Loews Philadelphia Hotel

First off, THE ELEVATORS ARE A NIGHTMARE. Backstory... My daughter got married Labor Day Weekend. The majority of my daughter's wedding party stayed at the Loew's due to its proximity to the wedding venue. We were not told that there was going to be 15 wedding parties staying at the hotel that weekend which I know is none of our business, but we were also not told that one elevator bank would only have 2 working elevators (1 working elevator on Sunday) for a 33 story fully occupied hotel. My daughter was getting married on Sunday and she rented the bridal suite (not inexpensive) to get ready in. As suspected, the vendors and the bridesmaids all arrived late and to add insult to injury due to the elevator fiasco, after a 25-minute wait, my 91 year old mother and I had to walk 6 flights of stairs to get to my daughter's bridal suite or we would never get there. Meanwhile, as we were walking up the stairwell, I was holding my daughter's 30-pound wedding gown and my own dress and trying to make sure that neither of us stepped on the gowns or slipped in the process. Suffice it to say, it did not get better the next day when we had to wait for the elevator (1 was working) to get to the brunch on the 33rd floor that we were hosting. Everyone arrived late. To say the elevators are a nightmare is an understatement. ALSO LOCK UP ALL VALUABLES. Because the safe in the guest room is awkward (on its side vs. flat so you have to pile things up on a 3 inch base which if you do not shut fast will cause all the items to fall out), I did not put in my new pair of sunglasses. I stuck them in a suitcase which was not locked (my bad). Lo and behold, the sunglasses were nowhere to be found when I unpacked my suitcase. They mysteriously disappeared. I alerted housekeeping but they indicated that no one saw them. In addition, not as meaningful as the top 2 issues, when we took our first shower in our guest room, there was no body wash or shampoo in the shower stall containers. Isn't this on the housekeeper's daily checklist? When I left the room, I asked one of the housekeepers still working on the floor if she could replenish the body wash and shampoo containers in the shower as they were empty. When I returned to the room later that day, I discovered it was not done, and I had to call down to housekeeping the following day to get it taken care of, which it finally was. And finally, I realize this hotel is in a major city, but Loew's should provide better security and oversight at the entrance to the hotel. It is extremely uncomfortable entering the hotel (even during the day but especially at night when the overall population in the street is diminished) as there are unwell people living and screaming (at us) right by the entrance to the hotel. The room was clean but unfortunately i can not recommend a stay here.

Location is very good. Rooms are great. However, the building is having chronic elevator problems which means going up and down sometimes takes up to 45 minutes. The hotel staff is well aware of the issue but do not make any effort to improve it. Unacceptable in such a large and heavily visited hotel.

Great customer service and accommodations by the manager Simone White! She handled a customer concern with the upmost professionalism and understanding. Philadelphia was great as always, can’t wait to go back!

On checking in, we were told that this hotel required $100 a day as a credit card charge placed to be used against any incidentals. When we checked out, my wife told them that over $300 was placed on our credit card. We were repeatedly assured that these charges would be removed as soon as we checked out. Two days later we find that these charges were processed on our Discover card. We are still fighting with the hotel to get these charges removed.

Loews Hotels never disappoint and my first visit to Loews Philadelphia was no different. Friendly staff, clean/updated rooms, amazing views from my high floor corner room, convenient location. Bonus points for the plush eagles for my kids at check in! Will definitely be back during my next visit to Philly!