Hilton Philadelphia at Penn's Landing

This is a great hotel! Came for a spring break near-cation with my kids and picked a gem. The hotel is near Old City so walking distance to the Liberty Bell and Independence Hall and other things as well as on the Riverfront where you can do tours of ships and a submarine. But why did we pick this hotel? The pool! It’s one of the nicest indoor pools we have ever had. If I’m going to give an honest review, the bathtub needs to be glazed as the tub was peeling. Also while the pool was amazing, towels were hard to come by and even when we went to ask for them at the front desk, after another hour no one came to bring any. My only other complaint would be how expensive things are but it’s a hotel and it’s pretty standard. Would absolutely stay here again and again.

Great location, staff and lobby. Lack of room cleanliness is the only negative issue I have experience here. I have stayed several times as work brings me to Philly. Some negative housekeeping issues, but nothing worth commenting on. Things were always ok. The rooms are dated so there is only so much HK can do. Maintenance on the HVAC is severely lacking. Often a musty smell and clogged air filters. Room is covered in dust a day after you arrive without HK. I was told in the past that they were too busy to keep up with filter changes but that in the slow winter it would be corrected. My most recent stay was the same. Musty slow airflow and dust over everything the next day when I returned. I turned off the HVAC unit to keep it from recirculating the dust. Please change the filters or I will have to change hotels.

Nice location within walking distance to most major historic sites. There was major construction right next door at Penn’s landing that started early in the morning. Rooms could use a refresh but were generally fine. Staff was pleasant.

My husband and I and our 5 year old daughter stayed at this Hilton due to its location near the convention center for the Philadelphia Flower Show. We arrived at the hotel around 6 pm and unfortunately our room wasn’t ready. I’ve worked hotel front desk and housekeeping before so I do understand how hard it is to clean rooms over the weekend when most guests don’t check out until close to 11 am. The ladies at the front desk, Jennifer and Melissa were very helpful to my husband and apologized for the room not being ready yet. They gave us a drink voucher and luckily there is a restaurant in the hotel so we could have dinner while waiting for our room to be ready. After dinner our room was ready and we were upgraded to a larger room for the inconvenience. My husband also got some help bringing our bags upstairs from an employee named Kevin. Thank you so much! And before I forget, dinner was very good with warm and friendly seating from Ky and great service from Joe. I want to pass on that it helps to be kind to people even when slightly inconvenienced. We were well taken care of and had a wonderful stay. The indoor pool was greatly enjoyed by my daughter. It was clean and welcoming with a clean bathroom and changing area nearby. I wouldn’t hesitate to stay here again when visiting this part of Philly. Thank you to a great staff!

Not a big review writer but beware! I’m a Hilton Honors Member and this was the dirtiest Hilton that I’ve ever stayed at. There were hairs all over the bathroom, rotten blueberries on the floor, stained towels and sheets, dirty coffee maker. The pool was even so dirty that they closed it for the two days that we were there to shock and refill it (total bummer traveling with two kids). I can overlook the worn furniture but it was just gross and grimy. We asked for them to clean the room again but it was still dirty (these pics are after the extra cleaning). We paid $523 for two nights. The front desk gave us $100 off for the dirtiness. I was texting with management but they made no suggestions to remedy.