I am staying at this hotel for a convention, and my organization has rented 90% of the rooms. My experience has been quite disappointing. On my first night, my room was freezing. I turned on the heat, but it blew cold air all night. When I tried to call the front desk using the room phone, I found that it wasn't working. Additionally, the toilet in my bathroom was not functioning. I had to use Google to find the hotel's number and navigate through several options to finally speak to someone at the hotel. They promised to send someone to fix the issues, but no one showed up. I called back using my personal phone, again going through multiple options, and was told someone would come in the morning. However, no one came. It wasn't until I called again in the evening that someone finally fixed the heat. The room phone still doesn’t work, and I had to flush the toilet multiple times before it finally worked correctly. This stay has been very challenging. A colleague suggested I should receive some compensation for the inconvenience, but when I inquired, I received an unprofessional response that essentially dismissed my concerns. They were unwilling to offer even a food voucher or a bottle of water. This experience has been quite surprising and disappointing, especially from a company that claims to pride itself on good customer service, which I certainly did not receive.

Nice views of the water from the room. The hotel is “tired” and I need of renovations. Cabinet doors come off the hinges when you open them. Bathroom tiles are stained. Carpet is very worn. Housekeeping is very minimal. No garbage emptying during my 2 day stay. Location is nice at Penns landing.

I selected this hotel because it was pet friendly. Also, i was excited that this hotel was on the water and we'd have a spectacular view. Unfortunately, that was the only semi decent thing about the hotel. The Bad started with parking. You would think that this charge would be included with your stay but it's not. If you decide to forgo valet parking, which was a whopping $55 per night, you'd have to self park for $37. We chose the latter. The area is undergoing some sort of construction, so just getting to the self park was daunting. Once you find a spot, you'd take the elevator down to the lower level, walk down a pathway, and hop in another elevator, which would take you to the lobby. The hotel lobby was beautiful and wiped the parking issue temporarily out of mind. Checking in was fairly easy and quick, and I was given a room facing the water. Upon entering the room, I noticed immediately that there were issues. The room was very outdated and rundown. 1. Old broken furniture 2. Dirty and stained carpeting. I mentioned the stains to housekeeping and was told they had a list of the rooms with stained carpets and that someone had to come shampoo them. Huh? 3. Dusty. The coffee maker, refrigerator, and air vents were covered in a layer of dust. 4. Clogged drain 5. Stuffy with no ventilation 6. Poor lighting. This was one of the darkest hotel rooms I had ever stayed in. even with every lamp turned in it was difficult to see. 7. Not properly cleaned This was my biggest issue. It was evident that housekeeping had not cleaned the room after the last guest. I found someone's hair on the bathroom floor, so I called housekeeping to have them clean the bathroom. She also wiped down the refrigerator closet and air vents which were both full of dust. Even when housekeeping came back and "cleaned" they didn't do a proper job. Why i say that is because upon closer inspection there was blood under the toilet seat. I was disgusted. Luckily I brought cleaning supplies but I shouldn't have had to clean. 8. No privacy screen on windows. To my surprise there was a parking facility that was outside of my window and the people could see in. I was on the 6th floor. The only way to get privacy was to close the curtains but doing that made the room a dungeon. Did Hilton respond to my report of not a good experience. No. Someone named Nikole repeatedly texted asking me how my stay was going. she apologized and even asked to speak with me but never followed through on anything. Overall the hotel is a no going back for me unless they do some serious updating to their rooms.

We stayed at this property this past Saturday night to be in the vicinity of the dockyards for a tour of the Battleship New Jersey while she was in drydock. The Hilton staff was accommodating and lovely from check in to departure. Every employee was friendly and helpful. We had dinner in their on-site restaurant, and our server Androu was wonderful. The hotel is in an excellent location, close to the Independence Seaport Museum, shops, and restaurants. We booked a water view room (highly recommend!) It was an excellent experience.

Stayed at the Hilton after visiting the battleship New Jersey. Very nice room with great river views. Dinner at the Rope and Anchor was very good with kudos to server Androu. Great location on the water with a park across the street. Would recommend.