Sofitel Phnom Penh Phokeethra

There are luxury hotels, & then there is the Sofitel Phnom Penh Phokeethra. My husband Ray and I have been fortunate enough to stay in many beautiful hotels around the world, but nothing compares to the warmth, kindness, and genuine hospitality we experienced here. From the moment we arrived until the moment we reluctantly checked out, we were treated like family. Every single member of the team greeted us with genuine smiles, remembered our names, asked about our day, and made us feel so incredibly welcome. Wherever we went throughout the hotel, we were acknowledged with kindness and respect. It wasn’t just exceptional service—it was heartfelt hospitality from some of the most beautiful people we have ever met. I was celebrating my birthday, and the Sofitel team created memories that I will treasure for the rest of my life. They completely spoiled me with two beautiful birthday cakes, thoughtful surprises, and the most incredible personalised birthday video from Chris and Gladys. The moment I watched it, I became so overwhelmed with emotion that I cried. It was one of the most thoughtful and meaningful gifts I have ever received, and it perfectly reflected the genuine love and care this incredible team puts into making every guest feel special. As if that wasn’t enough, when we were leaving for Siem Reap, we were presented with a beautiful personalised farewell card featuring photos from our stay and heartfelt wishes for the rest of our journey through Cambodia. It was such an unexpected and touching gesture that perfectly summed up the incredible attention to detail and genuine care shown by everyone at Sofitel. It’s something we will treasure forever. A very special thank you to Duty Manager Lulu, Liz, Nida, Piseth, Phanno, Manet, Sreynoa, Rida, Lou Ann, Neangsim, Neath, and Sophorn. Every one of you made our stay unforgettable with your professionalism, kindness, warmth, and genuine care. I would also like to give the biggest thank you to Seila in the spa. You absolutely spoiled me rotten and made every visit feel like a true luxury experience. Your gentle nature, incredible talent, and genuine kindness made me feel completely relaxed and so well looked after. Every treatment was perfection, and you made me feel so special. You are an absolute credit to Sofitel, and I will never forget your beautiful smile and caring heart. I especially want to acknowledge Nida and Piseth. Your kindness, thoughtfulness, and attention to detail went far beyond anything we could have expected. You both made us feel incredibly special every single day, and your genuine care touched our hearts. You are two very special people, and we will never forget you. The hotel itself is breathtaking. The rooms are luxurious, the food is exceptional, the facilities are immaculate, and every detail reflects excellence. But what truly makes this hotel extraordinary is its people. You have created something very rare—a place where guests don’t just feel welcomed; they feel loved, appreciated, and genuinely cared for. We arrived as guests, but we left feeling like family. To every single member of the Sofitel Phnom Penh Phokeethra team, thank you for making my birthday one of the most magical and memorable celebrations of my life. The memories you’ve given us will stay in our hearts forever. We already can’t wait to return—this time with our children—so they can experience the same love, kindness, and unforgettable hospitality that made our stay so incredibly special. We know they will fall in love with Sofitel Phnom Penh just as much as we did. Until we meet again, thank you from the bottom of our hearts for giving us memories that will last a lifetime. With all our love and deepest gratitude, Lisa T

Such an enjoyable stay! The staff are top notch and we really had a good time here. The breakfast selection is good, and the complimentary drinks and snacks in the rooms is a nice touch. I particularly enjoyed reading and relaxing with daily drinks and light snacks in the Club Millesime Lounge. The hotel grounds feel like an oasis in the city and I have fond memories of playing tennis at their Sports Club. Ms. Keo was helpful in locating and assisting with our purchase and delivery of an electronic charger to the hotel. Vutha contacted the concierge at our next hotel to ask him to arrange sightseeing tours of interest. Our transportation transfers and excursions booked through the hotel were well executed so we felt well comfortable and secure. As we waved goodbye to Keo, TV, Vutha and Vatey, I thought that I would love to stay here again. Overall, the service at the Sofitel Phnom Penh was consistently good and its staff are well trained to a 5-star level while keeping the charm of the Cambodian people.

“Would like to thank the wonderful and attentive staff today at Le Bar. Special mention to Malaky for making me feel valued and welcome. A great asset to the Accor Brand”

I have traveled extensively and usually don't write reviews - however, my two sons and I visited the Sofitel Phnom Penh Phokeethra for two days this July before moving on to Siem Reap. The hotel, staff, amenities, food, atmosphere and location were simply amazing. The entire staff is so welcoming, hospitable and attentive. Our flight out of Cambodia was cancelled due to a typhoon in Hong Kong but thanks to Ms. Rida's assistance, we were delighted to be able to spend one additional night with our friends at the Sofitel. Mr. Vutha and Mr. Khim: thank you both for your graciousness during our visit. To the young woman who taught me how to feed Lionel: thank you! To the entire staff at the Sofitel - A la prochaine, les amis!

I had a wonderful dining experience last week at Sofitel Phnom Penh Phokeethra. The atmosphere was elegant, the food was exceptional, and the service truly stood out. A special thank you to Ms. Sreytouch for her warm hospitality and attentive care throughout the evening—she made our experience even more memorable. I highly recommend this place for anyone looking for a refined and enjoyable dining experience in Phnom Penh. I will definitely be coming back!