The Bellevue Hotel

I was delayed for seating because I had open toed shoes. Even though my sandals costs over $250. I was surprised because they let folks seat in the restaurant with shorts and sneakers. A bit disappointing indeed.

Awesome hotel in Philadelphia! Beautiful entrance, lobby, and bar on the 19th floor. Friendly staff. We will absolutely return if ever in the area!

I booked this stay with the expectation that the room I was purchasing would be consistent with the photographs, description, and overall level of accommodation represented through the Fine Hotels + Resorts program. Unfortunately, the room I was assigned was materially different from what was represented. Upon entering the room, it was immediately apparent that it did not resemble the room pictured on the Fine Hotels + Resorts website. More importantly, the room did not contain several of the features described as being included with the accommodation, including a walk-in closet and a properly appointed desk/work area. The overall level of finish and furnishings also did not come close to what I reasonably expected based on the room I believed I had booked. I brought this discrepancy to the front desk's attention. What was particularly concerning was that the hotel acknowledged that this had been an issue in the past and explained that they had needed to update the Hyatt website with additional photographs because guests had encountered similar problems. If the hotel is already aware that guests are being misled by the representation of its rooms, that is a significant concern. A guest should be able to rely upon the photographs and description used to sell the room. There were also several other issues that contributed to the overall impression that the room and experience were not consistent with the price paid. The bathroom had cracked tile, and several of the electrical outlets were not properly secured to the wall. These are relatively minor issues individually, but together they reinforced the impression that the room was not maintained or appointed to the standard I would expect from a property of this type. Another disappointing interaction occurred when I requested two additional bottles of water. As a Hyatt status member, I was surprised when the front desk explained that the water provided in the room came in aluminum cans and that guests were expected to refill them at water stations throughout the hotel. I apologized for not having noticed the tag explaining this system, but when I simply asked how I was supposed to know that and explained that. The water was eventually provided, but the interaction itself was disappointing and completely unnecessary. To be clear, my concern is not about having to refill a water bottle. My concern is the overall experience and the disconnect between what was represented when I made the reservation and what was actually delivered. When a guest pays a premium rate and books through a premium program such as American Express Fine Hotels + Resorts, there is a reasonable expectation that the accommodation will accurately reflect the product being marketed. The most significant issue remains that the room I paid for was not the room I was actually given. Had the room been accurately represented when I made the reservation, I would have been in a position to make an informed decision about whether it was worth the approximately high nightly rate. Instead, I relied upon the representations provided by the hotel and Fine Hotels + Resorts and received a materially different accommodation.

This historic hotel needs a refresh. Rooms are small, beds could be more comfortable. AC was loud and rattling. Don’t expect a restful night and skip the restaurant. Customer service is horrible. Waited until after 6pm because no rooms were ready. The front desk said they would text, but never did. At 4pm, we were told the room was still being cleaned. It took 2 hours to clean one room? Better places nearby, like the Ritz, a much better value for the money.

Fantastic hotel in downtown Philly. Newly renovated hotel in a classic historical building. Super close to city hall. Staff are nice and helpful. The front desk staff Nina ( I might spell it wrongly) is very welcoming. Rooms are quiet. Everything is new. We asked for a kettle and got a brand new one in box. Kids got stuff toy from a treasure box in lobby and free treats like ice cream from local stores nearby. Highly recommended for family trip.