicer and professional.

Terrific hotel, beautiful entrance and lobby and you can’t beat sitting outside when the bagpiper comes by! For this price, you expect perfection and on occasion the service can slip, but being this popular comes with some busy times and it’s understandable. The rooms are clean, with a beautiful fireplace and the views of the ocean and course are unbeatable. Being a PB resort comes with shuttle service, and great concierge who can design exquisite vacations. A great place!

Front desk and concierge service were outstanding. All other service members were excellent as well..distances were challenging as well as understanding where everything was located.

The Inn at Spanish Bay exceeded all of my expectations. It is very clean, with exceptional food and even better views. The staff was very kind to my children, and they made our stay very enjoyable.

All was good until it came down to valet. The guy treated me as if I was trying to steal a car or atleast that’s how I felt. I walked up to the man saying “hey I’d like to pick up my car” where he replied “you wanna pick up a car… your car?” With a pause inbetween. Yes ofcourse my car like who else’s. So I responded with “yes my car” and with a very clear attitude response he responded with “ give me your ticket” where you could of simply asked… if you truly hate your job just quit. You’re working there for a reason so please do your job right.