Loews Philadelphia Hotel

Convenient location on Market Street. It was walking distance to the Convention Center and Reading Terminal market. I had a very late check in and they were able to accommodate the late check in. The green tea pod was not very good for the coffee maker and do not recommend. The a/c was on the loud side. Would stay at the hotel again.

After a long day of flying from California, we arrived at the hotel. It was around 9:30pm. As we approached the lobby doors we were greeted with a clean scent, then continued inside to a fun atmosphere. The lounge area was full of fans watching the FIFA World Cup and enjoying drinks and a buffet. When checking into our room we were informed that we had been upgraded to the presidential suite! It was phenomenal. Spectacular views from three sides including the Delaware River, very clean, comfortable bed and plenty of room to just enjoy our stay. With the heat and lightning on the 4th of July, it made for a perfect, comfortable space to watch fireworks all around the city. The proximity to everything is perfect and the staff is fantastic as well. The rooms were pricy for the holiday weekend, but being upgraded made it worth it! Thank you so much Loews! We had a phenomenal experience!

We really enjoyed our stay in this beautiful hotel while visiting my son in Philadelphia. However, if you accidentally leave something behind in your room you may never get it back. I left my nightgown hanging on the back of the bathroom door. I have called 4 times to see if it could be sent back. I was told security would be calling me back to either arrange the return or start an investigation. No one from security has called. I emailed customer service and still have not gotten a response. Very poor customer service! Either don't be forgetful or stay somewhere else!

This is a great hotel. Very comfortable rooms, clean, very polite staff, good facilities.

Great service overall, but there were issues with inconsistent parking prices, no final bill provided, and the security deposit not being returned. These are areas that need improvement. I would have given a higher rating, but due to the number of issues, I’m rating it a 3. Please work on these concerns for future customers.