The Rittenhouse Hotel

The highlight of our visit to this hotel were two people. Kai was the gentleman who warmly greeted us and took such good care of us the whole time. He is always looking for an opportunity to support his guests and is so much more than just a doorman. For example, when he saw that we were carrying a bag and looking for the bathroom, he immediately offered to hold our bag so that we wouldn’t be encumbered. We have stayed at 5 star hotels all over the world and have never experienced the kind of attention to detail and thoughtfulness of Kai. He really cares about his guests—he’s not just doing it because it’s his job. The other member of your team who was impressive was Romy, the lovely supervisor at the front desk. She is so caring with guests and effective at her job. I couldn’t help wondering: why is she only a supervisor? Why is Kai only a doorman? The staff are what make this hotel special and shine. Let’s celebrate and reward them! Out experience at this hotel was not perfect, but they helped to make up for what was lacking.

Malcolm was very helpful! We asked him if our two trained pianists could take turns playing the piano upstairs and he was both friendly and accommodating. 🎹

Beautiful hotel in a perfect location. The restaurant is lovely too. We have stayed here on numerous occasions. But what led to our disappointment recently was we specifically went there to celebrate my birthday- the hotel contacted us in advance and asked if we were celebrating anything and we said it was a birthday celebration. When we arrived my husband mentioned it upon checking in. But it was never acknowledged at all during our stay. Not even a card or note from management. A hotel of this caliber could do better. I don’t recommend staying here if you are celebrating anything. :(

Staff is efficient, friendly and helpful

Very good service. Not up to par with Four Seasons but very good. Issue is the hotel is tired and hallways and rooms need renovation. Lots of gashes in walls and trim in hallways as if they don’t care. They paint over them but still well beneath a five star standard. Maintenance not great either. My room has a toilet with a stuck flush mechanism. They fixed it and by the next day it was broken again. The flush mechanism was clearly flimsy. Ordered dinner and the cheesesteak and fries were salt bombs. Almost inedible — but I was hungry and it was late. The service, as I indicated up front, was very good — welcoming and gracious. That said, a five star hotel this is not. Also the air conditioning was loud.