Hilton Philadelphia at Penn's Landing

We have stayed at this property many times over the past 13 years and have enjoyed the hotel, the location and the experience. However, this stay will be our last. There’s dried tissue on the bedcover that went through cleaning and was put back on the bed by someone who didn’t care, the bed was made ‘sloppy’ at best, the digital room key system doesn’t work, the carpet wasn’t vacuumed, the tub is missing paint and is rusting, the bathroom blinds are broken, the desk chair is ‘lumpy’ and well past its expiration date, the furniture is ancient/scratched, the sheers look like someone slept on them, the door lock has 1” play between the jamb and the latch, the self-parking is north of $60/night. The manager and therefore also the staff have given up. This is not one of Hiltons better properties and may actually be one of their worst. Hey Hilton - DO BETTER!

The hotel is fine, well kept and clean. The staff is excellent; all personnel were friendly and helpful. Housekeeping services were virtually non-existent; we had to call every evening for fresh coffee supplies for in-room coffee the following morning. The only roll of toilet paper was down to "will be out very soon" but was not replaced until we requested it. On the other hand, the valet service was top notch! we received our car within minutes of calling for it to go out, and the staff were eager to help me with the carriage that holds hubby's wheelchair on the back of the car. This was most appreciated as it takes a few minutes to get the chair firmly in position. The location of the hotel is excellent; we had a river view room with an extremely pleasant view of the Delaware River (Penns Landing). There is a very delicious restaurant on a vintage ship within easy walking distance (quite expensive but is nice for a one-time treat) but unfortunately not many other dining choices within walking distance of the hotel. The onsite restaurant has a very limited menu and only offers buffet service for breakfast on weekends. "Old City" takes only a 15 minute walk to reach the historic district.

I stayed at this hotel to celebrate the Navy's 250th birthday, and the Hilton did not disappoint. I requested a room with a view of the river, and I got a corner room with fantastic views. I could see the U.S.S. New Jersey, as well as the Olympia & the submarine. I enjoyed watching the river traffic. My room was very spacious and the bathroom was huge. As other reviewers have noted, the furniture is dated, and this is true. The carpet and a chair in my room were stained as well, but overall I felt my room was clean. I ate several meals at the Rope & Anchor restaurant, and found the food to be mediocre and the service extremely slow. Hotel personnel were friendly and helpful. In short, I would recommend this hotel, especially for those who want to visit the Seaport Museum.

The location along the Delaware River is beautiful there several parks and restaurants in a short walk. The hotel rooms themselves are in excellent condition and nicely decorated. We were very happy with our choice.

Ok so let me start from the beginning. When we arrived at this hotel the elevators were a bit confusing but we figured it out. We were exhausted after our flight so we went to bed without checking out the room. Oh boy when we got back the next morning from breakfast we saw our room for the first time. Dust was everywhere. The app told me our room was being cleaned when we checked in. It’s was almost like they neglected dusting or the room hadn’t been touched in months. My husband bought drinks and we couldn’t put anything in the fridge. The freezer part had a huge block of ice in it. Dust was on top of the fridge, around, beside and behind. Very obvious! So we called front desk to complain. They were helpful by sending someone to clean it out. When we got back from lunch the fridge was left half cleaned. Ice was everywhere and a half block of ice was left. My husband called front desk and complained about it and complained about the amount of money we spending for 4 days and the quality not present. They offered another room however that room fridge was unacceptable because of accumulated dust and ice. So they gave us the option of checking other rooms but we thought it was worthless and decided to stay in the first room. The hotel is a bit out dated but housekeeping can make things better if they would clean it. I read the reviews but I wanted to give them the benefit of doubt because of their website and location. Housekeeping should have someone over them to check the rooms after it’s cleaned. I worked in hospitality in my 20s and there was always a lead person to check the rooms for cleanliness. This is unacceptable for Hilton. The hotel is a bit rundown but housekeeping plays a major part. The person who came to clean up the ice issue stated it. My best part was the city view on the 17 floor at night. Reading the reviews is very helpful with deciding hotels. We stayed at a few Hilton’s but this one really disappointed us. The restaurant was great!!! We ate there everyday! Good luck!