Hilton Philadelphia at Penn's Landing

Great location, staff and lobby. Lack of room cleanliness is the only negative issue I have experience here. I have stayed several times as work brings me to Philly. Some negative housekeeping issues, but nothing worth commenting on. Things were always ok. The rooms are dated so there is only so much HK can do. Maintenance on the HVAC is severely lacking. Often a musty smell and clogged air filters. Room is covered in dust a day after you arrive without HK. I was told in the past that they were too busy to keep up with filter changes but that in the slow winter it would be corrected. My most recent stay was the same. Musty slow airflow and dust over everything the next day when I returned. I turned off the HVAC unit to keep it from recirculating the dust. Please change the filters or I will have to change hotels.

Nice location within walking distance to most major historic sites. There was major construction right next door at Penn’s landing that started early in the morning. Rooms could use a refresh but were generally fine. Staff was pleasant.

My husband and I and our 5 year old daughter stayed at this Hilton due to its location near the convention center for the Philadelphia Flower Show. We arrived at the hotel around 6 pm and unfortunately our room wasn’t ready. I’ve worked hotel front desk and housekeeping before so I do understand how hard it is to clean rooms over the weekend when most guests don’t check out until close to 11 am. The ladies at the front desk, Jennifer and Melissa were very helpful to my husband and apologized for the room not being ready yet. They gave us a drink voucher and luckily there is a restaurant in the hotel so we could have dinner while waiting for our room to be ready. After dinner our room was ready and we were upgraded to a larger room for the inconvenience. My husband also got some help bringing our bags upstairs from an employee named Kevin. Thank you so much! And before I forget, dinner was very good with warm and friendly seating from Ky and great service from Joe. I want to pass on that it helps to be kind to people even when slightly inconvenienced. We were well taken care of and had a wonderful stay. The indoor pool was greatly enjoyed by my daughter. It was clean and welcoming with a clean bathroom and changing area nearby. I wouldn’t hesitate to stay here again when visiting this part of Philly. Thank you to a great staff!

Not a big review writer but beware! I’m a Hilton Honors Member and this was the dirtiest Hilton that I’ve ever stayed at. There were hairs all over the bathroom, rotten blueberries on the floor, stained towels and sheets, dirty coffee maker. The pool was even so dirty that they closed it for the two days that we were there to shock and refill it (total bummer traveling with two kids). I can overlook the worn furniture but it was just gross and grimy. We asked for them to clean the room again but it was still dirty (these pics are after the extra cleaning). We paid $523 for two nights. The front desk gave us $100 off for the dirtiness. I was texting with management but they made no suggestions to remedy.

We were on our way to a very satisfactory stay - impressed with the location, the cleanliness, the wonderful views from the rooms, and the cozy coffee shop complete with games and comfortable surroundings. The hotel nearly blew it though (could have and perhaps should have taken off more stars) when an absurd parking fee showed up on the bill despite that the room rate I selected (every penny of which was charged) specifically included parking. Especially in these days of electronic check-out and e-mailed bills, this cannot happen and is inexcusable in my view. It was of course removed, however, when I caught it in my emailed bill and returned to the hotel to address it. I will also add as friendly advice that Hilton would do well to provide clear/consistent guidance and standardize practices around how members can earn points on multiple rooms. I did exactly as instructed in the FAQ’s and requested that all charges be on one folio (one bill) though the hotel was confused and/or adamant that they could not do this and the room charges had to be on separate bills. This led to some consternation on my part at the time although I did ultimately get appropriate credit. However, I also remain confused about how the gold/Diamond f&b credit works in this situation. I (Diamond) reserved and paid for my room and a room that another member (Gold) stayed in and I was told we would only get the f&b credit in that room if the gold member held the room under his # in which case I would not earn the points. I am not blaming the hotel here as again, at the end of the day, I was satisfied with how things were handled and these issues - so far as I can tell - are dealt with inconsistently across the board. I feel like I am told something different anytime this situation arises, and it does come up once or twice a year at least on family trips. I mention this just as something Hilton Corp. could probably help standardize and clarify across the board.