Crown Towers Perth

Large spacious and very comfortable rooms. Hotel runs very efficiently with friendly & very helpful reception & concierge teams. Unusual in a large hotel like this. Team appear happy & engaged which is refreshing. It all makes such a difference when on holiday & wanting to relax. Well done!

High end hotel. Not always a feeling of personal touch but would not disappoint anyone looking for absolute luxury. Pool area is broad and offers many options including private areas overlooking the city and swan river.

I booked two nights in mid-June 2025 expecting five-star luxury; I walked out feeling completely fleeced. Freezing “resort” pool: Not a single warm or heated option. In winter it’s an ice bath, so the headline amenity is unusable. Tech stuck in 2010: No streaming apps on the TVs; the only choice is $20 pay-per-view for a whopping ten movies. The remote only works if you’re practically touching the screen. Dirty rooms: Shower tiles were stained, carpets smelled like wet dog, and everything felt overdue for a deep clean. Broken “smart” controls: The in-room iPad crashes constantly; the electric blinds start and stop at random, usually at 3 a.m. Gouged at every turn: $39 for a club sandwich, $37 for a basic burger—and an extra $7 “delivery fee” just to bring it from the hotel kitchen to … the hotel room. That’s there room service. Crazy. You have to pay 55 dollars for breakfast each person and the breakfast is the most basic average crap you’ll eat. Overall value: $600-plus per night for a place that can’t manage basic cleanliness, working remotes, heated pool or decently priced room service or food. A 7 dollar delivery fee is laughable. There is literally nothing redeeming I can say. Crown Towers Perth trades on its brand while cutting every corner that matters. Spend your money elsewhere—you’ll thank yourself later.

Spent 3 nights. Excellent room with views of the Swan river and city. Plenty of restaurants in the wider complex but suggest booking well ahead (especially for Nobu). I would have given 5 stars except the bar closes at 10pm .. which is very poor for such a large hotel. Alternative is to head over to the zoo like atmosphere of the Casino .. but only McDonalds is open late.

I usually do not like to comment, easy going but not this hotel, I paid good money for two nights in a Premier Suite and to me room was not even ready when we step in, the shower gel, shampoo and conditioner could not be opened and be used, we informed Front Office who assured me they will get Housekeeping to change... guess...they failed to do...we ask for two extra pillows... guess.... failed to do so. 2nd day my wife informed Housekeeping staff on the corridorwhile we went down for breakfast, same issue..no one cared. The duty manager was involved and the service recovery was mediocre. The room carpet was fluffy and you can trip if not careful, windows are dirty, I read all the one, two, three star reviews and most of them are service and facilities not working. I winder if the general manager thinks he can charge a premium room rate because of high lobby and big chandeliers. He is wrong and off. Sadly Perth do not have very good outstanding hotels unlike the rest of Australia. They are lucky but time will catch up with Crown.