The Bellevue Hotel

Please think twice before considering The Bellevue Hotel as your wedding venue. If you are attending or participating in a wedding here, be extremely careful with your belongings...even if hotel staff tell you they are safe. On Sunday, July 26, 2026, I was a bridesmaid in a wedding at this hotel. Sometime during the reception speeches, all of the belongings I had left inside the bridal suite were stolen. The Bellevue presents itself as an upscale wedding venue with security guards and cameras that understandably give guests the impression that their belongings will be secure. As members of the bridal party, we were specifically instructed to keep our belongings in the bridal suite near the reception space. We were led to believe the area was monitored by security, and there were security cameras facing the room. Despite this, my belongings were stolen directly from the bridal suite. The bridal suite does not lock and is located along a busy first-floor corridor. From what I observed, a security guard did not begin actively guarding the room until after I reported my belongings missing. I was initially told that hotel staff would review the security footage and get information to me ASAP. After hours of waiting, I was then told the footage was reviewed off-site and that I would not receive answers until the following morning. Later, I was told it could take several days. This left me with several questions: What is the purpose of having security cameras if staff cannot promptly access the footage when a theft occurs? Why direct an entire wedding party to leave their belongings in a specific room if that room does not lock and is not continuously monitored? And why did active security of the room appear to begin only after belongings had already been stolen? Unfortunately, the response from staff was just as frustrating as the theft itself. I attempted to involve the police, but officers never arrived. Hotel staff repeatedly assured me that their security team was handling the situation, yet when I spoke with members of security, they appeared to have little information about what had happened and could not provide meaningful assistance. What is especially upsetting is that we were directed to use this room for our belongings and trusted that instruction. Based on what occurred, someone who was not a member of the wedding party was apparently able to access the room and leave with my possessions. Because of the nature of what was taken, I am now dealing with concerns that extend beyond simply replacing personal belongings, including the potential for identity fraud. There were other issues with the hotel and the handling of the wedding, but because I was not the bride, I will only speak to what directly happened to me. I followed the instructions we were given. I kept my belongings in the designated bridal suite and checked on them throughout the evening (approximately once an hour). Despite that, I eventually returned to find everything gone. I trusted the hotel staff and wedding coordinator when they told me they were doing everything possible to address the situation. Instead, I received changing information throughout the night and ultimately left the hotel without my belongings and without meaningful answers about what had happened. My biggest takeaway for anyone attending an event here: Do not assume your belongings are secure simply because you are told they are. Do not leave valuables unattended in the bridal suite or elsewhere in the hotel. Based on my experience, the presence of security personnel and cameras did not prevent my belongings from being stolen or result in timely answers afterward. I would never feel comfortable leaving my belongings unattended at this hotel again, and I cannot recommend it as a wedding venue based on my experience.

The Bellevue is a classic hotel in Central Philadelphia, just a short walk to City Hall and Rittenhouse Square. The hotel occupies floors 12 through 19 of a building that features residences on the lower floors. Like a hotel of its era, the rooms vary in size and shape, which give charm to the property. For our stay, we reserved a one-bedroom Suite through the AmEx Fine Hotels program. The room was spacious, featuring a large sitting area and bathroom with walk-in shower. It was quite clean and included typical luxury touches like robes and slippers. However, my one complaint about the room is that the bathroom has glass doors that open to the bedroom and an uncovered window. So, even with the bedroom curtains closed, morning light still comes into the bedroom through the bathroom. Service was inconsistent. While the front desk was welcoming, they were understaffed; we were helped by a friendly employee who had been “called down from sales” to help keep up. Unfortunately, the service we received when we called the service line from our room a short time later was rude and almost hostile. We had booked for 4 people, which both Amex and the Hyatt app allow for this room type. Yet, the room only actually contained one king bed with no sofa bed in the sitting area. No one mentioned at check-in that there was a lack of sleeping space for two people on the reservation; in fact, when I asked at check-in, the employee said she would send housekeeping up shortly to make up the sofa bed. Discovering no sofa bed in the room, I called the hotel service line, and the agent informed me that we would would have to pay an additional fee per night for rollaway beds to accommodate our kids. This fee was not disclosed on the AmEx website or Hyatt app. When I asked to switch to a two-queen room and adjust the rate to the lower category (which had been cheaper when we booked earlier that day), the agent told me we could either pay for the beds or take the lower room category with no rate adjustment. It ultimately required calling AmEx and having them call the property directly to resolve the issue r (two complimentary roll-away beds), rather than the hotel just solving the problem themselves. This was frustrating and left a bad impression. We never got to use our breakfast credit at Pergola Restaurant due to a long wait to be seated for a t able and us having limited time to get to an appointment. Be prepared to wait for seating on weekday around 8:30. On a final positive note, valet parking was quick and efficient. The third-party valet team easily proved to be the friendliest staff at the property.

This hotel charges luxury hotel prices, but provides motel services. They don't say hi, every single employee is rude and not helpful. The only interaction I get is a "ID please" and here's your room key. Otherwise, it feels like we are unwelcome in this hotel

Its ok. Nothing to write home about. Pergola restaurant condition, food and staff are mid. Queen room is adequate for 4. Appreciate that they actually use queen beds. As an amex plat holder check in was disappointing. Room was ready about 430pm. Location was good.

The hotel itself is a mostly well taken care of century old hotel. The front desk and bar/restaurant staff were great but there were challenges. We sat in a darker room than desired because the main lamp did not function and at 1130pm, there was no one from engineering that could be reached. I dread the thought of a backed up toilet or something like that. We had to follow up the next day and even then, it took a while for them to finally show up and fix the lamp. The other part that left much to be desired was room service. There are no menus. You have to "scan the box." If you don't feel comfortable with that, then Uber is your only option. If you do, the menu leaves much to be desired and it's delivered in Uber like bags with and to go containers. Not something I expected in a hotel of their caliber. Still, the facilities are nice, the room was quite large and the location was excellent.