Hilton Philadelphia at Penn's Landing

We arrived at 2am with our four children after reserving two rooms with two queen beds each. We had called earlier in the day to specifically request adjoining rooms, and we were assured that would be no problem. When we arrived, we were given two rooms next to each other—not adjoining. We could’ve accepted that, but then things took a shocking turn: when we opened the door to one of our rooms, there were already people inside sleeping. We were horrified to realize we had been given a key to an occupied room—a major violation of safety and privacy, both for us and for the guests inside. With four kids, this entire experience felt unsafe and chaotic. No real apology was offered at the time, and we were left with no clear resolution. This is not what we expected from a Hilton property. The location is great, and the views are nice, but none of that matters when basic hospitality and safety protocols are ignored. We will not be returning.

Everything seems pretty good at first. Nice location, friendly check in. But it’s the details that matter, and that’s where this hotel falls short. You notice the outlet in the base of the lamp by the bed is falling out and doesn’t work. And the shower gel pump is empty. And the toilet handle is broken and the toilet runs all night. Then at check out you mention the toilet was running all night, and the person at the desk just says, “oh.” This is a hotel with potential, but it needs some love.

Loved the location, the staff and the food options! So easy to enjoy the riverfront, take the ferry across to the USS New Jersey, walk around and enjoy the area - also within walking distance of all the major historical attractions and the bus tour stops right close to the hotel Location was key! The front desk staff and restaurant staff were very kind and helpful. The food was great at Ellis Coffee and the restaurant. As others have noted - the rooms do need some updates in the bathroom area - but not a big deal. Front desk kindly stored our luggage before check in and after check out so we could enjoy the area the day we arrived and left

We only stayed two nights while in the city for a wedding but we enjoyed the waterfront location and the room. The room was well appointed with a comfortable bed, nice sheets , towels and a mini fridge. The location was convenient for our event as well as being within walking distance to Independence Hall and some great cheesesteaks at Oh Brothers. I would stay here again.

Stayed for one night with our kids in two rooms. Checkin was super simple, manager was very nice and helpful. Rooms definitely need to be updated- bathtub was kind of peeling and bottom of dresser was scuffed and dented. Not a big deal at all but I can see what other reviewers mean. Ellis Coffee was a perfect addition- lots of coffee choices, fruit cups, yogurt, bars, chips, drinks etc. We did not eat at the restaurant. Checkout was easy too and our bags were stored at the desk until we were ready to leave. The self-parking is weird. You go in the garage and take elevator to bottom floor. You use walkway to the hotel and then take another elevator into the hotel. Kind of a pain, we would valet next time.