Sofitel Philadelphia

I loved this hotel! I was so sad to leave at the end of my stay. Everything was exactly as you would want it to be. The staff were extremely kind, helpful, and great at what they do. The room was perfect, and I was excited to come back to it every day. I will think about that comfy bed for years to come...

We live in Atlanta and are originally from the Philadelphia area. We return to Philly 2-3 times every year for sporting events and to visit family. We have always enjoyed the convenience of Rittenhouse Square and stayed at various hotels but never Sofitel. Some friends recommended Sofitel so we thought we try it for a visit in October 1st thru 5th. We were immediately impressed with the staff’s courtesy and professionalism. Until we left and received our folio. We were supposed to be charged for only two days of parking for our rental car but were charged for the entire stay. This was after we were assured several times that we would not be charged. We were not told about a daily fee $35 for Urban Experience??? We were told we had a $22 credit but were not told this was a daily credit associated with this strange Urban Experience fee. I thought we were thorough and direct with our request but learned that Sofitels assurances was just lip service. We were also without TP for a day. For the most part, the rest of staff were enjoyable to be around. The hotel is beautiful. But I will rethink a repeat stay as there are many other facilities to choose from.

Great hotel to visit, especially with the newly renovated lobby bar! The cocktail program was solid, the wine-by-the-glass selection was excellent, and the staff were very friendly. Ada (?) at the Front Office, who assisted me with check-in on Wednesday morning, was especially welcoming, friendly, and helpful. She made a great first impression! Overall, it was very enjoyable stay at great value for the rooms and experience!

What a fabulous and gorgeous hotel! The location is perfect for the wonderful restaurants, local live music and shopping. Our room was clean and the staff was helpful and friendly. We had paid for early check in since our flight arrived so early, but they weren't able to accommodate us for the room we reserved so they upgraded us to a one-bedroom suite with a view of the city. What a generous treat! The bed was amazing and so were the linens. The cleaning staff were the best. The restaurant bar is large and decorated beautifully and they make an amazing espresso martini. We will definitely stay at the Sofitel the next time we're in town.

Great service, room and dining. Excellent neighborhood. Renovated bar and dining is stunning. Superb help at breakfast.