Hilton Philadelphia at Penn's Landing

We stayed at the Hilton Philadelphia at Penn’s Landing for two nights over the weekend and had mixed experience overall. Our guest room was clean, comfortable, and had a beautiful river view. The shower had good water pressure, and the public areas of the hotel were well maintained. The location is excellent, with a great neighborhood that’s easy to explore on foot. The restaurant staff at both breakfast and lunch were friendly, attentive. The indoor pool is small I think maybe only 12 feet long and crowded during our stay, no need to go. There are a few areas where the hotel could improve. The breakfast buffet was just average, with limited variety, although the made-to-order omelets were good. Unfortunately, the sauna was out of service during our visit and cannot find any person to check. I also wanted to use the gym after checking out, but I wasn’t allowed access because my room key had been deactivated. It would be a nice gesture if the hotel could provide departing guests with temporary gym access, as some other hospitable hotels do. Hotel has potential to be a stunning place. Plan to stay another 2 nights in August so hopefully we will see some improvement next time.

The location can’t be beat. The river and city views from our room were nice. We liked being within walking distance to many museums. We especially enjoyed the Independence Seaport Museum and the American Revolution Museum. Dining at Moshulu, the historic tall ship, was a delight. The hotel’s coffee shop and bar were also a treat.

My friend and I have been staying at this hotel for many years for a concert across the river. We love the hotel for its views and walking distance to the ferry, and for the atmosphere during the weekend that Dave Matthews plays. We have noticed that the quality has gone down in recent years, and this year was absolutely the worst ever. First, let me say that the staff was amazing. However, our room was not as clean as it should have been, namely the bathroom floor. I could have overlooked this, but the toilet did not work properly. We had to flush several times each time we used it, and sometimes this was still not enough. In addition, there was some black crud at the bottom that simply would not go away. I reported it to the front desk, but nothing was ever done. Then, when we were eating at the restaurant, we saw 2 LIVE mice running around the floor just feet from where we were eating. The server said that he was aware that there was an issue. This is unacceptable and a health hazard!! I was nauseous and couldn't even finish eating. In addition, the furniture was all removed from the outside balcony pool areas. It was very relaxing to sit on the couches, maybe listen to some music, and just enjoy the views, however there is nothing out there anymore! This is a minor thing, however something we have thoroughly enjoyed over the years, and just something else to add to the list. We were both extremely disappointed this year, and I am already searching the area for a different hotel next year. It's actually really sad because this is a yearly trip we greatly look forward to.

We stayed here during last week World Cup games and it was an awesome. The hotel located in a good area next to the river. The service by the front desk team was great, the team at the breakfast were beyond amazing. I highly recommend this place. The rooms were comfortable too and good size. In would stay here again for sure.

When we arrived, the lock on our room door was broken. It took multiple trips to the front desk and about an hour until they finally sent someone to fix it. The room had the worst flushing toilet I've ever seen. After it clogged, it took about 8 hours and multiple trips to the front desk to get it fixed. We made the mistake of eating breakfast in the restaurant in the lobby. The food was expensive, terrible tasting and they served my orange juice in a broken glass. Stay away.