Arizona Biltmore

well the Citrus bar food seems to be mostly French style diches, is not very appealing to most America's, rather have some south west cooking, more chicken or steak dishes management should survey or visit the guest more on the food there.

Because of the weather in southern California, we pivoted to this resort. We had been booked into the Langham in Pasadena. We were looking for a high end property with a club level. This one has the Citrus Club. The hotel grounds are gorgeous. The hotel is almost hundred years old in some areas. The room itself is as sterile as any Hilton properties. I could have been in the Hilton by Heathrow. There was no charm or luxury. The bathroom was no better than any Holiday Inn or Comfort Suites. I was so disappointed. The gym is fantastic. On the plus side, the Citrus Club was good. The staff was amazing. The food choices were okay but honestly the Club is more for people that like a good cocktail and a place to relax that is not their room. The huge upside is no one under 21 is allowed. On a side note, my husband and I have two young adult boys. We raised them to respect public areas, etc. We did end up havint to reprimand, on two occasions, children running wild through the halls. In this day and age, I am was not surprised that we had to do this. For almost 1000 d a night, this is not what I expected. There are much more luxurious options in Phoenix, but most do not offer a club level.

This is a wonderful place. We went both for thanksgiving and Christmas. Loved the pool staff. Thank you to Ken B and Clark for how they navigated the pool and kept kids from running. The showed us care and concern. John in Concierge was a joy. We loved the history tour and highly recommend. Thank you to Romano in engineering for helping with our son’s PS5. The coffee shop staff are wonderful along with the entire team and Mcaurthurs. Appreciate the celiac safe menus. We highly recommend this location.

The property, service, and restaurants were impeccable - the 3 star review is because of dogs. Well not the dogs themselves ( they're just animals after all ) but rather their owners. I didn't enjoy going out on my patio to have a dog growling and baring it's teeth at me while its owner was busy chasing her other unleashed dog or watching them relieve themselves on the landscaping. If the guests followed the hotel's pet policy everything would be fine but unfortunately some people treat the property as a unleashed dog park.

This is absolutely not a five star resort. When we arrived, our first villa bedroom smelled awful and the room was extremely hot. The space honestly felt like a Best Western, not a luxury resort. It turned out there had been vomit in the room and we had to be moved to a different villa, which was not a great start. What became very clear is that location within the property matters a lot. The villas closer to the main pools are noticeably newer and better maintained. The villas farther away are extremely outdated, something you would never know from the photos online. We dealt with a clogged drain, a loose outlet that would not charge a phone, peeling paint on the walls, and generally worn down rooms that felt neglected. The hot tubs were also disappointing. One was not working at all, and the others were overcrowded with kids and frankly pretty gross. Not what you expect at a luxury resort. To be fair, there are a lot of pool options, which is nice, and the pool areas themselves are the strongest part of the property. Overall, the outdated villas really drag this place down. For the price and the branding, the condition of many of the rooms is unacceptable. If you stay here, you absolutely need to be near the pool areas or you will be very disappointed.