Hilton Philadelphia at Penn's Landing

One of the worst, certainly the most unique, hotel lodging experience of my life. We stayed at this hotel on 12/30/25. At approximately 4:30 AM we, along with everyone else staying in the hotel, were awoken to a blaring alarm/siren with an automated message indicating there had been an emergency on site and to remain on standby. 30-40 minutes go by and the same alarm and message again are blared over the speaker system. After about an hour had passed from the initial alarm and no update had been provided, I called the front desk to see what was happening and was told there was no emergency. A drunk, belligerent guest had set off the alarm and that was all. So we were rattled awake in the early morning for an emergency, which at the time we thought could have been anything, and turned out there was no emergency at all. This was alarming and unnerving. We did not know whether we should evacuate or stay in our room because there was literally no further update or instruction from the hotel management or staff. At no point did the hotel update us, make an announcement that there was no emergency, apologize, or make any attempt to restitute the situation. If we didn’t call the front desk, we would have had no idea what was really happening. To say we were shocked is an understatement. Whoever the standing manager was at the time should be relieved of their duties to their negligence and gross mishandling of the situation. I plan on calling management or Hilton corporate offices after the holiday to lodge formal complaints. Regardless, we will NEVER stay at this hotel again.

My wife and I got married a few days ago and we didn’t have a lot of time to get away so we decided to spend 2nights at Hilton Penn’s Landing, PA. Arriving at the front desk, Carolina, was so nice with helping us with getting our room and even offered us an upgrade in honor of our wedding celebrations. She was warm and welcoming. After putting our bags in our room we went to have Dinner at the Hotel’s restaurant. The kitchen manager was serving other tables. He then approached us while we were taking photos and asked us if we “were dining or just hanging out”. My wife was seated at the table, about to have some water at this time, my cousin and I taking photos. We were followed on the property by security, even to the pool. The only other guest there who was just leaving the pool mentioned no security had been there all morning. Another guest later said, they haven’t seen security at the pool their whole stay. It was the honeymoon from hell. The majority of the staff’s behavior towards us was cold and unfriendly (except for Carolina, Briana and the garage attendant) I guess that’s what our money got us. Which shouldn’t have been the case because we were guests like any other and we deserved better treatment a respect. We got great photos nonetheless and the food at the restaurant was good. Great Chef, after the manger decided he wouldn’t serve us though he served other guests, our server ended up being delightful. Briana, I believe. It was the night of the 26th.

⭐️⭐️⭐️⭐️⭐️ “Absolutely amazing hotel stay thanks to Brian! He was incredibly helpful, kind, and sweet, and truly went above and beyond to make my experience outstanding. Customer service like this deserves five stars!”

Disappointed.. a favorite spot changing. Lobby is solid and Yes the rooms are a bit dated but now they smell little musty. The room curtains look worn and not fresh. The Ceiling had a medium size yellow/brown water spot and oddly the bathroom was missing the small basics. The room ( higher floor) was obviously not cleaned which is a shame. HVAC had musty/ damp smell and the room was so dusty! See photos At check in she was quick to announce that “housekeeping is gone and I’m here by myself”. It was Thanksgiving night and they were clearly understaffed but at least provide a clean room. I could handle waiting 1hr for a slice of cake at the bar ( that had 4 customers ) Please do better Hilton- it can be great again

Stayed here recently while in town for the Eagles game—good location, not too far from the Lincoln Financial Field/Live! Casino and there’s a self-park garage. Did the mobile check-in which was easy—my room ended up being ready a bit early too! Bellman was great, helped us with our bags upstairs. Love the extra security measure to use the elevator (need physical or mobile key card to access the elevators to go up to the rooms). Lobby is spacious, lots of seating if you want to hang around—there’s also a restaurant/bar, snack store and market/coffee store all by the lobby. Got a King Bedroom with the Benjamin Franklin Bridge view—not the greatest view because there was construction below and also was quite loud in the morning. Room was okay—bed was comfy, had a fridge and bathroom was clean. However, the desk was sticky like the cleaning solution made the desk sticky and oily. Disappointed that our safe was not working properly—an engineer came up to try to fix it but couldn’t—offered us a different room with a working safe, but at that point we were all ready settled into the current room. Service was pretty good—staff communicated with me via texts and was very responsive.