Pan Pacific Perth

I recently stayed here for a business trip and had a fantastic experience from start to finish. The staff were incredibly helpful and attentive, always going above and beyond to make the stay comfortable. The location is perfect, conveniently situated and ideal for both work and getting around easily. The room size was excellent for a business stay, with plenty of space to work and relax. A special mention to Rohan, the Guest Experience Manager, who was outstanding. He quickly stepped in to ensure the sauna was working properly, which was greatly appreciated and really enhanced the overall experience. I would definitely stay here again when returning to Perth and highly recommend it to others.

The hotel is in a great location.The rating is 5 star ,to us it seemed more like a four star .That doesn't mean it wasn't a good stay.We enjoyed our stay.I would recommend this hotel .

Grant at the Hotel is super helpful. We spent a happy and warm Easter holiday in Pan Pacific Hotel in Perth. We did heart-feel the staff team are excellence trained and the management is excellence.

This is a quality hotel in every way. The lobby is spacious and bright leading to restaurants and bars. The reception staff are very welcoming and helpful. Many hotels in Australia seem to lack adequate numbers of lifts, not this one. There are four lifts which are fast and efficient and there is very little time wasted waiting for a lift. The rooms are very well appointed with good wardrobe space. Water is supplied in special bottles which can be refilled in the lobby which is a nice touch. The bed is large and comfortable although you may have to ask for a softer pillow. The walk in shower is excellent. There is a safe in each room and the WiFi is very good. Everything is kept spotlessly clean by the hard working housekeeping team which includes a robot vacuum cleaner patrolling the corridors. The walls of the rooms are a little thin and noisy neighbours can be an issue but the reception staff are very understanding and will find you a new room on request. They will also do all they can to offer, at a cost, extensions to your stay in your room if catching a later flight. A whole restaurant, Monty’s, is given over to providing breakfast. It is an excellent experience as the staff are very friendly and there is a wide range of cold and hot dishes on offer. A good way to start the day. The buses running into the city and on to the botanic gardens stop just outside the hotel but most sights are in walking distance, indeed the Perth Mint is just round the corner. All in all, a perfect base for visiting this attractive and stylish city.

Our very first visit to Perth. We decided to book a smart hotel for our first night after travelling around NZ for a few weeks. We arrived at the hotel around 9 ish at night following a flight delay so very tired. Check in at reception was uncomplicated and the room was as expected for a smart chain hotel. However there was no information in the room regarding hotel facilities, wifi or eating options etc. we thought it might be on the TV system but the screen told us we hadn’t yet booked into the room so couldn’t access the TV! We called to the concierge and a lady gave information on how to get wifi but this didn’t work. A short while later we received a phone call giving the correct information (so they clearly knew we’d been misinformed) we explained our inability to access the TV and were told it would be working in a few minutes however it never was working so we had no idea what this hotel had to offer! We set the alarm to rise early and depart to find breakfast in town and pick up our hire car ahead of schedule . The lady on reception next morning was very nice and apologetic which was good but didn’t really help our experience from the previous evening. The valet gentleman who assisted when we were loading our cases into the car was wonderful. I don’t know how it came about but we discovered he is of Ethiopian origin and I spent 13 years running a NGO healthcare project in Ethiopia so we were able to share the joy of lovely Ethiopia and its culture! However in general a disappointing stay for what should have been a positive experience from a market leader of the hotel chain business.