Hilton Philadelphia at Penn's Landing

We were on our way to a very satisfactory stay - impressed with the location, the cleanliness, the wonderful views from the rooms, and the cozy coffee shop complete with games and comfortable surroundings. The hotel nearly blew it though (could have and perhaps should have taken off more stars) when an absurd parking fee showed up on the bill despite that the room rate I selected (every penny of which was charged) specifically included parking. Especially in these days of electronic check-out and e-mailed bills, this cannot happen and is inexcusable in my view. It was of course removed, however, when I caught it in my emailed bill and returned to the hotel to address it. I will also add as friendly advice that Hilton would do well to provide clear/consistent guidance and standardize practices around how members can earn points on multiple rooms. I did exactly as instructed in the FAQ’s and requested that all charges be on one folio (one bill) though the hotel was confused and/or adamant that they could not do this and the room charges had to be on separate bills. This led to some consternation on my part at the time although I did ultimately get appropriate credit. However, I also remain confused about how the gold/Diamond f&b credit works in this situation. I (Diamond) reserved and paid for my room and a room that another member (Gold) stayed in and I was told we would only get the f&b credit in that room if the gold member held the room under his # in which case I would not earn the points. I am not blaming the hotel here as again, at the end of the day, I was satisfied with how things were handled and these issues - so far as I can tell - are dealt with inconsistently across the board. I feel like I am told something different anytime this situation arises, and it does come up once or twice a year at least on family trips. I mention this just as something Hilton Corp. could probably help standardize and clarify across the board.

Great location, lovely amenities, we will definitely return to this property! Great staff, especially Brittany the restaurant hostess!

One of the worst, certainly the most unique, hotel lodging experience of my life. We stayed at this hotel on 12/30/25. At approximately 4:30 AM we, along with everyone else staying in the hotel, were awoken to a blaring alarm/siren with an automated message indicating there had been an emergency on site and to remain on standby. 30-40 minutes go by and the same alarm and message again are blared over the speaker system. After about an hour had passed from the initial alarm and no update had been provided, I called the front desk to see what was happening and was told there was no emergency. A drunk, belligerent guest had set off the alarm and that was all. So we were rattled awake in the early morning for an emergency, which at the time we thought could have been anything, and turned out there was no emergency at all. This was alarming and unnerving. We did not know whether we should evacuate or stay in our room because there was literally no further update or instruction from the hotel management or staff. At no point did the hotel update us, make an announcement that there was no emergency, apologize, or make any attempt to restitute the situation. If we didn’t call the front desk, we would have had no idea what was really happening. To say we were shocked is an understatement. Whoever the standing manager was at the time should be relieved of their duties to their negligence and gross mishandling of the situation. I plan on calling management or Hilton corporate offices after the holiday to lodge formal complaints. Regardless, we will NEVER stay at this hotel again.

My wife and I got married a few days ago and we didn’t have a lot of time to get away so we decided to spend 2nights at Hilton Penn’s Landing, PA. Arriving at the front desk, Carolina, was so nice with helping us with getting our room and even offered us an upgrade in honor of our wedding celebrations. She was warm and welcoming. After putting our bags in our room we went to have Dinner at the Hotel’s restaurant. The kitchen manager was serving other tables. He then approached us while we were taking photos and asked us if we “were dining or just hanging out”. My wife was seated at the table, about to have some water at this time, my cousin and I taking photos. We were followed on the property by security, even to the pool. The only other guest there who was just leaving the pool mentioned no security had been there all morning. Another guest later said, they haven’t seen security at the pool their whole stay. It was the honeymoon from hell. The majority of the staff’s behavior towards us was cold and unfriendly (except for Carolina, Briana and the garage attendant) I guess that’s what our money got us. Which shouldn’t have been the case because we were guests like any other and we deserved better treatment a respect. We got great photos nonetheless and the food at the restaurant was good. Great Chef, after the manger decided he wouldn’t serve us though he served other guests, our server ended up being delightful. Briana, I believe. It was the night of the 26th.

⭐️⭐️⭐️⭐️⭐️ “Absolutely amazing hotel stay thanks to Brian! He was incredibly helpful, kind, and sweet, and truly went above and beyond to make my experience outstanding. Customer service like this deserves five stars!”