The Bellevue Hotel

We had the best time, our only regret was booking 1 night when we wished we booked 2! Our room was fabulous, and the bed was so comfortable (which is so important when traveling away from home). The gym was incredible, and the hotel location couldn't have been more perfect, we walked to everything. We were celebrating my husband's 30th birthday and the hotel staff went above and beyond to make us feel special. We will be back!!

I chose The Bellevue because it was new, part of Hyatt’s luxury collection and affiliated with American Express’ Fine Hotel & Resort programme. However, their marketing was misleading. The experience began with a non-welcome. The hotel lacked a doorman or anyone to assist with luggage. They had neglected to mention on their website that there was a flight of stairs from the sidewalk to the entrance. With two young children, a suitcase, multiple cabin bags, a stroller and no one in sight, we were left to carry everything ourselves. On a positive note, the rooms were well-appointed and new. Apart from the leaking shower, the room was comfortable. However, the positives ended there. The minibar fridge only had two bottles of water – there’s no minibar at The Bellevue. The real disappointment came with coffee delivered via room service. It arrived in paper cups like at Starbucks. To top it off, the housekeeping staff who hadn’t changed the sheets also neglected to clear the coffee pot, cups and so on. The following day, I decided to order breakfast via room service. What a mistake! The entire breakfast was delivered in a paper bag and the food was in plastic a takeaway container with a cheap plastic fork and knife. The best part, and I’m not sure if I should laugh or cry, is that the fabulous housekeeping staff decided once again to leave the sheets unchanged and even worse, to keep the uneaten takeaway breakfast in the room for the entire day. Since I only returned at midnight, the food rotted in the room for over 16 hours! The turndown service was irregular. I had it twice over my five-night stay. The bedsheets were only changed on the last day when the staff finally realised I wasn’t happy and questioned the sheet situation. Speaking of the staff, they were friendly but kept saying they knew about the issues and were “working on them”. The hotel has been operating for over 14 months, so they should have sorted it out by now! This was obviously a prepared response as each and every staff member questioned had the same reply. I contacted the manager by email, but he decided to not reply nor try to get in touch with me during the stay. Many other little points, but I believe that you’ve already understood that the property is being run like a very basic 3-star property, at best! Honestly, I’m not sure I can recommend The Bellevue unless you’re specifically looking for a room with nothing else.

Exceptional experience! The quiet indoor terrace on the 12 floor is glorious and the fitness center was exceptional ! I hope to return soon ! A Hyatt favorite!

Gorgeous hotel, close to everything. Wouldn't mind staying longer next time. Food, staff, all good. Very comfortable

So this is our third time staying at the Bellevue. The first two were nothing short of amazing, and this time might have been even better. Time and time again, I love my interactions with front desk staff. They are very professional, warm, and very friendly. They are really one of the reasons why I made Bellevue my home during my stay in Philly every time. It always helps to have newly renovated rooms that are cozy and always spotlessly clean. The restaurant staff is always courteous and fast. And the selection of food and quality are a notch above. I don't know what else you can wish for more when it comes to a hotel stay. Then you throw in the very professional valet staff, and it really becomes a complete experience. Philly has a few choices when it comes to hotels (And I've stayed at most of them, including the Ritz and 4 seasons), but The Bellevue stands out above all others.