Hilton Philadelphia at Penn's Landing

The location was great and that was the only positive. Wish I could give you zero stars. Worst run hotel Ive ever stayed at. Let me start by saying we were a large block of rooms for my daughters wedding, bringing them lots of business. We personally had two rooms. At initial Reservation they made 3 mistakes. 7/24 received the check in email, took 40 min. for APP to work (kept saying "Ooops, something went wrong") then would only let me choose one room. Decided to call hotels to get it worked out. Started calling at 7 am, all day and no answer with 3 hang ups. Finally gave up. No one answers the phone! On check-in we asked the front desk attendant not to put us by an elevator. She said we would be down a little. You get off the elevator and the first room you see is the one she gave us, right next to the elevator. Liar or incompetent. Received double email bills. One of our comforters had a stain on it. Shower didn't work correctly. Our keys stopped working, both rooms half way through the stay. Cant use the elevator without the key. Elevators never worked correctly. On 7/27, at check out, we waited 20 min. for an elevator, the ones that stopped were full. We ended up taking the stairs down 9 floors. Im 67. Our room didn't get maid service two days, both rooms Monday 7/28. Tried calling the Hilton for an hour and a half to talk to a manager. No one answers the phone! Talked to three Hilton customer care people. One transferred me to the hotel where no one answered, I told her not to tranfser me. The next one the call dropped and the third one said she couldn't hear me after a fifteen min. conversation. and hung up. Only decent person was the bartender Sarah on 7/24, Thursday night. Hotel manager should be fired. The operator, if there is one, should be fired. Half the Front desk and house service staff should be replaced. BTW I am a Hilton Member, they can take that membership and shove it.

We arrived at 2am with our four children after reserving two rooms with two queen beds each. We had called earlier in the day to specifically request adjoining rooms, and we were assured that would be no problem. When we arrived, we were given two rooms next to each other—not adjoining. We could’ve accepted that, but then things took a shocking turn: when we opened the door to one of our rooms, there were already people inside sleeping. We were horrified to realize we had been given a key to an occupied room—a major violation of safety and privacy, both for us and for the guests inside. With four kids, this entire experience felt unsafe and chaotic. No real apology was offered at the time, and we were left with no clear resolution. This is not what we expected from a Hilton property. The location is great, and the views are nice, but none of that matters when basic hospitality and safety protocols are ignored. We will not be returning.

Everything seems pretty good at first. Nice location, friendly check in. But it’s the details that matter, and that’s where this hotel falls short. You notice the outlet in the base of the lamp by the bed is falling out and doesn’t work. And the shower gel pump is empty. And the toilet handle is broken and the toilet runs all night. Then at check out you mention the toilet was running all night, and the person at the desk just says, “oh.” This is a hotel with potential, but it needs some love.

Loved the location, the staff and the food options! So easy to enjoy the riverfront, take the ferry across to the USS New Jersey, walk around and enjoy the area - also within walking distance of all the major historical attractions and the bus tour stops right close to the hotel Location was key! The front desk staff and restaurant staff were very kind and helpful. The food was great at Ellis Coffee and the restaurant. As others have noted - the rooms do need some updates in the bathroom area - but not a big deal. Front desk kindly stored our luggage before check in and after check out so we could enjoy the area the day we arrived and left

We only stayed two nights while in the city for a wedding but we enjoyed the waterfront location and the room. The room was well appointed with a comfortable bed, nice sheets , towels and a mini fridge. The location was convenient for our event as well as being within walking distance to Independence Hall and some great cheesesteaks at Oh Brothers. I would stay here again.