The Rittenhouse Hotel

Fabulous place to stay. We stayed here 3 nights and loved the elgance of the hotel, the very friendly staff, and the unbeatable location. It feels historic and elegant, with updated features (bathroom is modern). The staff is very friendly and helpful; gym is quite nice; pool area is clean and spacious. Excellent place to stay - spring for a park view!

Valet welcome was great, checkin staff were not welcoming at all and very matter of fact, been in their jobs too long or are not trained well enough. The rooms are “nice” bath wouldn’t empty.. the pool is terrible with tiles off the very dated.. “very” 2* not five star, sauna has a loose floor and not hot.. staff are just matter of fact and working their shift.. need to be reminded that customers pay their wages.. its ok but not 5 star! Shame as location is great.. their website sends a different message to reality..

Wonderful hotel and wonderful location. The room was comfortable, modern. clean and well appointed. The food was excellent and the view of the park excellent. Shout out to Roy out front, throughout our stay he was courteous, helpful and professional. Also a big thank you to Lawrence at the front desk who consistently went above and beyond, thank you Lawrence for the outstanding service.

This has always been my go to place to stay in Philadelphia but after this last stay I can’t recommend it at all. Check in was awful, rooms were not ready at almost 5pm. There was no apology and also had a sick family member with me, if it wasn’t for one wonderful porter I couldn’t even get a bottle of water. The rooms are dated. The funniest part is there phone system doesn’t even work in the rooms. Room service was over an hour and half wait with no apology. Front desk staff were very unfriendly. But the porters, housekeepers and doormen all are wonderful. But to top it all off they sent me survey after my stay I wrote back about our terrible experience and two weeks later still no one had reached out. Very poor customer service

A truly first class hotel - great location, rooms, staff. Getting in and out was seamless. Ouytstanding restaurant, beautiful lobby and entrance. The room had two beds, a couch, a dresser, a sideboard, two chairs and a roomy closet. We will definitely stay there again.