Sofitel Philadelphia

The Sofitel did not disappoint! It was a delightful stay, from a very smooth and friendly checkin, to our clean, well appointed, quiet room, to the ease of retrieving our car upon departure. We'll definitely return to this comfortable, well located hotel.

Its overall a really good stay but the living room floor is hilariously waxed so much but we keep slipping. We put a towel on it and I slipped on it again and broke my ankle skin a little bit. Its funny. But services and staff and food are amazing.

The staff and accommodations at the Philly Sofitel are outstanding. With one exception. The breakfast experience was very disappointing. The service was pleasant, but slow. (Kitchen?) Getting seat was unpleasant. The host asked that I wait a minute while he went on an errand. That turned into nearly 15 minutes and apparently no one else is authorized to seat people. That was my first day. There wasn’t one of the 4 mornings I chose to eat there where I was seated in what seemed a “reasonable time”. I’ve enjoyed my stays at this hotel in the past, but uncertain that I’d stay there in the future. I had planned to ask to speak to the manager on my last day in town, but I was unable to get there until late.

Uber from PHL to hotel at 8pm for 3 night stay. Unable to enter front entrance owing to bumper to bumper cars parked apparently waiting valet parking. No doorman or bellman to assist. One valet person pointed to the side door and my wife and I managed our bags from the street around the parked vehicles into the hotel up two stairs and went onto the front desk. Two desk personnel including one night manager apologized and said that the one bellman was on break. Turns out valet is an outside service and loaded with attitude whether the driveway is full or empty. Doorman and bellman huddle inside the hotel seemingly afraid to step outside to help the guest arriving or departing. Room service jammed the check at you for signature before anything else and did not offer to assist with the trays etc. This was true for every in room breakfast and two other orders. Obviously untrained. Used the single lounge restaurant once and waited 45 minutes for our meal. . Rooms are clean and well maintained. Hotel needs new management or at least a downgrade from American Express Hotel Collection.

We came as a couple to get away for a weekend and visit family. Wonderful welcome from staff. Upgraded the room which was beautiful . Bed was a bit too soft. Breakfast was ok but I expected more . The oatmeal was cold. Server was lovely. Very complicated way of explaining charges and what we would be getting credit for. At the end I had to dispute the bill and they refunded us but it was a bit stressful. The wait for the car was an hour at checkout. Call early for the car! Overall very comfortable stay. Great hospitality. Thank you to the staff. Positives outweighed negatives