Sofitel Philadelphia

I wondered whether 3 or 2 bubbles would be fair, but since we left feeling angry it’s two. On arrival with 5 bags and a disabled wife, we were ignored by the 3 guys outside who were just chatting together. Then at reception nobody offered help and they just seemed to want to tell us about the resort fee. Wait, what? Yep, $100 for 3 nights that you probably didn’t know about. In the room, things were pretty nice though paper cups and powder creamer for the coffee just says Motel 6. Turn on the TV and very little works, except the pay-per-view TV. I’d not seen one of those remotes in something like 15-20 years. The rest of the amenities seem dedicated to more money grabbing through the mini bar and snacks. Breakfast the last day was barely edible: potatoes like little rocks, watery hollandaise, hard eggs. All for $60: another bargain. After complaining to three people, we got a 50% discount on that breakfast. We did have a couple of nice cocktails one night and the bartender was friendly. BUt the hotel management clearly drives revenue rather than customer service. This is shockingly bad for a four star hotel.

We stayed for one night in room 426, and shower drain was not working, toilet flush was barely working! Front desk was not really helpful.

Rooms renovated BUT bathrooms original. Website boasts renovated. Not all true. Magnifique corner room not as described. Corner room had no view, description says high floor, city view. Also, room needed cleaning. Was told at check in that our room was facing south west when in fact it was facing north east. Won't stay here again.

I'll preface the review by saying that this is still a quality hotel that I enjoying staying. My thoughts come from a place where I've now spent a week each September here for three consecutive years. With this stay, I noticed some lapses that I hope are corrected before they get worse. Issues started at check-in when my Accor status was recognized incorrectly at the wrong level and required me going into to the app to prove my level and benefits. It continued when I was assigned a basic king room despite the fact that an executive king suite was reserved. The conference organizer confirmed with the hotel that it was in error on their end, but that there were not any king suites available to move me into. In general, I found the front desk staff to be rather apathetic this stay compared to the past two years. The room I was in is certainly starting to show wear and tear. Most of the pieces of furniture were banged up with dents and scratches. The closet doors didn't close to align properly and the air conditioning unit rattled extensively and the grate covering the filter was dirty. Despite this, the Sofitel beds are still among the best out there and I had good enough nights sleep with earplugs to drown out the AC noise. Maybe this can be chalked up to bad luck, but maybe a little more attention will be paid to the details. I do look forward to returning as this has been a favorite property of mine.

Great hotel in a perfect position. Room was big with settee and table, large comfortable bed. Coffee and tea making facilities. Staff very friendly.