Loews Philadelphia Hotel

My wife and I chose Loews Philadelphia for a three day Valentine’s weekend because the hotel holds personal significance for us and is marketed as a luxury property suitable for a special occasion. Unfortunately, our experience was very different from what we expected. We were not informed until after check-in that the hotel was hosting a large youth dance competition. Throughout much of our stay, the atmosphere reflected that event. The lobby and public areas were crowded with participants and families, and there were pizza boxes, delivery bags, and trash visible in hallways and elevator areas on our floor. The noise and congestion made it difficult to enjoy the common spaces. One of the reasons we chose the hotel was to spend time in the restaurant and bourbon bar, but on Valentine’s evening those areas were heavily impacted by the event and did not feel like the quiet, adult environment we had anticipated. At one point we left the hotel for much of the day simply to find somewhere quieter to spend time together. The hotel manager did remove one night from our bill as a goodwill adjustment, which we appreciated. However, after multiple follow-ups with Guest Relations, we were ultimately told that this represented the full resolution. Unfortunately, the experience has tarnished what were once very positive memories of staying at Loews, and as a result we will not be returning. I share this so that other couples considering Loews Philadelphia for a romantic or special occasion understand how both the environment during our stay and the handling of our concerns ultimately unfolded.

Stayed for two nights in January 2026. The hot water was not operational in the entire hotel during the morning of our checkout day. The hotel stated the hot water would be back online at 11am but it was not back online at that time. The hotel was aware of the outage but did not communicate the information prior to arrival, otherwise we would have canceled our reservation and stayed elsewhere. The hotel offered a credit of $58 for this issue; however, we would not have stayed here if we had known the water would be out during our stay.

Beautiful room and hotel location was perfect for a night to hang out. Prior to going out went to wash my hands and was surprised that the water was not warming. To my surprise the next morning unable to shower due to no hot water. Call to the operator who says it is a city issue however my man works right next door and ironically they have hot water. Even my mom who lives in the city also has hot water. Not happy at all.

We had a pleasant stay until checkout, when everything changed through no action of our own. Guest services loaded our luggage onto a dolly and instructed my wife and children to wait in the loading area—the hotel’s designated pickup zone. When I drove around to collect my family, a valet pointed me toward where I should load our car. What happened next was shocking. Another valet, a large man, approached my car and began aggressively questioning why I was there. I politely explained that hotel staff had directed us to this exact location. Instead of acknowledging this or helping us, he became increasingly confrontational and hostile. He screamed profanities at me repeatedly, all while my wife and small children watched, along with dozens of other guests in the area. His aggression culminated in a direct physical threat: “I will f*** you up if you ever return again.” What’s worse than the incident itself is management’s complete indifference. We have received no apology, no acknowledgment, and no attempt to address what happened. This lack of accountability is deeply concerning. To prove our account, we invite the hotel to release security footage from the loading area on November 20, 2025, between 10:30 AM and 10:40 AM. It will clearly show that we remained composed and did nothing to provoke this behavior. The valet’s rage was entirely unprovoked and completely unacceptable.

We had a great overnight stay at Loews Philadelphia to celebrate our anniversary. Simone at the registration desk asked why we were visiting and accommodated us for an early check in. Later that day we received a surprise of chocolate covered strawberries with an anniversary card! The hotel was clean, comfortable, quiet and conveniently located with a nice bar. If you visit, ask for Simone. Her service went above and beyond!