Hilton Philadelphia at Penn's Landing

lovevalet.The hotlly hotel.our room with view was fabulous looking out over the river.Very large comfortable bed.Brilliant location for the Old Town and museums. Parking expensive but very convenient. Self park is easy and a ot cheaper than valet.The car park is in the same building and there is a lift/link to the hotel.Big turning area out front and a covered area so really easy to check in then take the car to self park.Breakfast is very good bbut comes in at $65 for two.

They cancelled my reservation saying that they called me twice which is totally untrue. Why they called me remains a mistery. Zero problem solving, the answer eas we have no other rooms available. The lousiest customer service in my life!

The hotel was located in a great spot and was easily accessible for our family. We enjoyed the city and water views from the property and the amenities that were available during our stay. Hotel staff were helpful and our room was very clean!

This hotel is not up to Hilton standards. The rooms need a major update. The carpet was stained, the bathroom tile looks like it is from 2000. blinds wouldn't adjust. The chairs in the room were terribly uncomfortable. The TV didn't even have a streaming option. The location was good and we had beautiful views from our room, but it is in need of a major update. Could be a great hotel if they put some effort into it.

The location is very good and the facilities are fine. They are in decent, not great shape and it’s fairly clean, but not to the levels I’d expect from a Hilton. The real problem we had was with an incredibly unresponsive staff that had difficulties doing the bare minimum, like checking guests in, nevermind a special request like a crib. I waited in line for 30 minutes to check in despite having diamond status. The employees checked a total of 2 guests in during the entire 30 minutes..The staff were clearly having a good time, joking with each other and being pleasant, but they were incapable of addressing a single guests needs. I’ve never waited that long to check in at a hotel…Despite asking for a crib in advance via the app and phone, as well as requesting it at check in, it took 9.5 hours for a crib to eventually arrive at our room. After 5 hours and 1 missed baby nap I went down and politely asked for a crib again. I was told it would be up in 5 minutes. 2 hours later I called the front desk and could not reach anyone. 2.5 hours later I called again and could not reach anyone. 3 hours later the same. During this time I sent 3 messages in the app, which did not receive a response for 3.5 hours. Eventually, after offering $50 to the security guard if he could get me a crib or pack n play one was eventually brought to our room at 11:47pm. Exactly the time you want your baby to be able to go to sleep…capping this off, upon checkout I see the staff decided not to apply the food and beverage credit owed to diamond members and I had to speak to 3 staff members (suddenly they were available) to rectify my bill. Truly among the worst experiences I have ever had at a Hilton property and my family most certainly will not be visiting this property again. I am loyal to Hilton, but there are far better properties in Philadelphia than this and I would strongly encourage others to avoid this hotel.