Sofitel Philadelphia

We had a wonderful stay! From the moment we arrived, the service was top notch. The entire team went above and beyond to be helpful and accommodating, ensuring every aspect of my stay was perfect. Truly outstanding hospitality. I will definitely be back!

The hotel is centrally located and nicely adorned. It isn't my first time there and won't be my last. But there really needs to be better options for the A/C or thermostats in the rooms.

The hotel room is very nice and clean. The staff from front desk, door person, bell person, and bar/restaurant (waiters, bartenders) are wonderful. They gave their upmost attention to us.

Locked out of my room due to door battery fail for over an hour. Lack of communication between front desk, security, and supervisor. Was sent up and down to 11th floor and long hallway told door would work at least 3 different occasions in a span of over an hour and each trip it didn't. Spent more time riding the elevator and trying to retrieve my change of clothing/cell phone than enjoying visit. Key failed again next morning. No compensation and was told director of operation "decision skills" can't be rushed when I asked for clarity. Lounge put 20% grat on all checks but failed to give service or check back as dirty/empty dishes piled up and had to seek people out to order more food/drinks both at night and 11:30 in afternoon when not busy. Supervisor lacked sincerity or genuine care.

We got stranded in Philly when a connecting flight got cancelled. We feel so lucky that it happened after such an amazing stay at this hotel! The service was phenomenal. The room was absolutely top notch. High-end finishes, spotless, no odors, comfy bed and pillows... the whole package! Last-minute price was unbeatable, but, in retrospect, I would've gladly paid double.