Loews Philadelphia Hotel

Location is very good. Rooms are great. However, the building is having chronic elevator problems which means going up and down sometimes takes up to 45 minutes. The hotel staff is well aware of the issue but do not make any effort to improve it. Unacceptable in such a large and heavily visited hotel.

Great customer service and accommodations by the manager Simone White! She handled a customer concern with the upmost professionalism and understanding. Philadelphia was great as always, can’t wait to go back!

On checking in, we were told that this hotel required $100 a day as a credit card charge placed to be used against any incidentals. When we checked out, my wife told them that over $300 was placed on our credit card. We were repeatedly assured that these charges would be removed as soon as we checked out. Two days later we find that these charges were processed on our Discover card. We are still fighting with the hotel to get these charges removed.

Loews Hotels never disappoint and my first visit to Loews Philadelphia was no different. Friendly staff, clean/updated rooms, amazing views from my high floor corner room, convenient location. Bonus points for the plush eagles for my kids at check in! Will definitely be back during my next visit to Philly!

Gorgeous, spacious, impeccably clean room on the 12th floor. Beautifully decorated and very comfortable bed, sheets, and pillows. Pleasantly surprised by the spacious desk and a real mini fridge (I can't stand the trend towards 'coolers'). Nicely sized closet and armoire with an excellent iron. Blackout curtains worked perfectly. With regards to concerns about sleeping - I was on the 12th floor and could on occasion hear traffic - the doors are also oddly loud when they close, but I couldn't hear the rooms next to me. Though I'm a very light sleeper none of this interfered with my sleep.