Hilton Philadelphia at Penn's Landing

We stayed here during last week World Cup games and it was an awesome. The hotel located in a good area next to the river. The service by the front desk team was great, the team at the breakfast were beyond amazing. I highly recommend this place. The rooms were comfortable too and good size. In would stay here again for sure.

When we arrived, the lock on our room door was broken. It took multiple trips to the front desk and about an hour until they finally sent someone to fix it. The room had the worst flushing toilet I've ever seen. After it clogged, it took about 8 hours and multiple trips to the front desk to get it fixed. We made the mistake of eating breakfast in the restaurant in the lobby. The food was expensive, terrible tasting and they served my orange juice in a broken glass. Stay away.

Wife left anniversary ring after check out and IT WAS NOT RETURNED… Stolen!! Called multiple times for manager and or alleged “lost and found” and they never returned my calls. Hilton customer service is an absolute joke… corporate never returned my calls neither. Wouldn’t even consider returning my points. Stay here at your own risk!!! Rooms not clean. Customer service doesn’t exist! Consider staying elsewhere!!!

This is a great hotel! Came for a spring break near-cation with my kids and picked a gem. The hotel is near Old City so walking distance to the Liberty Bell and Independence Hall and other things as well as on the Riverfront where you can do tours of ships and a submarine. But why did we pick this hotel? The pool! It’s one of the nicest indoor pools we have ever had. If I’m going to give an honest review, the bathtub needs to be glazed as the tub was peeling. Also while the pool was amazing, towels were hard to come by and even when we went to ask for them at the front desk, after another hour no one came to bring any. My only other complaint would be how expensive things are but it’s a hotel and it’s pretty standard. Would absolutely stay here again and again.

Great location, staff and lobby. Lack of room cleanliness is the only negative issue I have experience here. I have stayed several times as work brings me to Philly. Some negative housekeeping issues, but nothing worth commenting on. Things were always ok. The rooms are dated so there is only so much HK can do. Maintenance on the HVAC is severely lacking. Often a musty smell and clogged air filters. Room is covered in dust a day after you arrive without HK. I was told in the past that they were too busy to keep up with filter changes but that in the slow winter it would be corrected. My most recent stay was the same. Musty slow airflow and dust over everything the next day when I returned. I turned off the HVAC unit to keep it from recirculating the dust. Please change the filters or I will have to change hotels.