Arizona Biltmore

Jordan made our check-in genuinely worthwhile. As Gold Hilton members, we were upgraded to a quiet room tucked away from the chaos of a tattoo convention that just so happened to land on the exact same dates as our stay... a coincidence we didn’t mind avoiding. But paradise wasn’t perfect. We had pre-ordered breakfast for 5:00 a.m. to fuel an early hike. The hotel usually doesn’t deliver until 5:30, yet the team pushed to get it to us by 5:15. That urgency was appreciated. Unfortunately, when we returned from the hike about an hour and a half later, with the “Do Not Disturb” sign still clearly posted on our door, housekeeping had entered the room and thrown away all of our untouched breakfast. Thankfully, the manager, TJ, and the kitchen staff quickly prioritized us and replaced the meal at no charge. Still, it was an inconvenience. The larger concern wasn’t the lost food, but the fact that room service entered without permission. We had thousands of dollars’ worth of belongings in the room: jewelry, designer products, and personal items we wouldn’t have left out had we known staff would come in. I raised the issue with management. To their credit, the hotel owned the mistake. They apologized sincerely and corrected what they could. In the end, we felt taken care of. The property itself is beautiful, the staff are warm and attentive, and accidents do happen. On the brighter side, Renata’s Hearth was excellent with flavorful dishes and a lively atmosphere. Drinks at Wright Bar were strong, bold, and worth the price tag. Between the dining, the service recovery, and the genuine hospitality, it’s clear this hotel is run by a team that cares. Overall, despite a few hiccups, our stay was very positive. We’d gladly return. And next time, we’ll just keep an extra eye on the “Do Not Disturb” sign.

We have traveled to the Biltmore every year just before school starts as a last minute summer getaway. It is a beautiful hotel with finely manicured landscaping and tastefully decorated pool areas. This year we took advantage of the yoga class and the water aerobics class; they both were great experiences. Our daughter loves the water slides and the multitude of pools! The only reason we are giving a 4 instead of a 5 star review is that they changed the citrus club to adults only which meant that our daughter wasn't allowed in. One of us had to stand outside with her while the other went in to eat and then we would switch. Also, access to the spa used to be included with a citrus club room and that is no longer the case.

Shoutout to Jordan at the Arizona Biltmore 🙌✨ Absolute rockstar at the front desk—friendly, professional, and made my whole stay flawless. 10/10 would check in again! 🏨💯

Nice place good service. Internet and tv kept going out. They comped $75 for the inconvenience. A few days later it kept happening and they didn’t comp anything. Disappointing.

We absolutely loved our quick 2 night stay at the Biltmore! I’ve always wanted to stay there and it didn’t disappoint. We ended up in one of the refurbished rooms in the Ocatilla wing and it was lovely. The lighting was great, especially in the bathroom and the bed was comfy. It was quiet too. Our room included a bathtub, which I was very happy about. Breakfast at McArthur’s was a standout. Don’t miss the Biltmore Baby pancake. It’s incredible! The service was beyond perfect. It was like our server, Yari, knew what we needed before we did. We spent Saturday in a cabana at the Saguaro pool and the service by Tony was flawless there too. Drinks were wonderful. We didn’t really try much of the food by the pool but the watermelon and snacks that came with the cabana were great. Hopefully next time we’ll get to spend a little more time on property and check out the shop and restaurants. We will definitely be back!