Hilton Philadelphia at Penn's Landing

Disappointed.. a favorite spot changing. Lobby is solid and Yes the rooms are a bit dated but now they smell little musty. The room curtains look worn and not fresh. The Ceiling had a medium size yellow/brown water spot and oddly the bathroom was missing the small basics. The room ( higher floor) was obviously not cleaned which is a shame. HVAC had musty/ damp smell and the room was so dusty! See photos At check in she was quick to announce that “housekeeping is gone and I’m here by myself”. It was Thanksgiving night and they were clearly understaffed but at least provide a clean room. I could handle waiting 1hr for a slice of cake at the bar ( that had 4 customers ) Please do better Hilton- it can be great again

Stayed here recently while in town for the Eagles game—good location, not too far from the Lincoln Financial Field/Live! Casino and there’s a self-park garage. Did the mobile check-in which was easy—my room ended up being ready a bit early too! Bellman was great, helped us with our bags upstairs. Love the extra security measure to use the elevator (need physical or mobile key card to access the elevators to go up to the rooms). Lobby is spacious, lots of seating if you want to hang around—there’s also a restaurant/bar, snack store and market/coffee store all by the lobby. Got a King Bedroom with the Benjamin Franklin Bridge view—not the greatest view because there was construction below and also was quite loud in the morning. Room was okay—bed was comfy, had a fridge and bathroom was clean. However, the desk was sticky like the cleaning solution made the desk sticky and oily. Disappointed that our safe was not working properly—an engineer came up to try to fix it but couldn’t—offered us a different room with a working safe, but at that point we were all ready settled into the current room. Service was pretty good—staff communicated with me via texts and was very responsive.

Nice and spacious room. Friendly staff and a great environment. For me, this is three circles because AC didn’t work great, even after two repairs. Also, it took the staff many rings and multiple callback to answer the guest services line on all three days we were here. Overall, a decent experience, but I’m sure you can do better at another place.

Our room was generally run down. Quite a bit of filth and mold in the corners of the bathroom. They made up the room after 2 nights but never finished cleaning the bathroom. We were left with no towels. When I called for towels it took 45 minutes and 2 calls to get them. No apology from them.

Great location on the riverfront, nice patio with pretty flowers, the room was nice, but the sink drained slowly & both faucets put out warm water, no cold. Nice bar, had a tasty dinner one night at the hotel restaurant. The staff was friendly, Rose is worth a special compliment for her friendliness and accommodation.