Arizona Biltmore

I’m so upset with this place. Listen we paid over 600 dollars for two nights. At the moment we are in the adults pool and there is no umbrellas anywhere to sit and enjoy the pool. There are a whole bunch of chairs with towels on them and no one occupying them. On the other side you have a string of chairs tied up to cabanas! How the heck are you expecting people to enjoy the pool under the Arizona heat without an umbrella? This is ridiculous! Also the walls are paper thin and you share balconies with other guests. To make a long story short, we didn’t sleep all night with people screaming, talking, dogs barking, and kids crying….I will never shed this much cash for such a crappy experience, we have one more night to go…and we are out of here!

Amazing property, the pools were so lively and just felt like summer. Staff was amazing, restaurants were all fantastic especially Rennatas. I only stayed two nights but had the best time. Next time I’m in Phoenix I will 100% be staying here again.

As someone who travels frequently for business and pleasure, I’ve had the opportunity to stay in some of the world’s top-tier hotels—but few properties come close to offering the total experience of the Arizona Biltmore. From the moment you arrive, the property’s historic elegance and architectural heritage set the tone. The meticulously maintained grounds—with their breathtaking landscaping and desert-modern charm—are as peaceful as they are picturesque. Every detail, from the flora to the lighting, feels intentional and beautifully executed. The beds and linens are quite simply the most comfortable I’ve experienced. After long workdays, returning to such restful accommodations is a gift. And the housekeepers? Unsung heroes. My room is always immaculate, and the thoughtful arrangement of toiletries makes it feel like a second home—something I don’t say lightly, especially when I’d rather be home with my family. But what makes this property truly exceptional is the people. I want to extend my sincere gratitude to the incredible team that manages my monthly stays with such personalized care and hospitality: • Alicia Beggs • Mario Galindo • Tyiesha Thaxton • Jordan at the front of the house, who is consistently welcoming and attentive These individuals go above and beyond to ensure every detail of my reservation and on-property experience is seamless. Their consistency and care are why I choose the Arizona Biltmore over other luxury properties in Phoenix, including The Phoenician and Canyon Suites. As a medical professional, I appreciate the generous professional discount, which allows me to enjoy premium accommodations while staying within my business budget. It’s rare to find a luxury hotel that offers this kind of value without compromising quality. The food across the resort is phenomenal. I now almost exclusively dine on property—from the poolside bar to Renata’s Hearth, where I want to especially recognize Jonathan, a kind and highly professional waiter who enhances every meal with warmth and expertise. I’m thrilled to be bringing my wife with me this August. She completed her pediatric residency in Phoenix and, incredibly, has never stayed at the Biltmore. I look forward to sharing this beloved monthly tradition with her. In all my travels, the Arizona Biltmore stands out as one of the top hotel experiences in the world. The people, the setting, the comfort, and the attention to detail make every visit feel like a retreat. Thank you to the entire team for making the road feel a little more like home. Warmly, Cedric Dupont MD Dupont Professional Services PLLC

My wife and I have been going to the Biltmore 2-3 times per year for a while now. We've always enjoyed our time but lately things just haven't been the same. Unfortunately it looks like we'll we'll be going elsewhere. First off as a diamond you'll more than likely get a 1 category room upgrade. Upgrades were more generous pre covid but if you get more than 1 category these days I'd suggest buying a lottery ticket. You'll also get $25 per person in resort credit but prices are quite high so it won't get very far. Not surprising for a resort of this caliber. The resort grounds are beautiful and the place has a lot of history. The rooms are good but at the price point they charge during high season I'd expect better. Most of the staff is very pleasant. Housekeeping does a good job. Even when the place is busy you can find some solitude at the quieter pools. Fitness center is one of the better ones I've seen at a hotel. However, we've had a few issues lately and the latest one will likely have us moving our stays elsewhere in Phoenix. There are just too many good resorts in the area to return to a place lacking basic customer service. First off for some reason I had 3 trips in a row where the room rate was changed from what I booked. The first time I caught it after we'd already left and had to call in to get it fixed. The next 2 times I had it sorted out while on property. Not sure how a rate could be adjusted 3 stays in a row but in the end it was fixed so not a big deal. Second, our last stay my wife had a pair of new shoes taken from the room during turndown. We assume the lady cleaning just thought it was trash and took it without looking. Things happen so we weren't too upset by it. However, when we tried to talk to the hotel about it we were told they would investigate and follow up in a few days. We never heard anything. We're not upset by what happened but don't promise to follow up with us and then do nothing. The most recent stay is what really left a bad taste in my mouth. We had a booking a few months prior but 5 days before I noticed a flash sale and rebooked since it was quite a bit cheaper. That moved the cancel policy from 3 days out to a week. As luck would have it we both got sick a day later. I called the hotel 4 days prior and asked to move the trip back to a later time. The lady on the phone said the manager that was in charge of the promotion wasn't in that day so she went to try their in house reservations. The manager there basically told us to pound sand. I appreciate the effort from the girl on the phone but the manager couldn't be swayed. The Biltmore is the only hotel in the world that refused to work with us. My options were to cancel and pay full price anyway or show up sick. I chose the latter. Every hotel I've ever called has worked with me by either letting us cancel or shift our stay back. To this day I will stay at those hotels even when it costs more because of the flexibility they showed me. Even the Conrad Hong Kong, which is in a part of the world that is notoriously by the book, worked with us. A manger there reached out to me saying that they charged my card for the full amount but when we could return just email her back and I could use the full amount toward a future reservation. It cost the hotel nothing but made me a fan for life and now every one of my future stays in Hong Kong will be at the Conrad. I could understand if I asked to cancel the night before during peak season but calling 4 days out during the cheapest time of year just asking to move the dates and being told no is not a smart decision. It's not like we were first time guests. I know diamonds aren't that important to this hotel but you'd figure they'd show a little bit of grace to people that have been coming here for many years. Bottom line is we really enjoyed our time here but it's time for a change.

This resort was an absolute blast! The staff was super helpful, from the valet to the front desk. It was also awesome that I could text my activities and they’d take care of them right away. It was the best resort I’ve ever stayed at as a solo traveler. Everyone was so friendly and helpful, and the convenience of texting my requests was a huge plus. I highly recommend checking out the tour on the first day to get a feel for the resort and its rich history. I was blown away and it made my stay even more special. The only downside was one of the receptionists didn’t know what she was talking about and instead of referring me to someone else, she gave me the wrong information. But I stuck with the same person who helped me in the beginning and everything was fine. I’ll definitely be back with family and friends and I’ll definitely spread the word. The main attraction was definitely playing tennis, and it was top-notch!