Sofitel Philadelphia

We chose the Sofitel through our Chase benefits, and we were happy with it. We received a room upgrade and credit toward breakfast and dinner. Service was excellent. When we asked for more coffee for the room, they sent us more than expected. Such a little detail, but it reflected the service.

A successful event is only as good as your extended team - which is your onsite banquet and sales team! The Sofitel staff did an incredible job! They were super attentive, detail oriented, checked in frequently and provided support when needed. The process was very seamless as early as the RFP process. Sean and his team were lovely to work with and catered to our needs. Kate was an absolute delight! She was personable, checked in, super flexible with our timeline, and overall a great Banquet Manager. Now, I must give a HUGE thank you and shout out to Dash. He handled everything with such care and professionalism. He was on top of anything and everything that needed to be addressed. He is the definition of going above and beyond. Thank you so much for making our event successful! We had a phenomenal team and we couldn’t have pulled off our event without you all. Thank you so much!

Starting with the valet parking, and continuing with our bellhop, Obed, we were made to feel special throughout our stay. The hotel is lovely, as was our beautiful suite, which was a surprise upgrade.The bar/lounge area offers fine food and drink and a lively, yet relaxing experience.

Everyone from the valet, restaurant associates and front desk were friendly and professional. We were greeted as soon as we entered the hotel. Our room was nicely appointed and very clean and neat. Valet service was very efficient. The Liberte" Restaurant has a great staff and a great menu, especially for happy hour. Sofitel is our only hotel choice when we visiting Philadelphia. A great location with many restaurants within walking distance.

Hotel is in great location with wonderful breakfast buffet, large gym, and other amenities. Urban experience fee includes a F&B credit of $22 which I had to fight for. Wasn't on my original receipt and, when I called hotel to inquire, was told that it was on there but was "hidden". Only when I argued the point did the front desk rep. actually credit my card for the $22. Ironically, when I checked out, the front desk rep voluntarily told the gentleman in front of me that this credit was on his final bill so it left an overall negative impression of my experience.