Sofitel Philadelphia

I had an okay experience. When we arrived, the valet was really backed up into the street, so we had to circle the block before we could leave our car. We were late for a dinner reservation, so I was going to bring my own bag up and quickly change. However, staff took my bag before checking with me, and when I said I would carry my own bag, they dumped the bag on the dirty asphalt instead of placing back in open trunk. We booked a suite on Hotel Tonight. They didn't have the reservation because it didn't load from the portal and had to manually enter it. Staff seemed a little cold and standoffish about the mix-up. Then they said they found it and gave me a key, but they hadn't given me a suite just a room. So we had to clear that up as well. Overall, not impressed with the attitude or attention to detail. Room was fine. The tv went out during the stay, and the minibar was locked from a previous guest. Checked out via the QR code in room but never received my receipt. Had to call to get it. They overcharged me for valet as confirmed by front desk staff when I called. Still waiting to get in touch with someone to get it resolved as no one picked up when she transferred me three times. Wouldn't go back. Beautiful building but some administrative issues need to be worked out.

Stayed 3 nights in a suite with sofa bed for our adult son. Room good size, bathroom accessible by two doors .Separate living room and bedroom with French doors in between, 2 TV's, and mini fridge but it was stocked with food and beverages to buy, no microwave. AC okay, quiet and could control the temp and fan speed. Sofa bed uncomfortable, repeatedly asked for additional linens to make bed more comfortable, but were never delivered. Personally dislike duvets only on bed which is what they had, way too hot. No extra sheets or blankets in room as an alternative. No hooks in bathroom for robes or other clothes. Unable to call front desk or housekeeping directly, they want you to text. Room a little beat up but clean enough. Lobby attractive with bar when entering hotel. Coffee available in main lobby but did run out one day, was not aware it was offered. I think this place looks good but no personal touch, no one calling to check up, just too big with too many meetings or weddings etc. that are the money makers for Sofitel I suspect. Felt like it was in a good area with lots of restaurants, safe and lively with pedestrians.

The hotel itself was exceptional! Customer service was top notch! The bed and pillows were heavenly! Another reviewer wrote that the bed was like sleeping on a cloud- i can confirm. Really awesome place to stay. Unfortunately, my reservation was entered into the system incorrectly. I was charged for 3 rooms- only received 2. Had to have multiple people sharing beds. We made it work but i still haven't received refund for the 3rd room. Parking costs were insane. Valet is the only option. Giving it 4 stars because there were so many things to love. Being charged for a room you don't receive is ridiculous though.

The Sofitel did not disappoint! It was a delightful stay, from a very smooth and friendly checkin, to our clean, well appointed, quiet room, to the ease of retrieving our car upon departure. We'll definitely return to this comfortable, well located hotel.

Its overall a really good stay but the living room floor is hilariously waxed so much but we keep slipping. We put a towel on it and I slipped on it again and broke my ankle skin a little bit. Its funny. But services and staff and food are amazing.