Portofino Island Resort & Spa

Total joke of a resort. Horrid check-in experience - sent to the wrong room with 8 people and all their luggage and told with an attitude that we needed to come to the front desk instead of just telling us they sent us to the wrong room, wrong floor. Room is old and poorly maintained, it’s actually a running joke now to see what else doesn’t work. On-site restaurant has some of the worst service I’ve seen in years. Location is beautiful, too bad it’s so ruined by the distractingly bad economy-extended stay experience. Won’t be back.

Our condo was very outdated. The room smelled like complete smoke. We complained to the staff but due to limited availability there were no other rooms The refrigerator didn’t get cold and leaked. There was a non working smoke detector. I am very disappointed with my stay at Portofino again.

I was charged $1450.00 to cancel my reservation. The final price contained $1200 in addition to tax and room fees. I immediately canceled but was only offered a partial refund, only 50% of the transaction. I cancelled the room within 3 minutes of making the reservation. Prices are misleading. I lost significant money for never staying at the resort. Shameful.

This place is a paradise. You don't even have to leave the property to enjoy a full vacation, although we did explore Pensacola and take advantage of lots of activities off the grounds. The spa experience was awesome. My wife and I had a very relaxing couples massage. We took advantage of the extreme package offering access to all of the activities and did it all! The Jet Skis were a lot of fun, the kid enjoyed the water park and the beach was beautiful. White sands and clear water. This is one of the best vacations we have ever had and would definitely recommend.

The unit we stayed in at the resort was wonderful - clean and had beautiful views. The resort itself was not worth the price. The staff was rude and unhelpful, the grounds are not well-kept (especially the pool areas), and the restaurants are mediocre at best. The resort will also nickel & dime you. We paid for the most expensive "adventure package" for the week - and they still charge additionally for small things like using a tennis racquet on the tennis courts - not great for customer service. Would not return for another trip.