Hilton Philadelphia at Penn's Landing

It had been 20-some years since I stayed here and in 20 years this place went downhill... badly. I should have known when we went to check in to our room and there was trash outside of our room. Glasses and such from someone, not us. Housekeeping never bothered to pick it up when cleaning our room earlier. When we got in the room, the shower was peeling. Large strips of whatever were coming off if you pulled at them. Lastly with the room - the AC didn't work, which in mid-winter is not an issue but in June when its 96 outside that is a problem. The engineer came up and he tried to fit it - he never got it fixed and offered us a fan for the room... yes you can guess - we never got the fan. Two other notes --- 1. I called the front desk for almost 20 minutes straight to report the AC issue - no one answered, but when i went downstairs two employees were there and apparently they had turned the ringer volume off... WTF! 2. I suspect one of the front desk employees had let their friends into the pool as there were two large groups of people (20 plus people) at the pool who were not associated with the property as guests.... that was not a huge deal but it made for cramped quarters... and since the AC wasn't working the pool was more than necessary to get cooled off. Just a terrible stay... terrible and a long way down from what I had experienced all those years ago. Shame on you Hilton Penns Landing for allowing a property with such a great location to be turned into an example of what lack of leadership and quality standards does to a property.

I don’t usually write reviews, despite spending almost half the year traveling internationally. But my recent stay at this hotel really stood out. The staff were friendly and professional, making me feel genuinely welcome and well taken care of. A special shoutout to Anita Sequeira—despite my last-minute request and short notice, she went above and beyond to help me secure a meeting room. Her dedication made all the difference for my business needs, and I’m truly thankful. All in all, my experience was great, largely thanks to the amazing team here. I’d definitely recommend this hotel to other travellers.

This is not a four star hotel. It is a 2 star. I was very disappointed. Rooms are old. Bathroom were old and dirty. Elevators take a very long time, expect long waits. You have to pay for parking and walk a while to get to room. Pool is small and water is freezing. I would not recommend.

Hotel was nice and room was clean- however our toilet was broken and didn't work the entire trip. We asked someone to come fix it and it was never taken care of. I expect a toilet to work properly for the amount of money we paid for this room- very disappointed. Told the front desk again upon check out and she said she would call someone to fix it, but never apologized for the inconvenience.

Went as a family on spring break. The room was clean and beautiful. Staff very friendly and my grandson had the pool to himself. Also loved the sauna to warm up after swimming. Thank you for a wonderful stay. Would highly recommend. we were on the 12th floor and had an amazing view of the Delaware River and a Navy battleship. also the riverwalk was fun. Hotel is located within walking distance to so many historic and interesting places. We kept car parked in garage and walked the city,