Loews Philadelphia Hotel

Great customer service and accommodations by the manager Simone White! She handled a customer concern with the upmost professionalism and understanding. Philadelphia was great as always, can’t wait to go back!

On checking in, we were told that this hotel required $100 a day as a credit card charge placed to be used against any incidentals. When we checked out, my wife told them that over $300 was placed on our credit card. We were repeatedly assured that these charges would be removed as soon as we checked out. Two days later we find that these charges were processed on our Discover card. We are still fighting with the hotel to get these charges removed.

Loews Hotels never disappoint and my first visit to Loews Philadelphia was no different. Friendly staff, clean/updated rooms, amazing views from my high floor corner room, convenient location. Bonus points for the plush eagles for my kids at check in! Will definitely be back during my next visit to Philly!

Gorgeous, spacious, impeccably clean room on the 12th floor. Beautifully decorated and very comfortable bed, sheets, and pillows. Pleasantly surprised by the spacious desk and a real mini fridge (I can't stand the trend towards 'coolers'). Nicely sized closet and armoire with an excellent iron. Blackout curtains worked perfectly. With regards to concerns about sleeping - I was on the 12th floor and could on occasion hear traffic - the doors are also oddly loud when they close, but I couldn't hear the rooms next to me. Though I'm a very light sleeper none of this interfered with my sleep.

Not aLoews experience at all. Weirdest entrance and lobby area. Perfunctory checkin experience. Rooms are so NOISY and poor sound insulation. Could only sleep with noise cancelling headphones. No safe. Water is $8.00 and no shop to buy water. You exit the elevator, and there are no arrows to indicate your room. 1 electric outlet and 2 older USB plugs near the bed. Haven’t they heard of USB-C? I would never stay here again.