The Gleneagles Hotel

Colon and Richard were outstanding truly professional and a pleasure to interact. Wonderful and real honest and attentive will definitely be back

What has happened tothe previously good outside dining?? This year it was dreadful. The Chicken Coop. What a shame. The only food options were deep fried chicken, prawns or mushrooms!! We saw no one eating! Also we were surrounded by wasps. When we asked we were told that it was bad luck!! Have they not heard of pest control?? Hopefully next year will be better!

Absolute luxury stay here could not be anymore accommodating , so much to see & do from shopping to spa & relaxing treatments , perfect for the golfers and ladies can relax in 5 star luxury so many bars & restaurants to choose from & beautiful grounds to walk around.

Rundown rooms that are meant to be newly refurbished ⸻ My Experience at Gleneagles Hotel, Scotland I booked Gleneagles for myself and my son, wanting us both to have beautiful rooms. On their website, I found rooms advertised as “newly refurbished”, costing £1,300 per night. That reassured me, because older hotels can sometimes have tired, rundown rooms. I booked through Amex Centurion, which confirmed everything and usually secures an upgrade if available. I checked online and saw higher-category rooms available, yet no upgrade was offered. When we arrived, our rooms were not ready at 12 noon, despite Amex’s guaranteed 12pm check-in. The hotel told us they would text when the rooms were ready. At 1:35pm, they said they were still working on them. We didn’t actually pick up our keys until 9:45pm, after dinner at the Dormie golf restaurant (where the Indian food was very good). No one showed us to our rooms. When I arrived, I found the door left wide open, our luggage inside, and the room itself a huge disappointment. The carpets were old and stained, the furniture and closets chipped and damaged, and the overall feel was nothing close to “newly refurbished.” When I phoned reception, it took three attempts and 20 minutes before anyone answered. I was told the rooms were last refurbished in 2018—which, in 2025, is hardly “newly refurbished.” The next morning, I went for breakfast. The buffet looked attractive, but the cooked food was shockingly poor—sausages shriveled, bacon and hash browns greasy and dry, tomatoes limp, scrambled eggs dry, fried eggs floating in oil, baked beans trays empty. It looked no better than a motorway café. Hoping for better, I ordered freshly cooked items, only to discover they simply pulled them from the same buffet. We then played golf, which was the highlight—the course was in excellent condition. Returning to my room, I noticed a splashed drink down the wall outside, which had not been cleaned, even after I reported it. The next morning we had an early tee time at 8am. I asked reception what time the driving range opened. They told me 9am, which I knew was wrong. When I pressed them, two receptionists actually confirmed to each other that it was 9am, before finally checking and coming back to say it was 7am. This lack of basic knowledge is simply not acceptable at a hotel of this calibre. Dinner in The Strathearn was a different story—absolutely superb. The smoked salmon carved at the table was outstanding, and the service was excellent. This restaurant remains my favourite part of Gleneagles, and the staff there were marvellous. I’ve been coming here for over 30 years. It’s always been an iconic property, and that’s why this stay was such a disappointment. At £1,300 per night, you expect flawless rooms, knowledgeable staff, and a truly 5-star experience. Instead, what I found was tired accommodation, inconsistent service, and serious lapses in quality control. My suggestion to the owners and management is simple: you need to improve, or you will lose loyal customers like me. I don’t want your discount I want a nice room well trained knowledgeable staff ⸻

Gleneagles is without a high end product. The grounds are beautiful and very well maintained. If you visit for the first time, you'll be impressed by the genuine warm welcome you'll recieve from the front door as your luggage is swiftly and efficiently removed from your car and whisked away to your room. Enter the hotel, through a very welcoming front reception area to be met by equally personable, efficient and welcoming front desk reception staff. You'll find your room, very well presented and comfortable and continue to be looked after by highly professional staff. So ...why not a 5 star review? Simply, over the last weekend the hotel was overwhelmed where guest occupancy was at 100%. Gleneagles has introduced an al fresco bar / diner called the Chicken Coop on the lawn in front of the hotel. Yes it was a sunny afternoon, yes the facility was busy, however after over 30 minutes waiting for a drink to be delivered, whilst coping with a young child and dog, is not acceptable, The supervisor at the facility credited my account for the non arrival of the drinks and very pleasantly apologised for the unacceptable delay. He was clearly embarrassed that he and his staff weren't coping and appeared to have been run ragged trying to cope with demand. Prior to drinks on the lawn, I had to wait 40 minutes for a steak sandwich in the beautiful Centurty Bar, again the reason being given was that the hotel was very busy!!! The afternoon concluded by trying to get a coffee in the Cafe Bar at the rear of the hotel... again a 20 minute delay. The lack of service, in a timely manner, cannot be blamed on the staff members who are directly serving guests, this is simply an under-resourcing problem, which needs to be addressed by the hotel's management. Gleneagles puports to be the eptimany of professionalism delivering customer service without compare. The staff are doing their best, however this cannot be said of the Management ... there is no way that any proficent hotelier would not have known that problems were in existence over the past weekend. The question is... why weren't any management clearly evident trying to sort out the obvious problems?