Loews Philadelphia Hotel

Great service overall, but there were issues with inconsistent parking prices, no final bill provided, and the security deposit not being returned. These are areas that need improvement. I would have given a higher rating, but due to the number of issues, I’m rating it a 3. Please work on these concerns for future customers.

We had an amazing 8-night stay at Loews Philadelphia Hotel! The view was simply stunning — honestly the best in Philly. The location is perfect and makes it super easy to explore Philadelphia. Our flight back to home got canceled, so we had to stay one extra night, and the whole process was incredibly smooth thanks to the very kind and helpful staff. Everyone was so accommodating and made a stressful situation much easier for us. The hotel/room was clean, nice atmosphere and overall just fantastic!

Great experience staying here - the rooms were clean and well setup. The atmosphere was quiet overall where the rooms are, but has a bustling lobby area with a restaurant/ bar. Staff were friendly and helpful. Good location in the city - walkable to so many areas. Highly recommend decent value overall. Good amenities, including a gym and comfortable beds.

I stayed here for business in April 2026. Overall, the service, food, and hotel grounds were good for an older four-star hotel, but the room had some major issues that affected my stay. First, the room stayed far too warm. Even with the thermostat set lower and in VIP mode, the AC did not cool the room because the cooling towers were apparently not running at night and were often off during the day as well. The room remained around 73°F, and combined with the heavy bedding, I woke up sweating multiple nights. Guests should be able to set their room to a comfortable temperature and not be limited by poor system design. Second, the blackout drapes need serious attention. Even when fully closed—and after trying to reposition them with furniture—direct sunlight still came through a gap in the upper corner every morning, shining directly into my eyes. The only way to fully block it would have been to tape a towel to the wall, which is obviously unreasonable. If the hotel fixes these room issues, I would consider staying again. Until then, I would pass.

The room had problems. The closet door only slid opened about 12 inches on either side making it barely usable, really frustrating when you have a Gown, Tux and other items to hang and be able to get to them. Also only half of the electrical outlet next to the bed was working and had what looked to be a grounding wire screwed to it that was just cut off and sitting there. I requested in advance during the reservation process that the room be de-feathered due to allergies. When I arrived, the pillows were feather, so I called the front desk and reminded them, the staff member was very nice and apologetic and said someone would be there in about 15 minutes. I waited quite a bit longer than that, but we had to leave for an event before anything was resolved. I just figured it would get resolved while I was gone. When we returned around 10:30PM ish, exhausted and ready for bed, the feather pillows were still there. I called again, and about 30 minutes later housekeeping showed up but without replacement pillows. The staff member checked, confirmed that 3 of the 4 pillows were feather and left to "try to find some foam pillows". The issue wasn’t fully resolved until close to midnight, which was frustrating after a long day. That said, I do want to point out that every staff member I interacted with was polite, professional, and understanding. Overall, the service attitude was great, but the execution and room condition need serious improvements.