Sofitel Philadelphia

We came to town primarily to go see the Phillies play the Guardians, but we also set up a couple tours. Getting to the game from the hotel could not have been easier. The food tour we took was excellent and the hotels location was an easy 10 minute walk from the start and end of the tour.

The hotel is in a great location, the beds are cozy, and the staff is excellent. Adam, in particular, went above and beyond to help with a booking snafu.

We stayed at the Sofitel and, while the hotel itself was very lovely, we came back after being out all day to find our door left wide open by housekeeping. Fortunately, nothing appeared to be missing and all of our belongings were still in the room. When we checked out, I politely mentioned this to the person at the front desk. What shocked me most was her response: “Yes, that can happen from time to time.” There was no apology, no concern, and she spoke as if this was something I should simply expect as a guest. I left feeling both annoyed and unsettled by how casually such a serious security issue was dismissed. Because of that response, I don’t think I’ll be returning to stay at a Sofitel anytime soon.

This was a special occasion for us (50th anniversary) so we went higher end (for us) and were quite pleased, with just a couple of things not so good. 1. The mandatory “Urban Experience” fee costs more than it’s worth, and I can’t even apply it toward the breakfast option. Just a dreaded hidden fee. Ditch it. 2. The first 4 days of our stay there was no problem getting a table for breakfast, but on the final day it was taken up with tables people had reserved sitting empty. We learned this standing in a long line of others who also didn’t know about this, and they were holding for 12 other reservations. So we had to suggest, hey, how about you get us some to-go boxes and bowls and utensils? A convention had checked in for that morning, yet nobody ever advised us that we should make reservations for our breakfast table in any of the previous four days or when we checked in. Rittenhouse Square is an excellent central location for touring Philadelphia and a nice place to walk around and find restaurants.

Stayed for two nights for work. Due to booking thru Chase I was provided a room upgrade (to a suite) along with free breakfast and $100 credit. Valet is about $75 a night, including tax. Overall the service was great - all staff I encountered were professional and helpful. Location is good as it’s close to diverse restaurants and take out places. I plan on coming back to enjoy outside of work.